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Remote Escalations Representative Jobs in Dallas, GA

Oscar Health

CGA Production Support Specialist

Atlanta, GA · Remote

$43K - $57K/yr

This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas ... Manage internal or external escalated transactions and communicate with appropriate parties for ...

Osaic

Vice President, Advisory Consulting

Atlanta, GA · On-site +1

$140K - $175K/yr

Non-remote employees must be willing to work this schedule. Given the regional and travel ... Represent the voice of the field in product development, platform enhancements, and strategic ...

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Remote Escalations Representative information

See Dallas, GA salary details

$10

$21

$42

How much do remote escalations representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote escalations representative in Dallas, GA is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.79 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Dallas, GA?

For Remote Escalations Representative jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Dallas, GA look for?

The top searched job categories for Remote Escalations Representative jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Remote Escalations Representative jobs?

Cities near Dallas, GA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Dallas, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,505 per year, or $21.9 per hour.

Executive & Social Media Escalations Expert

Oscar Health

Atlanta, GA • Remote

$48K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

264th of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring an Executive & Social Media Escalations Specialist to join our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Executive & Social Media Escalation Expert, Member and Provider Services, solves complex member and provider issues by using the technical tools across the production operation. You will use important skills objectively to review complex cases escalated by members and providers through executive level complaints and social media platforms.

You will report into the Associate Director, Member & Provider Escalations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $48,438 - $66,602.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Manage and resolve high-visibility executive level complaints with urgency and professionalism.

  • Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.

  • Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.

  • Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.

  • Be the primary liaison to strengthen feedback loops and track new member and provider trends.

  • Provide direct guidance to Service Operations representatives across multiple communication channels.

  • Compliance with all applicable laws and regulations.

  • Other responsibilities as assigned.

Requirements:

  • 2+ years previous work experience in production based environment

  • 2+ years quantitative or analytical skills focused on solving problems

  • High school diploma or GED

  • 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone

Bonus points:

  • Bachelor's Degree

  • Advanced Google Suite or Microsoft Office capabilities

  • Advanced Operations Certificate (Lean Six Sigma or similar)

  • Previous project oversight experience

  • Proficiency navigating and working in multi-system environment

  • Prior career practice relating to conflict management and providing feedback to others

  •  

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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