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Remote Email Handling Jobs in Decatur, GA (NOW HIRING)

... objection handling. * Establish clear performance expectations and accountability measures ... Optimize outreach through phone, email, LinkedIn, events, referrals, and other channels. * Improve ...

... Handling. Coaching and developing employees for performance and setting expectations with each ... Monday - Friday, must be open to working 1st and 2nd shift - Remote Essential Functions

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Remote Email Handling information

See Decatur, GA salary details

$14

$37

$55

How much do remote email handling jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote email handling in Decatur, GA is $37.77, according to ZipRecruiter salary data. Most workers in this role earn between $33.08 and $42.69 per hour, depending on experience, location, and employer.

What is remote email handling?

Remote email handling is the process of managing, organizing, and responding to emails from a location outside of a traditional office, typically from home or any remote setting. Professionals in this role may sort incoming emails, reply to customer inquiries, forward important messages, and filter spam to ensure efficient communication. Remote email handlers often use secure connections and follow company protocols to maintain confidentiality and prompt response times. This role is essential for businesses that receive high volumes of emails and require timely, organized communication.

What are the key skills and qualifications needed to thrive as a remote email handling specialist?

To thrive as a Remote Email Handling Specialist, you need strong written communication, organizational skills, and attention to detail, often supported by prior administrative or customer service experience. Familiarity with email platforms (like Outlook or Gmail), ticketing systems, and CRM software is typically required. Exceptional time management, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient, professional responses and high customer satisfaction while managing large volumes of correspondence remotely.

What are some common challenges faced in a remote email handling role, and how can they be managed?

One of the main challenges in remote email handling is staying organized while managing high volumes of messages from various clients, team members, or departments. To overcome this, professionals often rely on robust email management tools, clear labeling systems, and set schedules for checking and responding to messages. Maintaining clear communication and setting boundaries around response times can also help reduce stress and ensure timely replies. Additionally, remote workers need to proactively collaborate with their teams using shared folders or communication platforms to ensure that important information does not get overlooked.

What is the difference between Remote Email Handling vs Customer Support Representative?

AspectRemote Email HandlingCustomer Support Representative
CredentialsBasic computer skills, communication skillsSame as Remote Email Handling, often with additional product knowledge
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCustomer service, administrative supportCustomer service, technical support
Job FocusManaging email correspondence, inquiriesHandling customer issues via multiple channels, including email

Both roles involve communication with customers, but Remote Email Handling focuses solely on managing email inquiries, while Customer Support Representatives may handle multiple channels and provide broader support. The roles often overlap in skills and environment, but the scope of responsibilities differs slightly.

What job categories do people searching Remote Email Handling jobs in Decatur, GA look for?

The top searched job categories for Remote Email Handling jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Email Handling jobs?

Cities near Decatur, GA with the most Remote Email Handling job openings:

Regional General Adj - GTS

Crawford and Company

Peachtree Corners, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

We're Hiring: Regional General Adjuster 
Business Segment: Global Technical Services
Why Join Crawford & Company?
Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness
Generous Employee Referral Bonus Program
Access To Multiple Employee Discounts
Role Overview:
Resolves complex property liability losses generally in excess of $100,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured.
Presents evidence in legal proceedings; makes sales calls and presentations.
The Regional General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling, and providing catastrophe claims assistance.

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

  • Competitive base pay
- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 
  • Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
  • We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

  • Training programs that promote continuous learning and career progression while enhancing job performance.
  • Sustainability programs that give back to the communities in which we live and work.
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


  • Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
  • Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
  • Excellent knowledge of interpretation of insurance coverage, customs and practices.
  • Good verbal and written communication skills.
  • Excellent attention to detail.
  • Strong analytical and mathematical ability.
  • Strong organizational and interpersonal skills.
  • Basic computer knowledge.
  • Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.

#LI-EM3 #LI-Remote

  • Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
  • Ability to mentor adjusters and co adjusting losses with other staff.
  • Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
  • Sets estimated loss values for clients.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
  • Communicates adjustment recommendations to appropriate parties after determining liability.
  • Recommends litigation when appropriate.
  • Presents evidence and serves as an expert witness at legal proceedings.
  • Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
  • Maintains professional and technical knowledge through continuing education.
  • Makes sales calls to solicit new business.