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Remote Escalations Representative Jobs in Howell, MI

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Remote Escalations Representative information

See Howell, MI salary details

$10

$22

$44

How much do remote escalations representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote escalations representative in Howell, MI is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $23.61 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Howell, MI?

For Remote Escalations Representative jobs in Howell, MI, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Howell, MI look for?

The top searched job categories for Remote Escalations Representative jobs in Howell, MI are:

What cities near Howell, MI are hiring for Remote Escalations Representative jobs?

Cities near Howell, MI with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Howell, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,134 per year, or $22.7 per hour.

Resolution Specialist CSR - Medical DME

J&B Medical Supply Co Inc

Wixom, MI • On-site, Remote

$17/hr

Full-time

Posted 3 days ago

New

Job description

Description

HIRING REMOTE IN THE FOLLOWING STATES ONLY: AL, FL, GA, IN, LA,MO, MS, NC, SC, TN, TX, VA, & WV


***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT


We are seeking CSRs with experience in Patient Care/Health Insurance and Medical Supplies to join our Resolution Team.


If you are located within 40 miles of Wixom, Michigan you would be required to work full time in office.

Summary:

The Service Coordinator-Resolution Specialist is responsible for providing support to the J&B teams and Leadership with escalated issues. The role will focus on providing resolutions to our Patients in an expedited manner while conducting quality checks and suggestions for improvement. The Service Coordinator-Resolution Specialist will assist in handling the order process from start to finish with the assistance of appropriate teams to provide a personalized experience with our escalated members.

Requirements

Essential Functions

  • Understands the account flow process for a member, including resources needed to assist with the progression of an order
    • Addresses negative survey results by conducting account research, quality checks, and contacts members as needed to acknowledge feedback and provide solutions if applicable
    • Provides updates to inquiries from providers sent to the Provider Status Update email inbox
    • Responds to negative social media reviews to resolve in a timely manner
    • Follows the necessary steps to address formal complaints, according to J&B Medical's Complaint Process
    • Submits process improvement suggestions to leadership that may improve the member's order process or internal work process
    • Submits educational opportunities to ensure team members are coached accordingly (when needed) to follow the propriate processes
    • May run reports to share with leadership and point of contacts regarding contracts with specified insurances
  • Reviews account deactivation emails to identify trends and further research for member retention when possible
  • Clearly documents all correspondence in the company database
  • Communicates with members through phone calls, Web Portal, or texts as needed to provided needed updates
  • Works closely with other cross functional departments such as Medical Documents, Dynamic Synergy, Verification Team, Quality, Shipping, etc.
  • Other duties as assigned to meet business needs

Position Type:

This is a full-time position. Days are Monday through Friday 8 hours of work per day, can vary from 6:00am to 6:00pm. Occasional evening and weekend work may be required as job duties demand.

Apply