Remote Escalations Representative Jobs in Greer, SC

This position is 100% remote. We will only consider remote applicants residing in the following US states - AL, AZ, CT, DE, FL, GA, IN, KS, KY, LA, MD, MI, NC, PA, RI, SC, VA, WV, and WI.

*****Epic Orders Analyst certification and/or previous Epic EMR build experience in another module will be weighted heavily.*****

Position Summary

The Remote Epic Application Coordinator-Orders will have primary responsibility for the design, build / configuration, testing, validation and ongoing support of the EPIC application(s). They will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system. The Epic Application Coordinator-Orders will gain in-depth knowledge of the software by attending application support training and completing application certification projects and tests.

Key abilities for this role include:

• Understanding of the organization and the user community in the Application Coordinator's assigned area
• Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities
• Strong communication and follow-up skills
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built

Minimum Requirements

Education

• Requires an Associate Degree or higher education, or related applicable experience.

Experience

• 5+ years of Healthcare IT experience

License/Registration/Certifications

• Must complete required training for product implementation, and pass certification within 45 days of completion of training

Preferred Requirements

Preferred Education

• Bachelor's Degree in Computer Science or related field

Preferred Experience

• 7+ years of Healthcare IT experience.

Preferred License/Registration/Certifications

• Epic certified in Orders.
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Core Job Responsibilities

• Maintain regular communication with vendor implementation representatives. Work with implementation representatives and the organization's business community and end users to ensure the system meets the organization's business needs.
• Assume application expertise by obtaining and maintaining Epic certification-Orders for the assigned application(s) within the required timeframe.
• Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
• Participate in project plan development and monitoring project milestones
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Provide application expertise to facilitate discussions and decisions.
• Work with department representatives to analyze needs and translate these into system design.
• Participate in development, execution and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Troubleshoot problems identified by team members and end users.
• Escalate issues and risks to project leadership.
• Collaborate with the training team(s) in the design and development of training programs.
• Provide application expertise to the project team and advisory groups.
• Participate in the planning and execution of application go-live and post-live activities.
• Follow established guidelines for system change control.
• Identify potential system enhancement needs.
• Introduce best practice options for future-state workflows and processes.
• Collect information regarding potential system enhancement needs
• Analyze new functionality in releases to determine how and if it should be used.
• Coordinate ongoing software updates and changes.
• Review and test new software releases.