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Remote Dispatch Manager Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... and Dispatch Direct software tools. * Initiate escalation as appropriate to ensure management ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... and Dispatch Direct software tools. * Initiate escalation as appropriate to ensure management ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... and Dispatch Direct software tools. * Initiate escalation as appropriate to ensure management ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... and Dispatch Direct software tools. * Initiate escalation as appropriate to ensure management ...

Motorola

$62.25 - $81.75/hr

... Dispatch (CAD) and Records Management Systems (RMS). * Configure automated dispatch triggers that ... Remote & Onsite support * Provide expert onsite support (50-75% travel required) for deployment ...

2020 Companies

Scheduling Lead

Southlake, TX · Remote

Ability to work independently and manage responsibilities in a remote environment * Comfort using ... Previous experience in scheduling, dispatch, workforce coordination, or administrative support

ForeFlight

Sr. Solutions Engineer Brazil

Austin, TX · On-site +1

$54.75 - $70.50/hr

... Dispatch and Flight Deck solutions. The ideal candidate should possess a strong technical ... This role will be remote from São PauloBrazil, must have right to work in Brazil. In this role ...

CEI

Technical Project Coordinator I

Plano, TX · Remote

$27/hr

Conduct pre-dispatch reviews with field technicians to confirm schedules, scope, materials, access ... Track project status and maintain accurate updates in project management systems. * Validate ...

Roofstock

Construction Specialist

Dallas, TX · Remote

$68K - $80K/yr

The team specializes in remote property management by leveraging a broad national vendor network ... Collaborate closely with Field Dispatchers, Regional Service Managers, Property Managers, Asset ...

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Remote Dispatch Manager information

What is a remote dispatch manager?

A Remote Dispatch Manager is responsible for overseeing and coordinating the scheduling and routing of personnel, vehicles, or shipments from a remote location. They use various communication and software tools to monitor operations, assign tasks, and ensure timely deliveries or service calls. This role is common in industries like transportation, logistics, emergency services, and field service operations. Remote Dispatch Managers often work from home or a centralized office and must be adept at multitasking, problem-solving, and using dispatch management technology.

How does a remote dispatch manager maintain effective communication and coordination with dispersed teams?

A Remote Dispatch Manager relies heavily on digital communication tools, such as scheduling software, instant messaging, and video conferencing, to coordinate with field staff and support teams. Regular check-ins, clear protocols, and real-time tracking systems help ensure everyone stays informed and responsive to changes. Building trust and fostering a collaborative environment, despite physical distance, is key to overcoming the challenges of remote management. Successful managers also prioritize prompt issue resolution and encourage open communication to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote dispatch manager, and why are they important?

To thrive as a Remote Dispatch Manager, you need strong organizational skills, experience in logistics or fleet management, and typically a background in business administration or a related field. Familiarity with dispatch software systems, GPS tracking tools, and communication platforms is crucial for coordinating teams and resources. Excellent problem-solving, multitasking, and leadership abilities help you effectively manage remote teams and maintain service quality. These skills and qualifications are vital for ensuring smooth operations, timely deliveries, and high customer satisfaction in a remote work environment.

What is the difference between Remote Dispatch Manager vs Dispatch Coordinator?

AspectRemote Dispatch ManagerDispatch Coordinator
CredentialsExperience in logistics, dispatch software proficiencySimilar logistics experience, often with less managerial focus
Work EnvironmentRemote or office-based, overseeing dispatch operationsOffice or remote, coordinating daily dispatch activities
Employer & IndustryTransportation, logistics, delivery servicesTransportation, courier, freight companies
Search & Comparison IntentUnderstanding managerial dispatch rolesOperational coordination tasks

The Remote Dispatch Manager typically oversees dispatch operations, manages teams, and handles strategic planning, often working remotely. In contrast, a Dispatch Coordinator focuses on daily scheduling and coordination tasks, usually with less managerial responsibility. Both roles are vital in logistics and transportation industries, but the Dispatch Manager has a broader scope and leadership duties.

What cities in Texas are hiring for Remote Dispatch Manager jobs?

Cities in Texas with the most Remote Dispatch Manager job openings:

Remote Dispatch Manager jobs near you
Infographic showing various Remote Dispatch Manager job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

50th of 242 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [Enter Location]

Hours:

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Associate's Degree in a computer related field, Bachelor's preferred

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, abiility to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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