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Remote Empathetic Listener Jobs in Wheaton, IL (NOW HIRING)

Insight Global

Remote Outreach Specialist

Chicago, IL · Remote

$16 - $19/hr

Insight Global is assisting a client in finding an empathetic and mission driven fully remote ... Strong communication, active listening, and relationship-building skills. * Comfortable discussing ...

New

MyMenopauseRx

Physician

Wheaton, IL · On-site +1

Through telemedicine, we ensure convenient, accessible, and empathetic care, empowering women to ... remote medical team. MyMenopauseRx is an OB/GYN founded and led nationwide medical group and ...

WIN Home Inspection

Inside Sales Manager

Chicago, IL · Remote

Naturally curious and a great listener * Empathetic, thoughtful, and energized by helping others ... Remote work flexibility and technology stipend * Opportunities to grow in a highly innovative ...

Inspira Financial

Azure DevOps Engineer (Remote)

Oak Brook, IL · Remote

$53.25 - $73/hr

Adapt working style to support teammates, practice active listening, and offer help when needed ... Professional and empathetic in client interactions, focusing on understanding and promoting client ...

Inspira Financial

Azure DevOps Engineer (Remote)

Oak Brook, IL · On-site +1

$53.25 - $73/hr

Adapt working style to support teammates, practice active listening, and offer help when needed ... Professional and empathetic in client interactions, focusing on understanding and promoting client ...

Inspira Financial

Azure DevOps Engineer (Remote)

Oak Brook, IL · Remote

$53.25 - $73/hr

Adapt working style to support teammates, practice active listening, and offer help when needed ... Professional and empathetic in client interactions, focusing on understanding and promoting client ...

All JobsEmpathetic Listener JobsRemote Empathetic Listener JobsRemote Empathetic Listener Jobs in Wheaton, IL

Remote Empathetic Listener information

What is a remote empathetic listener?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

How do you become a remote empathetic listener?

To become a remote empathetic listener, develop strong communication skills, including active listening and emotional intelligence, and practice patience and understanding in virtual interactions. Familiarity with video conferencing tools and maintaining a quiet, distraction-free environment can enhance your effectiveness in this role.

What does a remote empathetic listener do?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

What are the key skills and qualifications needed to thrive as a remote empathetic listener?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

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Remote Empathetic Listener jobs near you

Remote Outreach Specialist

Insight Global

Chicago, IL • Remote

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Insight Global is assisting a client in finding an empathetic and mission driven fully remote Outreach Specialist to engage eligible members and connect them with healthcare and community-based support services. This role serves as the first point of contact for members, helping build trust, identify needs, provide education, and facilitate a seamless transition to ongoing care teams. The ideal candidate is naturally curious, empathetic, and comfortable having meaningful conversations with individuals facing complex health, behavioral health, and social challenges. Success in this role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metrics-driven environment.

Responsibilities:

  • Conduct outbound outreach to eligible members via phone and text.
  • Build relationships and educate members on available services and resources.
  • Complete intake activities, obtain required consents, and document member information.
  • Assess member needs and connect them with appropriate care team resources.
  • Follow up with recently discharged hospital patients and support care transitions.
  • Maintain accurate records and communicate member needs to internal care teams.
  • Meet outreach, engagement, and enrollment performance metrics

Major Challenges of the Role

  • Using emergency alert systems (fast paced)
  • Handling emotionally charged calls
  • Learning and navigating complex systems (ramp‐up period expected)

Background Requirements

  • 1+ year of experience in outreach, social services, healthcare, insurance, case management support, or a call center environment.
  • Experience handling high-volume outbound calls.
  • Strong communication, active listening, and relationship-building skills.
  • Comfortable discussing sensitive topics and supporting vulnerable populations.
  • Ability to thrive in a fast-paced, metrics-driven environment.
  • Flexible, adaptable, and passionate about helping others.
  • Stable work history

Plusses:

  • Behavioral health, healthcare, Medicaid, Medicare, or managed care experience.
  • Community outreach, member engagement, care coordination, or social services background.
  • Experience working with underserved or high-risk populations.