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Remote English Speaking Customer Service Jobs in Racine, WI

HMG Careers

Remote Sales Specialist

Kenosha, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Kenosha, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Agent

Milwaukee, WI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales Rep

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Menomonee Falls, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote English Speaking Customer Service information

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How much do remote english speaking customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote english speaking customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Remote English Speaking Customer Service vs Remote English Speaking Technical Support?

AspectRemote English Speaking Customer ServiceRemote English Speaking Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, online chat, email supportCall centers, online chat, email; may involve troubleshooting tools
Employer & Industry UsageRetail, e-commerce, service providersIT, software, electronics companies
Common Search & Comparison IntentCustomer service roles, remote support jobsTechnical support roles, troubleshooting jobs

Remote English Speaking Customer Service focuses on assisting customers with inquiries, orders, and general support, while Remote English Speaking Technical Support involves resolving technical issues and troubleshooting products or software. Both roles require strong communication skills and are common in remote work environments, but technical support demands more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Remote English Speaking Customer Service Representative, and why are they important?

To thrive as a Remote English Speaking Customer Service Representative, you need excellent verbal and written English communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is usually required. Strong active listening, patience, and adaptability help you stand out in addressing diverse customer needs. These skills and tools ensure efficient, empathetic service and customer satisfaction in a virtual work environment.

What are some common challenges faced by remote English-speaking customer service representatives, and how can they be addressed?

Remote English-speaking customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time zones, and staying connected with their team. To address these, it’s important to develop strong written communication skills, use collaboration tools effectively, and establish a structured daily routine. Regular virtual team meetings and feedback sessions can also help foster a sense of community and ensure alignment on customer service goals.

What is a Remote English Speaking Customer Service job?

A Remote English Speaking Customer Service job involves assisting customers with their inquiries, issues, or complaints via phone, email, chat, or other online platforms, all while working from a remote location such as your home. Employees in this role need to have strong communication skills in English and be able to troubleshoot problems or provide information efficiently. The job often requires a reliable internet connection, a quiet workspace, and good customer service skills. It is popular because it offers flexibility and the ability to work from anywhere.
What are popular job titles related to Remote English Speaking Customer Service jobs in Racine, WI? For Remote English Speaking Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote English Speaking Customer Service jobs in Racine, WI look for? The top searched job categories for Remote English Speaking Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote English Speaking Customer Service jobs? Cities near Racine, WI with the most Remote English Speaking Customer Service job openings:
Remote English Speaking Customer Service jobs near you
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)

Northwestern Mutual Life Insurance Company

Milwaukee, WI • On-site, Remote

$32.66/hr

Full-time

Re-posted 17 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

146th of 281 rated insurance

Job description

Role Summary

This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for delivering high-quality client service through accurate transaction processing, issue resolution, and clear communication across a range of investment-related inquiries. Associates in this role handle phone-based and transactional work, navigate multiple systems, and follow established processes while applying sound judgment to resolve more complex scenarios. The focus is on operational excellence, risk awareness, and providing a consistent, professional client experience.

Primary Duties and Responsibilities

  • Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.

  • Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.

  • Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.

  • Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.

  • Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.

  • Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.

  • Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.

  • Understands how systems connect to processes and outcomes.

  • Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.

  • Fosters professional relationships with clients to enhance brand loyalty.

  • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.

  • Adapts work priorities to meet changing business and customer demands.

Qualifications

  • Associate degree in business or a related field, or an equivalent combination of education and experience.

  • Minimum of two years of related customer service experience with demonstrated customer service skills.

  • Advanced understanding of investment or income products or markets (e.g., VA, VL, VUL, Retirement, or Business markets).

  • Basic understanding of tax implications.

  • Strong written and verbal communication skills.

  • Ability to multitask and manage a high volume of calls or caseloads with a high degree of accuracy.

  • Strong organizational skills with the ability to prioritize tasks effectively.

  • Demonstrated desire to continuously learn and improve.

  • Strong problem-solving skills with the ability to provide effective options and solutions.

  • Demonstrated computer proficiency with solid keyboarding skills and experience using common software applications.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:

$21.77

Pay Range - End:

$32.66

Geographic Specific Pay Structure:

Structure 110:

Structure 115:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What Northwestern Mutual employees say

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Hours and flexibility

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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