Client Advocate
Germantown, TN · Remote
$65K/yr
EC Pro is an award-winning equestrian client, staff, and barn management software that leads the ... Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: HR@ecpro.us
Client Advocate
Germantown, TN · Remote
$65K/yr
EC Pro is an award-winning equestrian client, staff, and barn management software that leads the ... Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: HR@ecpro.us
Remote Equestrian information
What is a remote equestrian?
A Remote Equestrian job involves working with horses or the equestrian industry from a remote location, rather than being physically present at a stable or riding facility. Responsibilities may include virtual coaching, online horse training consultations, equestrian content creation, or managing equine businesses remotely. Technology like video calls and digital platforms allows professionals to provide guidance and services from anywhere. This role is ideal for those with equestrian expertise who want flexibility in their work environment.
What does a remote equestrian do?
A typical day for a Remote Equestrian involves conducting virtual consultations with clients, developing customized training plans, monitoring horse progress through video assessments, and providing ongoing advice for equine care and management. Most communication is handled through video calls, emails, and sometimes messaging platforms, allowing for flexible and timely support regardless of location. Collaboration with local on-site staff or owners is common, ensuring recommendations are effectively implemented. The role requires proactive time management and the ability to adapt quickly to client and horse needs. This remote structure allows for a diverse client base and exposure to a variety of equine care scenarios.
What skills and qualifications are needed to thrive as a remote equestrian?
To thrive as a Remote Equestrian, essential skills include expertise in horse care, training, and health management, often supported by formal equine science education or certification. Familiarity with remote monitoring systems, such as virtual training tools, video conferencing for consultations, and stable management software is highly beneficial. Excellent communication skills, self-motivation, and the ability to work independently are important soft skills for this role. These abilities ensure effective support and guidance for horse owners or facilities from a distance, maintaining high standards of equine welfare and client satisfaction.
What are the most commonly searched types of Equestrian jobs in Tennessee?
The most popular types of Equestrian jobs in Tennessee are:
What are popular job titles related to Remote Equestrian jobs in Tennessee?
For Remote Equestrian jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Equestrian jobs in Tennessee look for?
The top searched job categories for Remote Equestrian jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Equestrian jobs?
Cities in Tennessee with the most Remote Equestrian job openings:
$65K/yr
Full-time
Medical, Dental, Vision, PTO
Re-posted 16 days ago
Job description
EC PRO US IS LOOKING FOR A CLIENT ADVOCATE
Do you love horses & technology? Stop scrolling - this job may be perfect for you!
This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.
EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.
EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect.
Sound cool? Keep reading!
About the Role
At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.
As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!
Responsibilities
- Working directly with the Sales Team onboarding new clients
- Training new clients, assisting existing clients with questions
- Responds to our customers within, as a minimum, our SLA timescales
- Investigate and document customer-reported defects
- Work with other departments to research and resolve customer issues
- Provide customer feedback to the product and development teams
- Assist in creating training materials for customers and for new hires
- Accurately records and logs interaction with customers and updates account information in HubSpot
Must have:
- Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
- Personal knowledge and experience in the Equestrian world
- Strong writing and communication skills; excellent phone presence
- Organized and self-driven
- Tech savvy and a quick learner
- 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
- Enthusiasm for helping customers find solutions
- Ability to retain ownership of an issue until resolved
Nice to have:
- Entrepreneurial, start up, or small business experience
Our Tech Stack:
- ZenDesk
- Canva
- Google Suite (Docs, Slides, Sheets, etc)
- Slack
- Clickup
Compensation
- $40-65,000 annually, depending on experience; eligible for bonuses
- PTO
- Health, Dental, and Vision Insurance
Other Info
- Flexible schedule
- Fully remote
Hiring Manager
Marc McCallister, President at ECPro US
Contact: HR@ecpro.us