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Remote Dispatcher Jobs in Roy, UT (NOW HIRING)

PacifiCorp

SCADA Engineer

Salt Lake City, UT · On-site +1

Work with dispatch systems support to ensure the remote data requirements are incorporated into the PacifiCorp Monarch EMS/SCADA system. * Assist in design, development, modification, and evaluate ...

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Remote Dispatcher information

See Roy, UT salary details

$10

$21

$32

How much do remote dispatcher jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote dispatcher in Roy, UT is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.69 per hour, depending on experience, location, and employer.

What is a remote dispatcher?

Remote dispatchers are professionals who coordinate and manage the scheduling and routing of services, vehicles, or personnel from a remote location, often using specialized software and communication tools. Their responsibilities typically include monitoring operations, handling incoming requests, and ensuring efficient and timely responses. Remote dispatchers are essential in industries like transportation, emergency services, and logistics, as they help maintain smooth operations without being physically present at the dispatch center.

What does a remote dispatcher do?

As a remote dispatcher, your responsibilities depend on the industry in which you work. Many remote dispatchers work in either trucking or emergency services, but some dispatchers also work for manufacturing operations, air transport, and customer service. In trucking and emergency dispatch, your duties are typically to direct drivers to particular locations, for example directing an ambulance or fire engine to an emergency. Some dispatchers, such as those in customer service are responsible for routing calls to other operators who can answer specific customer questions.

What are the key skills and qualifications needed to thrive as a remote dispatcher?

To excel as a Remote Dispatcher, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and communication skills help you manage high-pressure situations and coordinate effectively with teams. These abilities are crucial for ensuring efficient operations, timely responses, and high customer satisfaction in remote dispatch environments.

What are some common challenges faced by remote dispatchers, and how can they be effectively managed?

Remote dispatchers often face challenges such as coordinating communication across multiple time zones, managing high volumes of requests, and ensuring accurate information transfer between clients and field staff. To effectively manage these challenges, strong organizational skills, proficiency with dispatch software, and clear, concise communication are essential. Building routines, setting up efficient digital workflows, and regularly engaging with team members virtually can also help maintain productivity and reduce errors while working remotely.

What is the difference between Remote Dispatcher vs Customer Service Representative?

AspectRemote DispatcherCustomer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsCommunication skills, sometimes certifications in customer service
Work EnvironmentHome office, often with specialized dispatch softwareHome office or call center, using CRM and communication tools
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, tech support
Job FocusCoordinating and dispatching vehicles or servicesAssisting customers, resolving issues, providing information

Remote Dispatchers primarily coordinate logistics and dispatch services within transportation or emergency sectors, requiring specific industry knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles often work remotely and require strong computer skills, their core responsibilities and industry applications differ significantly.

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Remote Dispatcher jobs near you
Infographic showing various Remote Dispatcher job openings in Roy, UT as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

BAS Service Operations Manager

Kelso Industries

Ogden, UT • Remote

Full-time

Posted 3 days ago

New

Job description

Direct Reports: 9-20 (Remote Ops, Service Coordination, Field Technicians, Support Roles)

Role Overview

The National BAS Service Operations Manager is a senior operational leadership role responsible for the end-to-end execution, performance, and growth of BAS service operations across KBS and the Kelso Industries portfolio.

This role owns:

  • National BAS service delivery execution
  • Service revenue growth and profitability
  • Remote operations and managed services
  • Field service team performance
  • Customer experience and retention

The position serves as the central operational leader coordinating across:

  • KBS Branches
  • KBS Customer Service Center (CSC)
  • National Programming Team
  • Sales & Estimating
  • MSI Team
  • National BAS Project Management

This role ensures a scalable, high-performance service organization capable of supporting multi-site enterprise clients and national service agreements.

