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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Employer: United Services Automobile Association

Tasks: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Leads, facilitates and/or collaborates with cross functional teams and vendors in support of the end-to-end research project(s). Determines the appropriate research methodologies, design innovation, marketing strategies and general industry trends to solve business problems within specific areas of expertise. Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies. Formulates findings into business recommendations and presents findings to various levels of leadership. Mentors and provides guidance to peers and team members; navigates through obstacles to resolve escalated issues of an unusual nature. Researches and identifies industry best practices and trends to increase effectiveness. Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and advanced knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences. May allow for partial telecommuting.

Requirements: Employer will accept a degree in Bachelor's Degree in Finance, Marketing, Economics, Statistics or related field and 6 years of post baccalaureate experience in the job offered or related occupation. Alternatively, employer will accept a Master's degree in Finance, Marketing, Economics, Statistics or related field and 4 years of experience in the job offered or related occupation.

• Quantitative and qualitative research methodologies: survey design and analysis, focus groups, in-depth interviews, ethnographic studies, usability testing, and customer experience research;
• Statistical testing and modeling: Z-tests, T-tests, ANOVA, linear/logistic regression, correlation analysis using SAS Enterprise Guide, Python (pandas, stats models, and scikit-learn), and SPSS;
• Database management and integration: Microsoft Access, Excel, SQL, and Snowflake, supporting end-to-end analytical workflows including data extraction, transformation, and loading (ETL);
• Qualtrics XM for survey programming, distribution, and analytics;
• Qualtrics XM's Text iQ for unstructured text and sentiment analysis;
• Tableau and Power BI for dashboard development, trend analysis, and reporting; and
• Knowledge of research compliance and data governance, including risk management, regulatory standards, data privacy protocols, and ethical research practices

Worksite: 9800 Fredericksburg Road, San Antonio, TX 78288

Relocation assistance is Not Available for this position.

This position is eligible for the Employee Referral Program.

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Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.