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Remote Dispatch Manager Jobs in Oregon (NOW HIRING)

MNCP Staffing

Operations Manager

OR · Remote

Remote Candidate Requirement This is a fully remote position. Remote applicants will only be ... Manage daily workflow distribution and staffing levels to ensure consistent SLA and turnaround time ...

Foundever

Remote Customer Service Representative

$16/hr

Remote Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location: Remote Job Overview As a Customer Service ...

Project Sapiens

Renewal Operations Manager

OR · Remote

Remote - North America Position Summary: Sapiens is building a dedicated renewal function - and you will help the team build it. You will own a defined segment of the NA renewal book, managing the ...

Sapiens

Renewal Operations Manager

OR · On-site +1

Remote - North America Position Summary: Sapiens is building a dedicated renewal function - and you will help the team build it. You will own a defined segment of the NA renewal book, managing the ...

SOLV Energy

Director of Energy Storage, O&M

OR · On-site +1

This role can be fully remote or hybrid, with regular in-office presence in San Diego, CA, or ... This reflects management's assignment of essential functions; it does not prescribe or restrict the ...

Exol

Senior Transportation Analyst

OR · Remote

... dispatch, brokerage/control tower operations, or customer service exception management. Our ... Remote About Exol Exol provides flexible and scalable outsourced warehouse services to meet the ...

Kinaxis Inc.

Application Solution Architect

$63 - $83/hr

... the people who manage them. Our powerful, AI infused platform provides full transparency and ... Location This is a remote position. You can work from home and be located anywhere in the US About ...

Exol

Start-Up Operations Manager, B2B Launch

OR · Remote

The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. #LI-JH4 #LI-Remote About Exol Exol provides flexible and scalable outsourced ...

Exol

Transportation Manager

OR · Remote

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. #LI-JH4 #LI-Remote About Exol Exol provides flexible and scalable ...

Web Hosting Northwest

$16 - $21.75/hr

This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as ...

Teleperformance

Customer Service Representative - Remote

$16 - $21.75/hr

Overview As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite ...

Teleperformance

Remote Customer Service Representative

$16 - $21.75/hr

Overview As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite ...

Teleperformance

Remote --- Customer Service Representative

$16 - $21.75/hr

Overview As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite ...

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Remote Dispatch Manager information

How does a Remote Dispatch Manager maintain effective communication and coordination with dispersed teams?

A Remote Dispatch Manager relies heavily on digital communication tools, such as scheduling software, instant messaging, and video conferencing, to coordinate with field staff and support teams. Regular check-ins, clear protocols, and real-time tracking systems help ensure everyone stays informed and responsive to changes. Building trust and fostering a collaborative environment, despite physical distance, is key to overcoming the challenges of remote management. Successful managers also prioritize prompt issue resolution and encourage open communication to keep operations running smoothly.

What is the difference between Remote Dispatch Manager vs Dispatch Coordinator?

AspectRemote Dispatch ManagerDispatch Coordinator
CredentialsExperience in logistics, dispatch software proficiencySimilar logistics experience, often with less managerial focus
Work EnvironmentRemote or office-based, overseeing dispatch operationsOffice or remote, coordinating daily dispatch activities
Employer & IndustryTransportation, logistics, delivery servicesTransportation, courier, freight companies
Search & Comparison IntentUnderstanding managerial dispatch rolesOperational coordination tasks

The Remote Dispatch Manager typically oversees dispatch operations, manages teams, and handles strategic planning, often working remotely. In contrast, a Dispatch Coordinator focuses on daily scheduling and coordination tasks, usually with less managerial responsibility. Both roles are vital in logistics and transportation industries, but the Dispatch Manager has a broader scope and leadership duties.

What is a Remote Dispatch Manager?

A Remote Dispatch Manager is responsible for overseeing and coordinating the scheduling and routing of personnel, vehicles, or shipments from a remote location. They use various communication and software tools to monitor operations, assign tasks, and ensure timely deliveries or service calls. This role is common in industries like transportation, logistics, emergency services, and field service operations. Remote Dispatch Managers often work from home or a centralized office and must be adept at multitasking, problem-solving, and using dispatch management technology.

What are the key skills and qualifications needed to thrive as a Remote Dispatch Manager, and why are they important?

