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Remote Epic Cache Database Administrator Jobs in Tennessee

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year ... Tithely is an Equal Opportunity Employer Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is ...

Pae

BIM Administrator (Remote)

Oak Ridge, TN · On-site +1

$64 - $72/hr

BIM Administrator Amentum is a global leader in advanced engineering and innovative solutions ... Configure and Maintain SQL databases related to the SmartPlant suite * Update and maintain ...

New

Tithely

Product Manager (Messaging and Media)

Nashville, TN · On-site +1

$118K - $138K/yr

Remote - USA Reporting To: Director of Product Compensation: $118,000 - $138,000 / year Description ... Tithely is an Equal Opportunity Employer Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is ...

NFP Corp

Senior Trust Advisor

Franklin, TN · On-site +1

$131K - $132K/yr

... , dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers. Reports To: MD, President, Wealthspire Trust Location: Nashville, TN or Remote ...

NFP Corp

Senior Trust Advisor

Franklin, TN · On-site +1

$131K - $132K/yr

... , dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers. Reports To: MD, President, Wealthspire Trust Location: Nashville, TN or Remote ...

Vertek Staffing

Revenue Integrity Analyst

Franklin, TN · Remote

Healthcare Revenue Integrity Analyst - Edits & Charge Capture | Remote | Contract Schedule: Monday ... Experience with Epic Resolute, Epic Revenue Integrity, Cerner, Meditech, or similar hospital ...

Premise Health

Quality Engineer - Remote

Brentwood, TN · On-site +1

$50K - $57K/yr

Experience with healthcare systems such as Epic is a plus * Working knowledge of web services, APIs ... databases * Experience working within SDLC frameworks (Agile, Scrum, Kanban, and iterative ...

Vertek Staffing

HCC Risk Adjustment Coder

Franklin, TN · Remote

$18 - $24/hr

HCC / Risk Adjustment Coder - Remote Risk Adjustment / HCC Coding Experience Required Required ... Registered Health Information Administrator (RHIA) - AHIMA CRC Certification is highly preferred.

Vertek Staffing

CDI Specialist

Franklin, TN · Remote

$33.50 - $45/hr

CDI Specialist - Remote Acute Care Hospital Experience Required Required Education * High School ... Registered Health Information Administrator (RHIA) - AHIMA * Registered Health Information ...

Deloitte

Cyber ServiceNow - Consultant

Memphis, TN · Remote

ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Cyber ServiceNow - Consultant

Hermitage, TN · Remote

ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Deloitte

Cyber ServiceNow - Consultant

Nashville, TN · Remote

ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) ... This compensation range is specific to a Remote role and takes into account the wide range of ...

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Infographic showing various Remote Epic Cache Database Administrator job openings in Tennessee as of July 2026, with employment types broken down into 80% Full Time, 6% Part Time, 1% Temporary, and 13% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

CX Systems Administrator

Nashville, TN • On-site, Remote

Tithely
Software Development • 51 - 200 employees
Learn more about Tithelyexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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