... remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with Field Service, Engineering ...
... remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with Field Service, Engineering ...
Tulsa, OK | Bentonville, AR | Hybrid | Remote Reports To: Director of Electrical Engineering Team: Electrical Engineering Role Overview Cyntergy is seeking an experienced Electrical Engineering ...
Tulsa, OK | Bentonville, AR | Hybrid | Remote Reports To: Director of Electrical Engineering Team: Electrical Engineering Role Overview Cyntergy is seeking an experienced Electrical Engineering ...
... remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with Field Service, Engineering ...
... remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with Field Service, Engineering ...
Senior Statistical Programmer
Mannford, OK · On-site +1
Use programming knowledge to develop programming output that provides information in a very clear ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Senior Statistical Programmer
Mannford, OK · On-site +1
Use programming knowledge to develop programming output that provides information in a very clear ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Tulsa, OK | Bentonville, AR | Hybrid | Remote Reports To: Director of Electrical Engineering Team: Electrical Engineering Role Overview Cyntergy is seeking an experienced Electrical Engineering ...
Tulsa, OK | Bentonville, AR | Hybrid | Remote Reports To: Director of Electrical Engineering Team: Electrical Engineering Role Overview Cyntergy is seeking an experienced Electrical Engineering ...
Summary We're looking for a Machine Learning Engineer to design, deploy, and operate production ML systems on Amazon Web Services. You'll own the full lifecycle in a real-world, high-stakes ...
Quick apply
Summary We're looking for a Machine Learning Engineer to design, deploy, and operate production ML systems on Amazon Web Services. You'll own the full lifecycle in a real-world, high-stakes ...
Industrial Product Designer
Tulsa, OK · Remote
As we continue to expand our engineering and product innovation capabilities, we are seeking a ... Flexible remote work environment * Home office equipment support * Professional development and ...
Quick apply
Industrial Product Designer
Tulsa, OK · Remote
As we continue to expand our engineering and product innovation capabilities, we are seeking a ... Flexible remote work environment * Home office equipment support * Professional development and ...
Epic Denials Management Operator
Tulsa, OK · Remote
$16.50 - $22/hr
Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...
Epic Denials Management Operator
Tulsa, OK · Remote
$16.50 - $22/hr
Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...
Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...
Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...
College degree in Engineering, Business or Marketing * Strong industry contacts in the power ... Remote #LI-CJ1
College degree in Engineering, Business or Marketing * Strong industry contacts in the power ... Remote #LI-CJ1
Bridge Inspection Team Leader
Tulsa, OK · On-site +1
A remote or hybrid remote work arrangement is negotiable. This position will work with our in-house engineers, designers, and technicians to provide technical expertise in all areas required to ...
Bridge Inspection Team Leader
Tulsa, OK · On-site +1
A remote or hybrid remote work arrangement is negotiable. This position will work with our in-house engineers, designers, and technicians to provide technical expertise in all areas required to ...
Machine Learning Engineer (AWS)
Tulsa, OK · On-site +1
Summary We're looking for a Machine Learning Engineer to design, deploy, and operate production ML systems on Amazon Web Services. You'll own the full lifecycle in a real-world, high-stakes ...
Machine Learning Engineer (AWS)
Tulsa, OK · On-site +1
Summary We're looking for a Machine Learning Engineer to design, deploy, and operate production ML systems on Amazon Web Services. You'll own the full lifecycle in a real-world, high-stakes ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Quick apply
RPA Developer
Tulsa, OK · Remote
System one is looking for a mid level RPA Developer to join a great company based in the Tulsa ... This is a remote opportunity that may require travel. Successful candidates must be able to provide ...
Remote Engineer information
See Tulsa, OK salary details
$34.7K - $47.5K
5% of jobs
$47.5K - $60.2K
7% of jobs
$60.2K - $72.9K
9% of jobs
$75.6K is the 25th percentile. Wages below this are outliers.
$72.9K - $85.7K
14% of jobs
The median wage is $97.2K / yr.
$85.7K - $98.4K
16% of jobs
$98.4K - $111.2K
13% of jobs
$111.2K - $123.9K
6% of jobs
$130.7K is the 75th percentile. Wages above this are outliers.
$123.9K - $136.7K
8% of jobs
$136.7K - $149.4K
8% of jobs
$149.4K - $162.2K
7% of jobs
$162.2K - $174.9K
5% of jobs
$34.7K
$105.8K
$174.9K
How much do remote engineer jobs pay per year?
How does a remote engineer typically collaborate with team members across different time zones?
What is the difference between Remote Engineer vs Remote Developer?
| Aspect | Remote Engineer | Remote Developer |
|---|---|---|
| Required Credentials | Bachelor's in Engineering, certifications like Cisco, CompTIA | Bachelor's in Computer Science or related, coding certifications |
| Work Environment | Design, troubleshoot, and maintain systems, often in technical or engineering teams | Write, test, and deploy software applications, often in development teams |
| Employer & Industry Usage | Engineering firms, tech companies, manufacturing | Tech companies, startups, software firms |
| Common Search & Comparison Intent | Understanding engineering roles in remote settings | Comparing software development roles remotely |
Remote Engineers focus on designing, maintaining, and troubleshooting technical systems, often requiring engineering-specific credentials. Remote Developers primarily write and develop software applications, with a focus on coding skills. While both roles can be remote and tech-oriented, their core responsibilities and required qualifications differ, catering to different industry needs.
What are the key skills and qualifications needed to thrive as a remote engineer, and why are they important?
What is a remote engineer?
How to get a remote job as an engineer?
The primary qualifications for getting a remote job as an engineer are a bachelor's degree in a relevant field and several years of experience in a programming role. Many software engineers spend time in other roles to gain experience before applying for this job, which is a relatively senior programming role. Companies often have specific requests or requirements for software engineers, such as experience with particular types of programming, so diversifying your skills and working with a variety of different systems can help you stand out from other engineers. Fulfilling the responsibilities and duties of a remote software engineer requires communication skills and reliable access to high-speed internet.

Full-time
Posted 6 days ago
Pregis rating
6.7
Based on 28 frontline employees who took The Breakroom Quiz
84th of 119 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005