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Remote Email Support Jobs in Houston, TX (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

... and email. * High volume technical inbound/outbound call center environment providing end user ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

Serve as the first point of contact for customers seeking assistance over the phone or email in ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...

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How much do remote email support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote email support in Houston, TX is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.07 per hour, depending on experience, location, and employer.

What does a remote email support specialist do?

A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.

What are the key skills and qualifications needed to thrive in remote email support?

To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.

What is remote email support?

A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.

What are popular job titles related to Remote Email Support jobs in Houston, TX? For Remote Email Support jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Remote Email Support jobs in Houston, TX look for? The top searched job categories for Remote Email Support jobs in Houston, TX are:
What cities near Houston, TX are hiring for Remote Email Support jobs? Cities near Houston, TX with the most Remote Email Support job openings:
Remote Email Support jobs near you
Infographic showing various Remote Email Support job openings in Houston, TX as of August 2026, with employment types broken down into 62% Full Time, 13% Part Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,740 per year, or $24.9 per hour.

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$16.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043]

Hours: 6am - 6pm

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Diploma/GED/Some college

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

Facebook

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