Key Responsibilities

  1. National Service Operations Leadership
  • Lead and manage 9-20 direct reports, including:
    • Remote Operations / Monitoring Team
    • BAS Service Coordinators / Dispatch
    • BAS Field Technicians (direct or matrixed)
  • Oversee daily BAS service operations across:
    • KBS branches
    • National BAS Travel Teams
  • Establish operational structure, roles, and accountability
  • Drive standardization of national BAS service delivery
  1. Service Revenue & Financial Performance
  • Own and drive:
    • T&M service revenue
    • Quoted service work
    • PMA / Remote PMA contracts
    • Small projects and service-based upgrades
  • Partner with Sales and Estimating to:
    • Identify service opportunities
    • Convert service calls into revenue-generating work
  • Support and contribute to:
    • Forecasting (weekly, monthly, annual)
    • Revenue planning and backlog management
  • Ensure margin performance and cost control
  1. Remote Operations & Managed Services
  • Lead the KBS Remote Operations & Monitoring Center (ROC / Kelso Connected):
    • 24/7 operations oversight
    • Alarm management and triage
    • Remote diagnostics and resolution
  • Drive growth of:
    • Managed BAS services
    • Remote PMA offerings
    • Analytics / FDD-based service models
  • Ensure integration between:
    • Remote operations
    • Field technicians
    • National programming resources
  1. Service Execution & Work Management
  • Oversee all BAS service work including:
    • Service requests and dispatch
    • Preventative maintenance (PMA)
    • Repairs and troubleshooting
    • Quoted service jobs
    • Small-to-mid size BAS projects
  • Ensure:
    • Timely scheduling and execution
    • Proper documentation and closeout
    • Clean handoff to billing
  1. Billing, Revenue Recognition & Back Office Alignment
  • Oversee service billing processes, ensuring:
    • Accuracy and timeliness
    • Alignment with contract terms and SOV structures
  • Coordinate with: KBS CSC and Accounting / Finance
  • Ensure:
    • T&M
    • PMA
    • Project/service hybrid work
    • Jobs are billing-ready within target timelines
    • Proper tracking of:
  1. Cross-Functional Leadership
  • Work closely with:
    • KBS Branch Leadership
    • CSC (Customer Service Center)
    • National Programming Team
    • Sales & Estimating
    • MSI Team
    • National BAS Project Management
    • Kelso Portfolio Operating Companies
  • Drive:
    • Resource planning and allocation
    • Technical support alignment
    • Project-to-service and service-to-project transitions
  1. Customer Experience & Account Support
  • Own service-level customer experience across national accounts
  • Act as escalation point for:
    • Service delays
    • Technical challenges
    • Multi-site coordination issues
  • Support:
    • Client onboarding
    • National account service strategies
    • Long-term client retention
  1. Client & Site Onboarding
  • Lead onboarding of:
    • New BAS service clients
    • New facilities and portfolios
  • Ensure:
    • System integration into remote monitoring platforms
    • Proper documentation and asset tracking
    • Service workflows established
  1. Workforce Management & Development
  • Recruit, onboard, and develop:
    • BAS service technicians
    • Remote operators
    • Service coordinators
  • Establish:
    • Training plans
    • Performance metrics
    • Career development pathways
  • Drive a culture of accountability, safety, and  Customer focus
  1. Inventory, Tools & Fleet Oversight
  • Oversee:
    • Service inventory and materials
    • Tooling and test equipment
    • Service vehicles (as applicable)
  • Ensure readiness for:
    • Rapid deployment
    • National service consistency
  1. Process, SOP & Continuous Improvement
  • Enforce and improve:
    • National BAS SOPs
    • Service workflows (ServiceTitan, Sales Force etc.)
  • Identify:
    • Bottlenecks
    • Inefficiencies
    • Automation opportunities
  • Drive continuous improvement initiatives

What Success Looks Like

  • Scalable national BAS service organization
  • Strong recurring revenue growth (PMA + Remote Services)
  • Seamless integration of: Remote operations, Field service, Programming
  • High customer retention and satisfaction
  • Efficient billing revenue conversion cycle
  • Fully aligned national team supporting Kelso portfolio growth

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