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Remote Escalations Representative Jobs in Hamilton, NJ

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ... Collaborate with other CSRs to resolve complex or escalated cases * Surface workflow gaps or ...

Danaher

Sales Representative Medical Device

Philadelphia, PA · On-site +1

$90K - $100K/yr

... be remote, responsible for a territory in and around Pennsylvania, Maryland and Delaware. The ... Conduct annual customer business reviews of top accounts and assist in managing escalated accounts ...

CVS Health

Representative II, Operations

New York, NY · Remote

$17 - $31.30/hr

This position is full-time, remote (Work at Home - Texas), non-exempt, and requires schedule ... Escalation and Collaboration * Raise complex issues or clinical questions to Coverage/Organization ...

SOLV Energy

Director of Permitting

Edison, NJ · On-site +1

Serve as the senior point of escalation for complex, high-stakes, or politically sensitive ... Represent SOLV Energy at public hearings, agency meetings, and industry forums at the Director ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

Escalation Management & Complex Ticket Handling * Lead high-priority or complex support issues ... Represent the Support team in cross-functional meetings with Product, Engineering, and other ...

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Remote Escalations Representative information

See Hamilton, NJ salary details

$11

$24

$46

How much do remote escalations representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote escalations representative in Hamilton, NJ is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.05 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Hamilton, NJ?

For Remote Escalations Representative jobs in Hamilton, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Hamilton, NJ look for?

The top searched job categories for Remote Escalations Representative jobs in Hamilton, NJ are:

What cities near Hamilton, NJ are hiring for Remote Escalations Representative jobs?

Cities near Hamilton, NJ with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Hamilton, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,990 per year, or $24 per hour.

Sales Development Representative (Remote in Philadelphia)

Extrity Services

Philadelphia, PA

$78K - $250K/yr

Contractor

Re-posted 17 days ago

Job description

This role is $18 per hour plus commission
OTE: $78,000
About Extrity Services
At Extrity Services, we redefine security by placing a premium on emotional intelligence, de-escalation, and cultivating a thriving company culture. We believe that security goes beyond physical safety; it's about creating an environment where everyone feels secure and valued. We are the leading provider of unarmed and armed security solutions; we pride ourselves on delivering top-notch, reliable services to a wide range of clients. Our commitment to operational excellence, stringent standards, and meticulous attention to detail is what sets us apart from the competition. Join us at Extrity Services, where security is a collaborative effort that values emotional intelligence, embraces de-escalation techniques, and celebrates the unique culture of each client. Together, let's redefine what it means to feel secure.
Job Description:
As a Sales Development Representative at Extrity Services, you will be a key driver of company growth by generating new business opportunities and developing strong relationships across industries including healthcare, hospitality, cannabis, education, luxury retail, and residential communities.
This role is designed for motivated, performance-driven sales professionals who thrive in a commission-only environment and are eager to scale their earnings through results. You will promote both security services and de-escalation training solutions while upholding Extrity Services' commitment to professionalism, integrity, and service excellence.
This position is remote within the Philadelphia area with clearly defined earning tiers and uncapped upside.
What You'll Be Doing:
  • Generate and qualify new business leads using Seamless AI and LinkedIn Sales Navigator
  • Manage and track all sales activity within HubSpot CRM
  • Conduct outbound outreach and follow-ups within a 30-day sales cycle
  • Attend monthly in-person travel engagements to meet prospective clients
  • Promote de-escalation seminars in conjunction with security service offerings
  • Partner with Operations to ensure smooth and timely client onboarding
  • Achieve a monthly minimum target of 20 qualified sales opportunities
  • Participate in weekly sales meetings and role-playing exercises
  • Maintain clear, professional communication through Slack and internal tools
  • Leverage sales technology including HubSpot, Click-Up, Seamless AI, Excel, and Slack

What You'll Bring:
  • Minimum of 2 years of sales experience (professional services or security industry strongly preferred)
  • Demonstrated ability to close deals of varying size and complexity
  • Strong verbal and written communication skills
  • Proficiency with CRM platforms, particularly HubSpot
  • Experience using LinkedIn Sales Navigator and lead-generation tools
  • Highly self-motivated with a results-driven mindset
  • Ability to adapt to evolving market conditions and feedback
  • Existing relationships within security industry (preferred)
  • Bachelor's degree (preferred, not required)

Compensation & On-Target Earnings (OTE):
This role is $18 per hour plus commission, with monthly commission payouts and a structured tier system that rewards performance and revenue generation. Earnings increase as revenue milestones are achieved.
OTE tiers range from: $78,000 to $250,000 annually
There is no cap on commissions, and top performers are rewarded with accelerated earning potential and long-term growth opportunities.
Why Join Us:
At Extrity Services, you're not just selling a service-you're helping organizations create safer, more respectful environments. This role offers high earning potential, professional development, and the opportunity to build a long-term career within a rapidly growing company.
Our Approach:
Emotional Intelligence - We lead with empathy. Our professionals are trained to understand emotional dynamics and respond thoughtfully in every interaction.
De-escalation Mastery - We specialize in resolving tense situations through calm, strategic responses that prioritize safety and dignity.
Culture as a Foundation - Security is an extension of organizational culture. Our solutions integrate seamlessly with client values to foster secure and harmonious environments.
Diversity, Equity & Inclusion:
Extrity Services is an equal opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other legally protected characteristic.

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