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Remote Emergency Roadside Assistance Jobs (NOW HIRING)

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... Field incoming calls from members requiring emergency roadside assistance including services such ...

Supreme Autopro LLC

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roadside assistance technician

Abilene, TX · Remote

$1.0K - $1.2K/wk

We specialize in commercial and passenger tire services, roadside assistance, mobile mechanical repairs, diagnostics, and emergency roadside service. Our team works directly in the field helping ...

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Supreme Autopro LLC

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roadside assistance technician

Abilene, TX · Remote

$1.0K - $1.2K/wk

We specialize in commercial and passenger tire services, roadside assistance, mobile mechanical repairs, diagnostics, and emergency roadside service. Our team works directly in the field helping ...

New

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How much do remote emergency roadside assistance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote emergency roadside assistance in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Emergency Roadside Assistance vs Remote Vehicle Technician?

AspectRemote Emergency Roadside AssistanceRemote Vehicle Technician
CredentialsBasic automotive knowledge, customer service skillsAutomotive certifications, technical training
Work EnvironmentCustomer locations, roadside, remote support centersRemote diagnostics, online support, sometimes on-site
Employer & IndustryInsurance companies, roadside assistance providersAutomotive repair shops, manufacturers, fleet services

Remote Emergency Roadside Assistance primarily involves providing immediate help to stranded drivers via phone or remote support, focusing on guidance and coordination. Remote Vehicle Technicians have more technical training, diagnosing and sometimes repairing vehicles remotely or on-site. While both roles require automotive knowledge, the former emphasizes customer support and coordination, whereas the latter involves technical expertise.

What is remote emergency roadside assistance?

Remote emergency roadside assistance is a service that provides help to drivers experiencing vehicle issues, such as flat tires, dead batteries, or lockouts, without requiring the technician to be physically present at the scene. Instead, assistance is offered through digital means such as phone, app, or video calls, guiding drivers through troubleshooting or connecting them with local service providers. This approach enhances convenience, speeds up response times, and can resolve many common issues remotely, although physical assistance may still be dispatched if necessary.

What are the typical challenges faced when working in remote emergency roadside assistance, and how can they be managed?

Working remotely in emergency roadside assistance often involves managing high-stress situations and providing calm, clear guidance to customers experiencing vehicle breakdowns. Agents must quickly assess issues, dispatch appropriate help, and maintain accurate communication—all while working independently. To succeed, it's important to have strong problem-solving skills, remain composed under pressure, and utilize digital tools efficiently. Regular team check-ins and ongoing training also help remote agents stay connected and up-to-date on protocols.

What are the key skills and qualifications needed to thrive as a remote emergency roadside assistance professional?

To thrive as a Remote Emergency Roadside Assistance professional, you need strong problem-solving skills, automotive knowledge, and customer service experience, often supported by relevant training or certifications. Familiarity with dispatch software, GPS tracking systems, and communication tools is typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial for quickly assessing situations, providing clear guidance, and ensuring the safety and satisfaction of stranded motorists.
More about Remote Emergency Roadside Assistance jobs
What cities are hiring for Remote Emergency Roadside Assistance jobs? Cities with the most Remote Emergency Roadside Assistance job openings:
What are the most commonly searched types of Emergency Roadside Assistance jobs? The most popular types of Emergency Roadside Assistance jobs are:
What states have the most Remote Emergency Roadside Assistance jobs? States with the most job openings for Remote Emergency Roadside Assistance jobs include:
What job categories do people searching Remote Emergency Roadside Assistance jobs look for? The top searched job categories for Remote Emergency Roadside Assistance jobs are:
Remote Emergency Roadside Assistance jobs near you
Infographic showing various Remote Emergency Roadside Assistance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,441 per year, or $20.4 per hour.

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Independence, OH • Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

217th of 304 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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