Customer sopport/ eCommerce Solutions Consultant Location ... Glenview, IL (Remote) Duration: 12 months contract * Responsible for supporting a select group of ...
Customer sopport/ eCommerce Solutions Consultant Location ... Glenview, IL (Remote) Duration: 12 months contract * Responsible for supporting a select group of ...
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Quick apply
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Quick apply
E-Commerce / PLG Commercial (SaaS + Shopify) Terrific • Remote, Americas • Contract About Terrific Terrific Live is a social commerce platform that helps retailers, eCommerce brands, and media ...
Provide clients with eCommerce Strategy, Training, and Analysis from the top platforms including Magento. * Provide IT Strategy, Business Analysis, Requirements Gathering, Roadmapping/Executive ...
Quick apply
Provide clients with eCommerce Strategy, Training, and Analysis from the top platforms including Magento. * Provide IT Strategy, Business Analysis, Requirements Gathering, Roadmapping/Executive ...
Manager, eCommerce Order Fulfillment
Broomfield, CO · On-site +1
$87K - $118K/yr
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Manager, eCommerce Order Fulfillment
Broomfield, CO · On-site +1
$87K - $118K/yr
Remote Colorado/Texas/Arizona/California The Role The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce ...
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Manager, eCommerce Order Fulfillment
Broomfield, CO · Remote
$87K - $118K/yr
Remote Colorado/Texas/Arizona/California The Role The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce ...
Manager, eCommerce Order Fulfillment
Broomfield, CO · Remote
$87K - $118K/yr
Remote Colorado/Texas/Arizona/California The Role The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce ...
Remote Ecommerce Consultant information
What is the difference between Remote Ecommerce Consultant vs Remote Digital Marketing Specialist?
| Aspect | Remote Ecommerce Consultant | Remote Digital Marketing Specialist |
|---|---|---|
| Credentials | Experience in ecommerce platforms, certifications like Shopify or Magento | Marketing certifications like Google Ads, HubSpot, or Facebook Blueprint |
| Work Environment | Consults with ecommerce businesses, often project-based | Develops marketing campaigns, manages digital channels |
| Industry Usage | Common in retail, fashion, electronics sectors | Used across various industries including retail, tech, and services |
| Search & Comparison Intent | People compare roles related to ecommerce strategy and sales | People compare roles focused on online marketing efforts |
The Remote Ecommerce Consultant primarily focuses on optimizing online stores, sales strategies, and ecommerce platform integrations. In contrast, a Remote Digital Marketing Specialist concentrates on creating and managing digital advertising campaigns, SEO, and social media marketing. While both roles require digital skills and industry knowledge, their core responsibilities differ, making each suitable for different career goals within the online business ecosystem.

Customer support / eCommerce Solutions Consultant
Trispoke Managed Services Pvt LtdGlenview, IL • Remote
Other
Posted 13 days ago
Job description
Job Title: Customer sopport/eCommerce Solutions Consultant
Location: Glenview, IL (Remote)
Duration: 12 months contract
JOB DESCRIPTION
- Responsible for supporting a select group of digital applications and eCommerce storefronts from a technical perspective.
- The candidate will complete user onboarding steps, manage customer accounts, while looking to enhance processes and procedures.
- Work with internal and external customers to ensure business needs are met and customer satisfaction is reached through various core competencies and skills.
- Lead the demonstration of solutions and training for users on digital technology, provide support in updating training documents, and serve as a backup for other team members.
- Responsible for supporting a selected group of digital applications including ERP software for eCommerce business through user onboarding and account management.
- Conduce demonstrations of solutions and training for users on our internally grown digital technology, provide collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
- Tracks open issues to ensure quick response and action from support teams.
- Identify customer needs and help customers use specific features.
- Learn and use internal support applications to help facilitate ticket triage and customer inquiries.
- Update/Create internal databases with information about technical issues and useful discussions with customers.
- Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
- Follow up with customers to ensure their technical issues are resolved.
- Responding to customer queries promptly and accurately via phone, email or chat.
- Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
- Demonstrated competencies in team building, decisiveness, assertiveness while maintaining diplomacy, an analytical problem solver.
- Maintain a positive attitude and calmly respond to customers' complaints.
- Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
- Familiarity with the eCommerce industry is a plus.
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Detailed oriented
- Self-starter
- Ability to quickly diagnose and resolve technical issues
- Exceptional teamwork and leadership skills to help other technical support workers
- Ability to learn new technologies and implement them
- Personable and attentive with strong interpersonal skills
- Knowledge of support applications such as JIRA, Confluence, ServiceNow, Power BI, Access Database
- Responding to customer queries promptly and accurately via phone, email or chat.
- Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
- Acts as project sub-task lead on small projects.
- Manage daily tasks
https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/
https://www.trispokeservices.com/jobs
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