ZipRecruiter

Log In

2

Remote Escalations Representative Jobs in Ridgeland, MS

All JobsEscalations Representative JobsRemote Escalations Representative JobsRemote Escalations Representative Jobs in Ridgeland, MS

Remote Escalations Representative information

See Ridgeland, MS salary details

$9

$20

$39

How much do remote escalations representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote escalations representative in Ridgeland, MS is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.01 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Ridgeland, MS?

For Remote Escalations Representative jobs in Ridgeland, MS, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Ridgeland, MS look for?

The top searched job categories for Remote Escalations Representative jobs in Ridgeland, MS are:

What cities near Ridgeland, MS are hiring for Remote Escalations Representative jobs?

Cities near Ridgeland, MS with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Ridgeland, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,966 per year, or $20.2 per hour.

Outbound Survey Representative

Five Star Solutions

Jackson, MS • Remote

$14/hr

Full-time

Posted 8 days ago

Job description

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
 
 This is a full-time, remote opportunity for residents of the following states:
 
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
  • Minimum 1 year of customer service/call center or office experience required
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Strong verbal and written communication skills
  • Self-motivated, dependable, and able to work independently
  • Must be 18 years of age
  • Must pass a background check in compliance with state and federal laws
  • Previous remote work experience preferred
Responsibilities
  • Make outbound calls to hospitals and healthcare clinics across the U.S.
  • Conduct brief surveys focused on after-hours and emergency response protocols
  • Ask approximately 3 standardized questions per call
  • Accurately document responses during each call using provided systems
  • Maintain a professional and courteous demeanor with healthcare staff
  • Follow call scripts and guidelines to ensure consistency and compliance
  • Handle a high volume of calls while maintaining quality standards
  • Protect confidential information and adhere to company policies
  • Communicate any issues or escalations to supervisors as needed
  • Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation
  • Hours: Full-time, 40 hours/week
  • Shifts: Monday-Friday 10:00am-6:30pm CST
  • Training: Paid, typically 2 week, Monday-Friday, 9:30 AM -6:00 PM CST
  • Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
  • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
  • Company-provided equipment for full-time, permanent employees
  • Must have a secure, high-speed internet connection and dedicated workspace
  • Childcare for anyone 4 years of age and younger is required.
$14 - $14 an hour
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply