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Remote Entra Jobs in Wisconsin (NOW HIRING)

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Remote Entra information

What is the difference between Remote Entra vs Remote Azure Administrator?

AspectRemote EntraRemote Azure Administrator
Required CredentialsMicrosoft Entra certifications, such as SC-300 or SC-400Microsoft Certified: Azure Administrator Associate
Work EnvironmentRemote, cloud-based management of identity and accessRemote, managing Azure cloud resources and identities
Employer & Industry UsageOrganizations using Microsoft Entra for identity managementCompanies deploying Azure cloud services requiring admin support
Common Search & Comparison IntentUnderstanding roles related to identity management in cloudManaging Azure resources and identities remotely

The main difference is that Remote Entra focuses on identity and access management using Microsoft Entra solutions, while Remote Azure Administrator specializes in managing Azure cloud resources and services. Both roles are remote and require Microsoft certifications, but their core responsibilities and tools differ slightly, catering to different aspects of cloud infrastructure management.

What are the key skills and qualifications needed to thrive as a Remote Entra administrator?

To thrive as a Remote Entra Administrator, you need a solid understanding of identity and access management, Azure Active Directory (Entra ID), and relevant IT security protocols, usually supported by a degree in information technology or a related certification such as Microsoft Certified: Identity and Access Administrator Associate. Familiarity with Microsoft Entra, PowerShell scripting, cloud-based management tools, and security compliance systems is essential. Excellent problem-solving skills, attention to detail, and effective communication are vital soft skills for collaborating with remote teams and addressing complex access issues. These competencies ensure secure, efficient management of digital identities and access, critical for protecting organizational data and resources in a remote environment.

What is a Remote Entra professional?

A Remote Entra professional is an IT specialist who manages and supports Microsoft Entra, a suite of identity and access management solutions, from a remote location. Their responsibilities typically include configuring user authentication, managing access policies, ensuring security compliance, and troubleshooting identity-related issues for organizations using Microsoft Entra. Working remotely allows them to perform these tasks from anywhere, leveraging cloud-based tools and communication platforms. This role is essential for businesses adopting hybrid or cloud environments that require secure and efficient identity management.

How does working as a Remote Entra administrator impact day-to-day collaboration with other IT teams?

As a Remote Entra Administrator, you will frequently collaborate with security, network, and application teams to manage identity and access solutions. Even though the role is remote, clear communication and coordination are crucial, often relying on collaboration tools like Microsoft Teams or Slack. You’ll be involved in regular meetings to discuss policy changes, troubleshoot access issues, and implement new features within the Microsoft Entra ecosystem. This collaborative environment encourages knowledge sharing and ensures alignment with broader organizational IT strategies.
What are the most commonly searched types of Entra jobs in Wisconsin? The most popular types of Entra jobs in Wisconsin are:
What are popular job titles related to Remote Entra jobs in Wisconsin? For Remote Entra jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Entra jobs in Wisconsin look for? The top searched job categories for Remote Entra jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Entra jobs? Cities in Wisconsin with the most Remote Entra job openings:
Remote Entra jobs near you

Service Lead (Remote)

PeopleWise Consulting MN

Superior, WI • Remote

Full-time

Re-posted 4 days ago

Job description

DSC Communications is seeking a Service Team Lead to anchor our managed services support structure. This is a hands-on technical leadership role which requires active participation in client issues and requests. The right person owns L2/L3 escalations, drives quality across the service queue, holds outsourced partners accountable, and helps build the processes and documentation that make the team more effective over time.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering.

We are at a stage where consistent process, clear escalation paths, and structured vendor oversight will meaningfully separate good from great. This role is the linchpin of that development.

Role and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Technical Support & Escalation

  • Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
  • Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
  • Resolve complex technical issues with documented root cause analysis
  • Maintain hands-on proficiency with all platforms in the MSP stack

Process & Controls Development

  • Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
  • Drive adoption of documentation standards across the team (Hudu or equivalent)
  • Own the onboarding checklist and quality gate for new client environments
  • Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience

Team Development & Collaboration

  • Mentor and develop frontline technicians via structured coaching, not just reactive feedback
  • Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
  • Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
  • Participate in client escalation calls as the senior technical voice when needed

Outsourced Team Management

  • Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
  • Conduct regular performance reviews and QBR-style sessions with vendor teams
  • Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications and Education Requirements

Required

  • 4+ years in a managed services environment with demonstrated L2/L3 technical depthExperience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
  • Proven track record building or formalizing service delivery processes and documentation
  • Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deploymentProficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
  • Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
  • Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
  • Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
  • Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
  • Virtualization understanding of VMware or Hyper-V at an administrative level
  • Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline

Strongly Preferred

  • ITIL Foundations or equivalent service management framework exposure
  • HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
  • Background in building or improving onboarding and offboarding workflows for managed environments
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)