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Remote Escalations Representative Jobs in Boca Raton, FL

HCM Unlocked

Project Manager - Remote

Boca Raton, FL · On-site +1

$95K - $105K/yr

Act as the main point of contact for client project-related inquiries and escalations. * Develop ... This range is based on relevant experience, skills, qualifications, and market data, and represents ...

New

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

This is a fully remote position with benefits and bonus package included. ESSENTIAL JOB DUTIES ... Solves escalated pharmacy technician issues from the MACC team. Administrative tasks * Assists in ...

Troutman Pepper

eBilling Specialist

West Palm Beach, FL · Remote

$60K - $95K/yr

Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the ... Represent the department in a professional and positive manner in all collaborative interactions.

Synnex

Renewals Supervisor - CCA

Miramar, FL · On-site +1

Manage escalations with urgency and clarity; aligning stakeholders on root cause, corrective action ... Represents TD SYNNEX with professionalism in all partner, vendor, and customer interactions ...

All JobsEscalations Representative JobsRemote Escalations Representative JobsRemote Escalations Representative Jobs in Boca Raton, FL

Remote Escalations Representative information

See Boca Raton, FL salary details

$10

$22

$44

How much do remote escalations representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote escalations representative in Boca Raton, FL is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Boca Raton, FL? For Remote Escalations Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Escalations Representative jobs in Boca Raton, FL look for? The top searched job categories for Remote Escalations Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Escalations Representative jobs? Cities near Boca Raton, FL with the most Remote Escalations Representative job openings:
Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,798 per year, or $23 per hour.

Site Reliability Engineering Manager (Remote)

NationsBenefits, LLC

Plantation, FL • Remote

$58.25 - $77.50/hr

Full-time

Medical, PTO

Posted 15 days ago

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

313th of 488 rated business services

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Location: Remote (US-based candidates only)
Manager, Site Reliability Engineering (SRE)Position Overview

We are seeking a Manager, Site Reliability Engineering (SRE) to lead our US-based SRE team and drive operational excellence across our production platforms.

This is a player-coach leadership role that combines people management with hands-on technical leadership. You will mentor and grow a team of Site Reliability Engineers while actively participating in major incident response, reliability initiatives, and operational reviews. The role is a key part of our global follow-the-sun support model and requires close collaboration with SRE leadership in India.

Key ResponsibilitiesTeam Leadership & Development
  • Lead, mentor, and develop a US-based team of Site Reliability Engineers.
  • Conduct regular 1:1s, performance reviews, and career development discussions.
  • Own hiring, onboarding, and retention efforts as the team scales.
  • Foster a culture of ownership, blameless postmortems, and continuous improvement.
Operational Excellence & Incident Management
  • Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation.
  • Serve as an escalation point and incident commander for major production incidents.
  • Drive problem management and root cause analysis processes.
  • Carry PagerDuty on-call escalation responsibilities for critical issues.
  • Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends.
Reliability & Automation
  • Improve system reliability, observability, and resilience using Datadog and related tooling.
  • Drive automation, self-healing capabilities, and runbook maturity.
  • Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC.
  • Contribute hands-on to tooling, automation, and technical reviews as needed.
Collaboration & Global Alignment
  • Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage.
  • Represent the US SRE organization in cross-functional planning and operational reviews.
  • Communicate effectively with both technical and non-technical stakeholders.
Documentation & Compliance
  • Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures.
  • Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.
Required Qualifications
  • 58 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.
  • 12+ years of experience leading, mentoring, or managing engineers.
  • Demonstrated success operating in a player-coach leadership model.
  • Strong hands-on experience with production incident management and escalation processes.
  • Proficiency with Datadog or similar observability platforms.
  • Hands-on experience with Kubernetes and Docker in production environments.
  • Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.
  • Experience with Helm, CI/CD pipelines, and deployment automation.
  • Working knowledge of ITIL processes and Agile methodologies.
  • Experience working with SQL, MySQL, or NoSQL databases.
  • Excellent communication and stakeholder management skills.
  • Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model.
Preferred Qualifications
  • Experience with cloud platforms such as AWS, Azure, or GCP.
  • Experience building or scaling SRE teams and on-call programs.
  • Experience defining and managing SLOs, SLIs, and error budgets.
  • Prior experience in the healthcare or fintech industry.
  • Knowledge of security and compliance frameworks relevant to regulated environments.
Why Join NationsBenefits?
  • Competitive compensation and comprehensive benefits.
  • Unlimited PTO.
  • Fully remote work environment (US-based).
  • Opportunity to lead and grow a high-impact SRE organization.
  • Exposure to modern cloud-native technologies and large-scale reliability challenges.
  • Collaborative culture focused on innovation, learning, and continuous improvement.
  • Meaningful work that directly impacts healthcare technology and millions of members.
Ideal Candidate

We are looking for a technically strong SRE leader who enjoys building teams, improving operational maturity, and remaining hands-on during critical production events. The ideal candidate combines leadership, systems thinking, and automation expertise to help scale reliability practices across a fast-growing Healthcare FinTech organization.
NationsBenefits is an Equal Opportunity Employer.

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