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Remote Escalations Representative Jobs in Springdale, AR

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Remote Escalations Representative information

See Springdale, AR salary details

$10

$21

$41

How much do remote escalations representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote escalations representative in Springdale, AR is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $22.31 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Springdale, AR?

For Remote Escalations Representative jobs in Springdale, AR, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Springdale, AR look for?

The top searched job categories for Remote Escalations Representative jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Remote Escalations Representative jobs?

Cities near Springdale, AR with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Springdale, AR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,543 per year, or $21.4 per hour.

Senior Remote Services Engineer, Bentonville, AR

Bentonville, AR • On-site, Remote

Honeywell
Furniture Manufacturing • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

66th of 544 rated manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about Honeywellexternal

$88K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description


We have an opportunity for a Senior Remote Services Commercial Engineer to join our Honeywell Building Automation team in Bentonville, AR.
This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base.
It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams, and directly interfacing with customers.
You will follow a Monday through Friday schedule, working on-site in our Bentonville offices full-time and report. to the Senior Field Service Manager.
KEY RESPONSIBILITIES:
Remote Engineering & Operations
  • Provide advanced remote technical support for global multi-brand contracted customers
  • Act as escalation point for Level 1 engineers and complex technical issues
  • Perform diagnostics, fault finding, and corrective actions on BEMS, HVAC, and integrated systems
  • Deliver remote fixes or escalate to Field Engineering where required
  • Ensure SLA compliance and customer satisfaction across all interactions

Customer & Stakeholder Management
  • Interface directly with customers for issue resolution and technical discussions
  • Manage customer requests across varying levels of technical expertise
  • Liaise with Service Account Handlers, Field Teams, and third-party providers to ensure full resolution
  • Represent remote technical issues at internal forums and contribute to service improvement initiatives

Energy Optimization & Analytics
  • Apply BEMS expertise to drive measurable energy savings and system optimization
  • Analyze system behaviour, trends, and alarms to improve operational performance
  • Validate and produce customer reports aligned to energy and operational KPIs

Commercial Opportunity Ownership
  • Identify T&M and SPOT opportunities from connected contracts through:
    • Alarm analytics, system performance issues, and recurring faults
    • Remote diagnostics and engineering insights
    • Gaps in contracted scope or emerging customer needs
  • Define and scope technical solutions, including:
    • Corrective works
    • Remote optimization activities
    • Minor enhancements or engineering changes
  • Develop and support pricing of T&M and SPOT opportunities, including:
    • Estimating remote and field effort
    • Supporting commercial teams with cost inputs and technical justification
    • Ensuring alignment with standard pricing frameworks and margins
  • Convert identified opportunities into executable work orders, working with:
    • Service Account Managers
    • Sales / Commercial stakeholders
  • Track and manage execution and closure of T&M/SPOT work:
    • Ensure delivery aligns with defined scope
    • Monitor completion, customer acceptance, and revenue realization
  • Drive attach rate and revenue growth from installed base and connected services portfolio
  • Support bundling of remote services into renewals and contract expansion activities

Qualifications
YOU MUST HAVE
  • Minimum of 2 years demonstratable experience in Maintenance, Repair, Installation & Operation of Buling Energy Management Systems (BEMS).
  • Minimum of 2 years of experience working on Building Energy Management Systems .
  • Minimum of 2 years of experience working directly with customers in person or over the phone.
  • Ability to work a 24/7 shift platform.
  • High school diploma or equivalent.

WE VALUE
  • Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades).
  • Strong problem-solving and analytical capabilities.
  • Commercial awareness and ability to identify value-based opportunities.
  • Experience working in remote operations centers / digital services.
  • Knowledge of managed services or connected building platforms
  • Bachelor's degree in HVAC, Electronics, Mechanical, Computer Science or related discipline

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
HONEYWELL BENEFITS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 14, 2026.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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Benefits

Hours and flexibility

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