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Gatekeeping Jobs in Tennessee (NOW HIRING)

LegacyBox

CX Manager

Chattanooga, TN · On-site

Escalation handling and agent empowerment - removing friction so agents can solve problems without unnecessary gatekeeping * Metrics ownership: you track individual and team performance against CSAT ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

Escalation handling and agent empowerment -- removing friction so agents can solve problems without unnecessary gatekeeping * Metrics ownership: you track individual and team performance against CSAT ...

All JobsGatekeeping JobsGatekeeping Jobs in Tennessee

Gatekeeping information

What is the difference between Gatekeeping vs Security Guard?

AspectGatekeepingSecurity Guard
Required CredentialsOften requires basic security training, sometimes a licenseRequires security officer license, training, and certifications
Work EnvironmentTypically at entrances of buildings, gated communities, or eventsPatrols, monitors premises, responds to incidents
Employer & Industry UsageUsed in residential, commercial, and event settingsCommon in security firms, corporate buildings, and public spaces

While both roles involve security functions, gatekeeping primarily focuses on controlling access at entry points, whereas security guards provide broader security services, including patrols and incident response. Understanding these differences helps employers and job seekers find the right fit in the security industry.

What jobs pay 4000 a week without a degree?

Gatekeeping roles such as security managers, executive protection agents, or certain high-level security consultants can pay around $4,000 weekly, especially with experience and specialized skills. These jobs often require strong communication, problem-solving abilities, and sometimes certifications, but typically do not require a college degree.

Did the US lose 33,000 jobs in June?

Gatekeeping as a job role typically involves controlling access or information, and does not relate to employment statistics. Regarding job losses, the US labor market reports monthly employment changes, and a loss of 33,000 jobs in June would be considered a significant decline, but specific figures should be verified through official sources like the Bureau of Labor Statistics. Job seekers should stay informed about industry trends and economic reports for accurate updates.

What is the most mentally draining job?

Gatekeeping roles, such as security personnel or content moderators, are often considered mentally draining due to high stress, constant vigilance, and the need for quick decision-making. These jobs require strong focus, emotional resilience, and can involve long or irregular hours, contributing to mental fatigue.

What is a gatekeeping job?

A gatekeeping job involves controlling access to a specific area, service, or information, often requiring security skills, attention to detail, and the use of access control tools. Common roles include security guards, receptionists, or editors who manage entry or approval processes. These jobs typically require adherence to protocols and sometimes certifications in security or safety procedures.
What are popular job titles related to Gatekeeping jobs in Tennessee? For Gatekeeping jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Gatekeeping jobs in Tennessee look for? The top searched job categories for Gatekeeping jobs in Tennessee are:
What cities in Tennessee are hiring for Gatekeeping jobs? Cities in Tennessee with the most Gatekeeping job openings:
Gatekeeping jobs near you
Infographic showing various Gatekeeping job openings in Tennessee as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

CX Manager

LegacyBox

Chattanooga, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits
  • Healthcare coverage that includes medical, dental, and vision plans
  • Health Savings Account eligibility
  • Short-term disability plan available after the 30-day waiting period
  • Free 24/7 access to TextCare for medical support
  • Retirement plan with employer match, available after six months for employees age 21 or older
  • Paid parental leave
  • Paid time off, accrued bi-weekly

ABOUT THIS ROLE
We're building the CX organization from the ground up, and this is one of the most important hires we'll make. The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying.
You'll own the performance management infrastructure for a team of approximately 20 agents working alongside a QA/Training Lead and reporting directly to the VP of CX. This is not a passive management role. We need someone who coaches hard, holds the line on standards, and genuinely invests in the people they lead.
If you've managed a CX team before and left it better than you found it - in performance, in culture, and in retention - we want to talk to you.
WHAT YOU'LL OWN
  • Day-to-day performance management of all CX agents across in-house and outsourced channels
  • Directly manage 3-5 team leads and ensure every agent receives consistent 1:1 guidance and coaching to meet Legacybox standards
  • Scheduling, attendance, and adherence - managed with accountability and human judgment
  • Onboarding and ramp for new agents in partnership with the QA/Training Lead
  • Real-time floor presence during peak hours - you know what's happening on the team at all times
  • Escalation handling and agent empowerment - removing friction so agents can solve problems without unnecessary gatekeeping
  • Metrics ownership: you track individual and team performance against CSAT, TPH, FCR, and revenue KPIs daily
  • Hiring support: participate in interviews and help build the team around you
  • Culture: you set the tone. Our agents are brand ambassadors, not ticket counters, and you reinforce that every day

WHAT "GREAT" LOOKS LIKE
  • Agents have regular 1:1s, clear performance profiles, and know exactly what excellence looks like
  • Attendance and scheduling issues are seamlessly managed, and our channels are always appropriately staffed
  • No customer waits on hold in our phone and chat channels during business hours
  • The team's satisfaction rating is above average
  • Every agent is meeting our performance standards from CSAT, FTR, TRT, and NPS as well as retention and conversion goals.
  • Your team earns a reputation for exceeding customer expectations and not just meeting them

WHAT YOU'LL BRING
  • 4+ years managing a customer-facing team, preferably in a digitally-native or DTC environment
  • Proven track record of improving agent performance through coaching, not just policy enforcement
  • Experience managing multi-site or multi-vendor CX operations
  • Comfort with helpdesk and telephony platforms - Gorgias and Aircall experience a strong plus
  • A developmental management philosophy that focuses on developing great talent - you believe in people and you prove it
  • Strong data instincts: you track what matters and use it to make decisions and make your case
  • High standards and high empathy - you hold the line without losing the human
  • Excellent written and verbal communication; you can give direct feedback without burning trust
  • Customer obsession and passion for the brand. This is a mission-focused company, and you need to be its biggest cheerleader

A NOTE ON CULTURE
We're building something here. Our customers trust us with their most irreplaceable memories. We treat that trust like the privilege it is. If that means something to you, you'll fit right in.

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