What You'll Do As a Vendor Specialty Sales Representative I, you will play an important role in ... Providing customer support and issue escalation assistance by coordinating with internal teams and ...
What You'll Do As a Vendor Specialty Sales Representative I, you will play an important role in ... Providing customer support and issue escalation assistance by coordinating with internal teams and ...
Remote Escalations Representative information
See Anderson, SC salary details
$10.56 - $13.54
9% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$13.54 - $16.52
19% of jobs
The median wage is $19.13 / hr.
$16.52 - $19.50
26% of jobs
$22.05 is the 75th percentile. Wages above this are outliers.
$19.50 - $22.48
26% of jobs
$22.48 - $25.46
11% of jobs
$25.46 - $28.45
4% of jobs
$28.45 - $31.43
3% of jobs
$31.43 - $34.41
2% of jobs
$34.41 - $37.39
0% of jobs
$37.39 - $40.37
0% of jobs
$40.37 - $43.35
1% of jobs
$10
$22
$43
How much do remote escalations representative jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for remote escalations representative in Anderson, SC is $22.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.12 per hour, depending on experience, location, and employer.
What is a remote escalations representative?
Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.
How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?
As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.
What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?
To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.
What is the difference between Remote Escalations Representative vs Customer Support Specialist?
| Aspect | Remote Escalations Representative | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires customer service experience, problem-solving skills, and sometimes technical knowledge | Usually requires customer service experience, communication skills, and basic product knowledge |
| Work Environment | Remote, handling escalated issues that require advanced troubleshooting or conflict resolution | Remote or on-site, providing general support and assistance to customers |
| Industry Usage | Common in tech, SaaS, and e-commerce sectors | Widely used across various industries including retail, telecom, and tech |
The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.
What are popular job titles related to Remote Escalations Representative jobs in Anderson, SC?
For Remote Escalations Representative jobs in Anderson, SC, the most frequently searched job titles are:
What job categories do people searching Remote Escalations Representative jobs in Anderson, SC look for?
The top searched job categories for Remote Escalations Representative jobs in Anderson, SC are:
What cities near Anderson, SC are hiring for Remote Escalations Representative jobs?
Cities near Anderson, SC with the most Remote Escalations Representative job openings:
Job description
A
About the Role
TD SYNNEX is looking for a motivated, customer-focused Vendor Specialty Sales Representative I to join our growing sales organization. In this role, you will help drive revenue growth, profitability, and customer success by supporting vendor-focused sales initiatives, managing customer relationships, and contributing to the overall sales process.
As a key member of the team, you will work closely with customers, vendor partners, and internal stakeholders to identify opportunities, manage sales activities, and deliver a positive customer experience. This is an excellent opportunity for an early-career sales professional looking to build expertise in technology sales, channel distribution, vendor management, and account development within one of the world's leading IT distributors.
At TD SYNNEX, you'll be supported by experienced mentors, collaborative teams, and ongoing professional development opportunities that can help accelerate your career in sales, business development, and vendor management.
What You'll DoAs a Vendor Specialty Sales Representative I, you will play an important role in supporting revenue growth and strengthening customer and vendor relationships by:
- Building and maintaining strong relationships with customers, vendor partners, and internal teams to support long-term business success.
- Managing and progressing sales opportunities through the full sales cycle, from lead qualification to quote follow-up and deal execution.
- Maintaining an active sales pipeline and supporting accurate forecasting activities to help achieve revenue and profitability goals.
- Following up on customer inquiries, quotes, and opportunities to ensure timely resolution and an exceptional customer experience.
- Collaborating with sales, operations, vendor representatives, and other internal departments to achieve shared business objectives.
- Supporting account management activities while identifying opportunities to grow revenue and expand customer engagement.
- Learning vendor programs, products, and promotions to effectively position solutions and create customer value.
- Documenting sales activities and opportunity status updates within designated business systems.
- Providing customer support and issue escalation assistance by coordinating with internal teams and leadership when needed.
- Developing foundational business, financial, and sales skills through training, coaching, and mentorship programs.
We're seeking a collaborative and proactive professional who enjoys building relationships, solving problems, and delivering results in a fast-paced technology environment.
Required Qualifications- High school diploma or equivalent experience.
- 1-3 years of experience in sales, business development, account management, customer success, marketing, technical support, or a related field.
- Strong verbal and written communication skills with the ability to build trust and credibility with customers and partners.
- Ability to manage multiple priorities while maintaining attention to detail and accuracy.
- Strong organizational skills and a customer-first mindset.
- Ability to work independently while contributing effectively within a collaborative team environment.
- Basic proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- Ability to learn new technologies, systems, and vendor programs quickly.
- Commitment to professionalism, integrity, and ethical business practices.
- Associate degree in Business, Marketing, Computer Science, Information Technology, or a related field.
- Experience selling or supporting technology products, IT solutions, software, hardware, or distribution-based solutions.
- Vendor-specific certifications, training, or sales experience.
- Experience managing quotes, pipelines, CRM systems, forecasts, or customer account activities.
- Understanding of sales processes, opportunity management, and customer relationship management best practices.
At TD SYNNEX, we're committed to empowering our teammates with opportunities to learn, grow, and make a meaningful impact. You'll work alongside industry-leading professionals, global technology vendors, and innovative customers while building a rewarding career in one of the fastest-growing sectors of the technology industry.
What You Can Expect- Career development and advancement opportunities.
- Exposure to leading technology vendors and innovative solutions.
- Comprehensive training, coaching, and mentorship.
- A diverse, inclusive, and collaborative culture where all voices are valued.
- The opportunity to build expertise in technology sales, vendor management, and business development.
- A flexible, remote-friendly work environment that supports work-life balance.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
About SYNNEX
Sourced by ZipRecruiter
Company size
10,000+ Employees
Headquarters location
Fremont, CA, US
Year founded
1980