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Remote Escalations Representative Jobs in Griffith, IN

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Serve as an escalation point and trusted advisor for complex customer opportunities, solution ...

Practice Director, AI

Chicago, IL · Remote

$200K - $270K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Serve as an escalation point and trusted advisor for complex customer opportunities, solution ...

Senior Sales Manager

Chicago, IL · On-site +1

$261K - $436K/yr

Salary Range: $261,700.00 - $436,300.00 This pay range represents the minimum and maximum ... Ensure a high standard of customer engagement, addressing escalations and complex sales or solution ...

Director, eCommerce

Chicago, IL · Remote

$185K - $215K/yr

While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ... What you will do as the Director of E-commerce The requirements below are representative of the ...

While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ... What you will do as the Director of E-commerce The requirements below are representative of the ...

LeasingOS Implementation Manager About This Opportunity LeasingOS is JLL's tenant rep leasing ... Implement best practices for ticket categorization, prioritization, and escalation procedures

Familiarity with partner-facing product management, customer escalations, release readiness, or ... Located in the greater Illinois area or ability to travel there 2-3 times a month #LI-SK #LI-REMOTE ...

Serves as the primary liaison with key client representatives and owns the service delivery ... Develop and maintain client relationships with key client contacts and act as an escalation point ...

... escalation management, relationship management). * Experience working with a diverse suite of ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.

Showing results 21-36

Remote Escalations Representative information

See Griffith, IN salary details

$10

$21

$42

How much do remote escalations representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote escalations representative in Griffith, IN is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.69 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Griffith, IN?

For Remote Escalations Representative jobs in Griffith, IN, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Griffith, IN look for?

The top searched job categories for Remote Escalations Representative jobs in Griffith, IN are:

What cities near Griffith, IN are hiring for Remote Escalations Representative jobs?

Cities near Griffith, IN with the most Remote Escalations Representative job openings:

Infographic showing various Remote Escalations Representative job openings in Griffith, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,296 per year, or $21.8 per hour.

Director, Strategy and Corporate Development

NielsenIQ

Chicago, IL • Remote

Full-time

Medical, Life

Posted 4 days ago


NielsenIQ rating

8.4

Company rating: 8.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

67th of 500 rated business services


Job description

Company Description

Location: US-Remote

R26_0021978

#LI-Remote

Job Description

The Director, Strategy and Corporate Development will play a critical role supporting NIQ’s growth agenda, strategic initiatives, supporting mergers and acquisition, and executive-level projects end-to-end. This role is ideal for a seasoned professional with 7-10 years of experience who can independently lead deal processes and drive broader strategy and transformation efforts, while shaping the agenda alongside senior leadership.   

The role partners closely with senior leaders across Strategy, Finance, Product/Technology, and Business Units, and offers exposure to executive leadership and board‑level decision making. This is the Strategy and Corporate Development team, with the potential to move up to a more senior role on the team or an operating role within one of NIQ’s business units. 

Key Responsibilities 

Strategy & Growth Initiatives 

  • Lead enterprise and business unit strategy projects, including:  
    • Market and competitive analysis 
    • Growth opportunity assessment 
    • Strategic planning and prioritization 
  • Help drive the three-year planning process 
  • Comfortable operating at all altitudes — from high-level strategy with executives to digging into details alongside ICs 
  • Thrive in fast-paced, high-autonomy environments with evolving priorities 
  • Proficiency with modern AI tools and workflows - or the curiosity and initiative to learn and apply them independently 
  • Author and present executive- and board-level materials, including recommendations on strategic direction and capital allocation 
  • Partner with business leaders to translate strategy into actionable plans 

Corporate Development & M&A 

  • Lead cross-functional diligence teams (Finance, Legal, Product, Tech, HR), setting workplan, cadence, and escalation paths 
  • Support integration planning and setting the team up for success 
  • Partner with Finance to develop deal models and present recommendations to executive leadership 
Qualifications
  • 7–10 years of experience in one or more of:  
    • Corporate Development 
    • Management Consulting 
    • Investment Banking 
    • Strategy or Corporate Finance roles 
  • Track record of leading M&A processes from sourcing through close, including at least one deal owned end-to-end 
  • Strong analytical and financial modeling skills 
  • Experience presenting to and influencing C-suite and board-level audiences 
  • Proven ability to lead multiple workstreams and small teams concurrently in a fast-moving environment 
  • Strong judgment, ownership mindset, and comfort working with senior leaders 
  • Comfortable operating at all altitudes - from high-level strategy with executives to digging into details alongside ICs 
  • Thrive in fast-paced, high-autonomy environments with evolving priorities 
  • Proficiency with modern AI tools and workflows - or the curiosity and initiative to learn and apply them independently

Preferred Background 

  • Combination of top-tier consulting and M&A (corporate development or investment banking) experience strongly preferred 
  • Direct experience leading post-merger integration or enterprise strategic growth initiatives 
  • Experience in technology, data, analytics, or SaaS‑oriented businesses preferred 

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $132,000.00 - $200,000.00.  Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion


What NielsenIQ employees say

Pay

Benefits

Hours and flexibility

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About NielsenIQ

Sourced by ZipRecruiter

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1923

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