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At Clarest Health, we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions.

We partner with healthcare providers and home-based caregivers to ensure the best care for every patient, enhancing patient health at every step. Our automated dispensing solutions and efficient pharmacy services improve the overall efficiency of healthcare operations while ensuring the highest standards of patient care.

As a part of the Clarest Health team, you'll contribute to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation. Join us in our commitment to excellence, innovation, and improving healthcare outcomes for all.

We're seeking a highly motivated healthcare Account Manager. The Account Manager is a client-facing role responsible for managing a defined portfolio of health plan and PBM accounts, ensuring retention, and expanding market share across Clarest’s medication management solutions. This role balances day-to-day operational execution with consultative engagement, helping clients understand performance trends, solve business problems, and identify opportunities for additional value.

The Account Manager is accountable for maintaining strong relationships, conducting performance reviews, monitoring account health, and proactively identifying white-space opportunities within their assigned book of business. Success in this role requires strong communication skills, the ability to influence highly trained pharmacy and healthcare professionals, and the judgment to engage internal clinical resources when needed.

Location: Remote

Salary: The base salary range for this position is $86,000 - $138,000

Compensation will be determined based on factors such as title, licensure, and relevant experience. In addition, the role is eligible for an annual performance-based bonus

FLSA Status: Exempt

Reports To: VP, Account Management and Implementations

Travel Requirement: Up to 20%

What We Offer:

· Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)

· Paid Time Off

· Free Virtual Care & Telemedicine – healthcare at your fingertips, anytime, anywhere

· 401k with company match – invest in your future with us

· Referral Bonuses – help us grow and get rewarded

· Life Insurance, Pet Insurance, and more!

· Meaningful Work – make a real difference in the lives of others every day

· A Growing Company – exciting opportunities ahead as we expand

Key Responsibilities:

·Account Management: Manages a defined portfolio of clients, ensuring timely and consistent communication, service delivery, and day-to-day relationship health

·Client Engagement: Maintains steady, structured communication with operational and clinical contacts within the client organization

·Account Planning: Executes account plans that support retention and service consistency; maintains awareness of client needs and priorities

·Business Review Preparation: Prepares materials and contributes to quarterly/annual business reviews by summarizing data and performance updates

·Identifying Opportunities: Identifies whitespace or service opportunities within assigned accounts to support growth

·Issue Management: Resolves routine client issues and coordinates internally on more complex concerns, escalating significant risks when necessary

·Internal Coordination: Works closely with Operations, Clinical, Technical and Product teams to support accurate and timely service delivery

·Account Health Monitoring: Tracks utilization, service adoption, and client feedback; flags issues early and addresses routine concerns

·Professional Growth: Builds consultative skills, product knowledge, and understanding of healthcare and pharmacy market changes and workflows

·Client Visits: Participates in onsite meetings and business reviews to support relationship development

·Other duties as required

Qualifications:

· Bachelor’s degree or equivalent work experience required

· Valid driver’s license and ability to meet the company's insurance carrier requirements

· Pharmacy degree (PharmD) preferred

· 3–5 years in account management or client-facing roles within healthcare, pharmacy services, managed care, or other healthcare-related service organizations

· Healthcare experience required, ideally supporting health plans, PBMs, or clinical stakeholders

· Experience managing a book of business with responsibility for retention, relationship health, and revenue stability

· Experience with Medicare quality and performance programs (e.g., CMS Star Ratings, HEDIS, CAHPS) and other clinical quality frameworks preferred

· Track record of influencing sophisticated, highly educated stakeholders (e.g., pharmacists, clinical leaders, managed care teams)

· Exposure to consultative or solutions-based selling, with demonstrated ability to identify needs and position value

· Experience planning and leading client onboarding, business reviews, and renewal conversations

· Proven ability to grow wallet share or expand services within existing accounts

· Familiarity with background screening, legal/court systems, or related industries, preferred

· Experience with technology and the ability to quickly adapt to new tools and systems is essential

· Familiarity with Salesforce, Tableau, and advanced Excel (e.g., pivot tables, formulas, and data analysis) is highly preferred

Skills + Abilities:

· Critical Thinking: Ability to analyze client needs, performance data, and issues to determine appropriate actions and escalation paths

· Consultative Communication: Ability to clearly communicate with operational and clinical stakeholders and explain data and program details effectively

· Influence & Relationship Building: Ability to build trust and maintain strong working relationships with client stakeholders

· Commercial Acumen: Ability to understand value drivers and budget considerations in health plan/PBM environments and identify aligned opportunities

· Technical & Analytical Skills: Ability to interpret data, use CRM tools and dashboards, and support business reviews

· Adaptability: Ability to learn quickly, adapt to changing processes, and incorporate feedback

· Collaboration: Ability to work cross-functionally with Operations, Clinical, and Product teams

· Problem Solving: Ability to independently resolve routine issues and appropriately escalate complex challenges

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.