In the Product Support Specialist role , you will be the first point of contact for our customers ... Answering questions over email, phone calls, & live video calls. * Finding ways to go above ...
In the Product Support Specialist role , you will be the first point of contact for our customers ... Answering questions over email, phone calls, & live video calls. * Finding ways to go above ...
Content Marketing Assistant (Remote)
Chicago, IL · On-site +1
$44K - $54K/yr
Support local-journalist and city-creator outreach around launch moments - drafting pitches and ... Comfortable writing across at least two channels (social, email, blog, or video) * Reliable and ...
Content Marketing Assistant (Remote)
Chicago, IL · On-site +1
$44K - $54K/yr
Support local-journalist and city-creator outreach around launch moments - drafting pitches and ... Comfortable writing across at least two channels (social, email, blog, or video) * Reliable and ...
Convention Operations Coordinator
Itasca, IL · On-site +1
$25 - $28/hr
Support preparation and organization of operational materials and reports * Assist with scheduling ... This is a remote position * Hourly rate: $25 to $28 Reasons You'll Love it here: NSC cares about ...
New
Convention Operations Coordinator
Itasca, IL · On-site +1
$25 - $28/hr
Support preparation and organization of operational materials and reports * Assist with scheduling ... This is a remote position * Hourly rate: $25 to $28 Reasons You'll Love it here: NSC cares about ...
New
Remote Customer Service Representative
Chicago, IL · Remote
$16.50 - $22.50/hr
... assist clients with inquiries, coordinate reservations and scheduling requests, provide support ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Chicago, IL · Remote
$16.50 - $22.50/hr
... assist clients with inquiries, coordinate reservations and scheduling requests, provide support ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Customer Service Representative - Travel (Remote)
Downers Grove, IL · Remote
$16 - $21.75/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
Customer Service Representative - Travel (Remote)
Downers Grove, IL · Remote
$16 - $21.75/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
Customer Service Representative - Travel (Remote)
Chicago, IL · Remote
$16.50 - $22.50/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
Customer Service Representative - Travel (Remote)
Chicago, IL · Remote
$16.50 - $22.50/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
Customer Service Representative - Travel (Remote)
Naperville, IL · Remote
$16 - $21.75/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
Customer Service Representative - Travel (Remote)
Naperville, IL · Remote
$16 - $21.75/hr
In this role, you will assist clients with travel-related questions, help coordinate travel ... Provide support to clients before and after travel as needed Qualifications * Strong customer ...
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
... remote work environment. In this role, you will help travelers plan unforgettable experiences by ... Communicate with clients through various platforms * Assist with travel confirmations * Provide ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Customer Support Technician - Escalation (General/IT)
Chicago, IL · Remote
$45K - $60K/yr
... remote work opportunity based in the United States or Canada. In this position, you will assist ... email. What You'll Do * Deliver professional, efficient, and empathetic customer support while ...
Customer Support Technician - Escalation (General/IT)
Chicago, IL · Remote
$45K - $60K/yr
... remote work opportunity based in the United States or Canada. In this position, you will assist ... email. What You'll Do * Deliver professional, efficient, and empathetic customer support while ...
Remote- Customer Experience Service
Chicago, IL · Remote
$16.50 - $22.50/hr
... Service to support clients throughout their journey. In this role, you will assist with ... Key Responsibilities • Respond to customer inquiries via email, phone, and messaging platforms ...
Remote- Customer Experience Service
Chicago, IL · Remote
$16.50 - $22.50/hr
... Service to support clients throughout their journey. In this role, you will assist with ... Key Responsibilities • Respond to customer inquiries via email, phone, and messaging platforms ...
Technical Support Representative, Need Linux and MSP Experience, 3rd Shift - Work From Home
Des Plaines, IL · On-site +1
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
Technical Support Representative, Need Linux and MSP Experience, 3rd Shift - Work From Home
Des Plaines, IL · On-site +1
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home
Des Plaines, IL · On-site +1
$17.50 - $23.75/hr
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home
Des Plaines, IL · On-site +1
$17.50 - $23.75/hr
... base. - Assist in onboarding, training and mentoring new team members. - Keep up to date with ... Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Adventure Coordinator | Remote
Chicago, IL · Remote
$20K - $70K/yr
... * Assist clients with cruise inquiries, reservations, and modifications via phone, email, and ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Adventure Coordinator | Remote
Chicago, IL · Remote
$20K - $70K/yr
... * Assist clients with cruise inquiries, reservations, and modifications via phone, email, and ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Adventure Coordinator | Remote
Chicago, IL · On-site +1
$20K - $70K/yr
... * Assist clients with cruise inquiries, reservations, and modifications via phone, email, and ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Adventure Coordinator | Remote
Chicago, IL · On-site +1
$20K - $70K/yr
... * Assist clients with cruise inquiries, reservations, and modifications via phone, email, and ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Remote Email Support Assistant information
What is the difference between Remote Email Support Assistant vs Customer Service Representative?
| Aspect | Remote Email Support Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Similar credentials, often with additional customer service training |
| Work Environment | Remote, home-based | Remote or in-office, depending on employer |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and finance |
| Job Focus | Handling email inquiries, providing support via email | Handling customer inquiries via phone, email, or chat |
The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.
What are the most commonly searched types of Remote Email Support jobs in Illinois? The most popular types of Remote Email Support jobs in Illinois are:
What are popular job titles related to Remote Email Support Assistant jobs in Illinois? For Remote Email Support Assistant jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Email Support Assistant jobs in Illinois look for? The top searched job categories for Remote Email Support Assistant jobs in Illinois are:
What cities in Illinois are hiring for Remote Email Support Assistant jobs? Cities in Illinois with the most Remote Email Support Assistant job openings:
Full-time
Re-posted 20 days ago
Job description
Note:
- This role is only open to candidates currently residing in the Philippines with full work authorisation.
- Working days: Any five (5) days of the week (including weekends & public holidays).
- Rotational Shift: 4:30 a.m. to 1:00 p.m. PHT. / 12:30 p.m. to 9 p.m. PHT (preference is not available; business needs drive shift allotment)
About the Role:
In the Product Support Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.
Your work directly shapes the product and can evolve into non-technical opportunities across Sales & Success, Data Analytics, or Marketing as you grow with us in a global SaaS environment.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Providing prompt and accurate feedback to customers
- Ensuring proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
About You:
- 1+ years of experience in a Customer support role within a SaaS product organisation
- Empathy and patience.
- Curiosity and a problem-solving mindset.
- Numerical Literacy and Data Fluency: Ability to perform multi-step calculations and explain complex numerical concepts (like why a price changed or why occupancy dropped) to non-technical users. Our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
How to apply for this role?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In 2025, we scaled to;
- 600K+ listings
- 160+ integrations
- 300+ globally remote team
- 70K+ customers worldwide
- 40% diversity
Industry awards won:
- SaasBoomi 2021
- The Shortyz 2020
- The Shortyz 2023
- STRive Awards 2025
- STRive Awards 2026
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
- Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
- We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
About PriceLabs
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
2014