New York, NY · Remote
$19.75 - $26.50/hr
Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions
New York, NY · Remote
$19.75 - $26.50/hr
Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions
Valhalla, NY · Remote
$75K - $80K/yr
Information Services NextGen Application Support Specialist (Remote) BCHP's EHR Team is seeking an Information Services Application Support Specialist to join the EHR Team. This position is fully
Valhalla, NY · Remote
$75K - $80K/yr
Information Services NextGen Application Support Specialist (Remote) BCHP's EHR Team is seeking an Information Services Application Support Specialist to join the EHR Team. This position is fully
Valhalla, NY · Remote
$75K - $80K/yr
Information Services NextGen Application Support Specialist (Remote) BCHP's EHR Team is seeking an Information Services Application Support Specialist to join the EHR Team. This position is fully
Valhalla, NY · Remote
$75K - $80K/yr
Information Services NextGen Application Support Specialist (Remote) BCHP's EHR Team is seeking an Information Services Application Support Specialist to join the EHR Team. This position is fully
New York, NY · Remote
$17.50 - $23.75/hr
Company Description At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of
New York, NY · Remote
$17.50 - $23.75/hr
Company Description At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of
New York, NY · Remote
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
New York, NY · Remote
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
New York, NY · Remote
$54K - $64K/yr
AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Chat Support Representative to provide timely assistance to customers through online chat and digital
Quick apply
New York, NY · Remote
$54K - $64K/yr
AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Chat Support Representative to provide timely assistance to customers through online chat and digital
New York, NY · Remote
$54K - $64K/yr
AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Chat Support Representative to provide timely assistance to customers through online chat and digital
Quick apply
New York, NY · Remote
$54K - $64K/yr
AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Chat Support Representative to provide timely assistance to customers through online chat and digital
New York, NY · On-site +1
$170K - $225K/yr
About Luminary Luminary is the AI-native system of action for wealth transfer services. High net worth households controlling more than $90 trillion in assets are meaningfully underserved by
New York, NY · On-site +1
$170K - $225K/yr
About Luminary Luminary is the AI-native system of action for wealth transfer services. High net worth households controlling more than $90 trillion in assets are meaningfully underserved by
New York, NY · Remote
$17.50 - $23.75/hr
Company Description OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil
New York, NY · Remote
$17.50 - $23.75/hr
Company Description OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
Quick apply
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
Quick apply
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
Quick apply
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
New York, NY · Remote
$21 - $23/hr
Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience
$15.78 - $18.79
14% of jobs
$20.37 is the 25th percentile. Wages below this are outliers.
$18.79 - $21.80
21% of jobs
$21.80 - $24.82
14% of jobs
The median wage is $24.99 / hr.
$24.82 - $27.83
18% of jobs
$29.88 is the 75th percentile. Wages above this are outliers.
$27.83 - $30.84
12% of jobs
$30.84 - $33.85
6% of jobs
$33.85 - $36.87
4% of jobs
$36.87 - $39.88
3% of jobs
$39.88 - $42.89
3% of jobs
$42.89 - $45.90
3% of jobs
$45.90 - $48.92
1% of jobs
$15
$28
$48
A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.
A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.
To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.
For Remote Email Support jobs in New York, the most frequently searched job titles are:
The top searched job categories for Remote Email Support jobs in New York are:
$19.75 - $26.50/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Remote Customer Support Specialist
Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits
At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.
Our clients depend on us not just for technical excellence, but for exceptional service.
That's where you come in.
We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.
What You'll Be Doing:
- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.
- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.
- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.
- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.
- Track client interactions, document cases clearly, and help refine internal processes to make service even better.
- Identify patterns and recurring challenges, bringing insights forward to drive improvements.
What You'll Bring:
- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.
- Strong communication skills able to simplify complex concepts for diverse audiences.
- Empathy, patience, and a solutions-oriented mindset.
- Highly organized and self-directed, thriving in a remote work environment.
- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).
- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.
What We Offer:
At Heritage Civil Works, we don't just invest in projects we invest in our people.
Here's what you'll receive when you join us:
- Comprehensive Health Insurance (medical, dental, vision)
- Professional Development Support (courses, certifications, leadership training)
- Generous Paid Time Off (PTO) and Paid Holidays
- 401(k) Retirement Plan with company matching
- Mental Health and Wellness Programs
- Performance-Based Bonuses
- Home Office Setup Stipend to ensure you're ready to excel
- Career Advancement Opportunities grow with a company that's building the future
Let's Deliver Excellence Together
If you're ready to combine world-class customer care with world-changing engineering innovation,
then Heritage Civil Works is where you belong.
Apply today.
Heritage Civil Works Engineering Tomorrow, Today.
