Customer Success & Enrollment Specialist
Location: Remote (PST Hours) Schedule: Full-Time | Mon–Fri, 11:00 AM – 7:00 PM PST
The Mission
At Koru K9, we don’t just "book appointments." We provide a lifeline to dog owners who are often at their wits' end. As our Customer Success & Enrollment Specialist, you are the first point of contact and the voice of our brand. You aren’t just answering phones; you are consulting with clients, demonstrating empathy, and guiding them toward the life-changing results our trainers provide.
The Role
This is a high-volume, high-detail position that requires a unique blend of sales-mindedness and genuine empathy. You will be fully trained in the "Koru K9 Way," eventually becoming an expert on our services, our ethos, and the dog training industry.
Your daily impact includes:
The Front Line: Handling a high volume of inquiries via phone, text, and email with professional polish and speed.
Consultative Sales: Turning inquiries into clients by deeply understanding their needs and explaining how our methodology can solve their dog’s behavioral issues.
Data Integrity: Maintaining meticulous records of every interaction. In our world, the small details make the biggest difference.
Knowledge Mastery: Continuously evolving your understanding of our services to act as a true expert for our clients and office team.
Who You Are
High Accountability: You take total ownership of your desk. You don’t need to be micro-managed; you thrive when given a goal and the autonomy to hit it.
Detail-Obsessed: You find peace in organization. In a high-volume environment, you are the person who never lets a lead or a detail slip through the cracks.
Resilient & Professional: You can navigate stressful, fast-paced days with a calm, positive demeanor. You understand that "hard work" isn't just a buzzword here—it’s how we achieve our success stories.
A Natural Communicator: You can build instant rapport over the phone. You know how to be firm yet empathetic when discussing our policies and philosophy.
A Team Player: You show up for your colleagues. You understand that our office team is a "pack," and we only win when we work together.
Qualifications
Experience: While this is an entry-level role, a background in the dog industry, high-end customer service, or sales is a significant plus. Knowledge of HubSpot is a plus.
The Vibe: You must have a "can-do" attitude and a genuine desire to help people and their dogs.
Tech Savvy: Ability to quickly learn and multitask across various communication and CRM platforms.
Why Koru K9?
We are a small company doing big things. When you work here, you aren’t just a number in a database; you are a vital part of a close-knit, dedicated team.
Meaningful Work: Every call you take and every client you enroll directly contributes to a better life for a dog and their owner.
Expert Training: We invest heavily in training our team. You will walk away with an elite level of knowledge about dog behavior and high-level client management.
A Supportive Pack: We value honesty, accountability, and mutual respect. It is a rewarding, fast-paced environment where your hard work is seen and appreciated every single day.
Company Description
Your canine companion is worth it and your peace of mind depends on it. That’s why at Koru K9, we offer the industry’s best trainers to bring out the best in your dog. Our programs are tailored to the individual dog and all behavioral issues. Any dog. Any breed. Any problem. From preventing to fixing, our balanced training approach and comprehensive program options will transform your pet and transform your life with a canine companion that is the perfect addition to your pack.
Koru K9 offers private in-home dog training, as well as board and train programs for behavior modification and rehabilitation in real-world settings. All trainers are hand-selected by owners Ray & Bridget Murphy to provide industry-leading expertise in the following 13 states:
-San Francisco Bay Area, California
-Seattle, Washington
-Denver / Boulder, Colorado
-Dallas-Fort Worth Metroplex, Texas
-Portland, Oregon
-Orlando, Florida
-Scottsdale, Arizona
-Charleston, South Carolina
Whether we’re your first choice or a last resort, the Koru K9 method will help you build a relaxed, trusting relationship with your pet. If you are ready for Koru K9 to transform your pet and transform your life with an unmatched training experience that delivers real results, we are ready to help. Because your dog is our mission.