To thrive as a Remote Dispatch Manager, you need strong organizational skills, experience in logistics or fleet management, and typically a background in business administration or a related field. Familiarity with dispatch software systems, GPS tracking tools, and communication platforms is crucial for coordinating teams and resources. Excellent problem-solving, multitasking, and leadership abilities help you effectively manage remote teams and maintain service quality. These skills and qualifications are vital for ensuring smooth operations, timely deliveries, and high customer satisfaction in a remote work environment.
Remote Dispatch Manager jobs near you

Operations Manager

MNCP Staffing

OR • Remote

Full-time

Posted 12 days ago

Job description

My Next Career Path Staffing – With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets.

Remote Candidate Requirement
This is a fully remote position. Remote applicants will only be considered if they have a minimum of 5 years of direct operations leadership experience within an employment background screening company

Position Summary
The Operations Manager is responsible for overseeing day-to-day screening operations, managing service delivery, developing and enforcing standard operating procedures, improving operational efficiency, supporting financial management, and leading a high-performing team. The successful candidate will be comfortable wearing multiple hats while maintaining strong attention to detail, accountability, urgency, and professionalism.

Essential Duties & Responsibilities
  1. Recruit, hire, onboard, and develop a high-performing team of screening specialists, verifications staff, and operational support personnel.
  2. Set clear performance expectations; conduct regular one-on-one meetings, coaching sessions, and performance reviews.
  3. Manage daily workflow distribution and staffing levels to ensure consistent SLA and turnaround time compliance.
  4. Build and execute training programs to upskill staff across FCRA compliance, quality standards, and platform proficiency.
  5. Foster a team culture defined by accountability, urgency, professionalism, and continuous improvement.
  6. Lead end-to-end onboarding for new clients, including package configuration, system setup, compliance review, and go-live support.
  7. Partner with sales leadership to ensure seamless hand-offs from contract execution to active screening delivery.
  8. Manage escalated client issues with urgency and professionalism; serve as the operational point of contact for service delivery concerns.
  9. Conduct client business reviews to communicate performance, identify service gaps, and strengthen relationships.
  10. Develop and maintain client-facing SOPs, onboarding guides, and service configuration documentation.
  11. Maintain a thorough understanding of each client's unique screening program, industry regulations, and custom workflow requirements.
  12. Manage relationships with court runners, criminal data providers, drug testing labs, occupational health networks, and third-party fulfillment partners.
  13. Evaluate and hold vendors accountable for turnaround time, accuracy, geographic coverage, and cost; lead contract negotiations and renewals.
  14. Identify, vet, and onboard new vendor and data source partners to expand service coverage or fill gaps.
  15. Track court closures, data source changes, and repository disruptions; proactively communicate impacts to clients and leadership.
  16. Implement corrective action plans for underperforming vendors and escalate critical issues to leadership.
  17. Identify opportunities to leverage AI tools, RPA, and workflow automation to eliminate manual tasks, reduce errors, and increase throughput.
  18. Design, document, implement, and continuously improve Standard Operating Procedures (SOPs) and workflow governance across all operational functions.
  19. Lead structured process improvement initiatives to optimize service delivery, reduce turnaround time, and improve quality.
  20. Collaborate with technology partners to drive platform enhancements, system integrations, and automation roadmap priorities.
  21. Review and scale operational systems and tools to support continued business growth.
  22. Establish, monitor, and report on KPIs including order volume, turnaround time, quality/error rates, and client satisfaction metrics.
  23. Build and maintain operational dashboards that provide real-time visibility into team and business performance.
  24. Collaborate with management on operational planning, budgeting, forecasting, staffing decisions, and growth initiatives.
  25. Manage operational costs and identify opportunities to improve margin, reduce waste, and increase profitability.
  26. Ensure all operational processes comply with the Fair Credit Reporting Act (FCRA), applicable state screening laws, EEOC guidelines, and ban-the-box regulations.
  27. Manage adverse action workflows, dispute procedures, and candidate data privacy requirements in accordance with applicable federal and state law.
  28. Support PBSA accreditation readiness and stay current on evolving federal, state, and local background screening regulations.
  29. Conduct internal quality audits to identify compliance gaps and implement corrective measures proactively.
Requirements / Qualifications
  1. Minimum 5 years of operations leadership experience within an employment background screening company.
  2. Hands-on knowledge of criminal searches, employment and education verifications, drug testing coordination, and end-to-end screening workflows.
  3. Working knowledge of FCRA compliance, adverse action processes, dispute handling, and background screening industry best practices.
  4. Familiarity with PBSA (formerly NAPBS) standards and accreditation requirements.
  5. Proven people leadership and performance management experience, including hiring, coaching, accountability, and team development.
  6. Experience creating, documenting, and implementing SOPs, quality controls, and operational frameworks in a service-delivery environment.
  7. Demonstrated ability to analyze workflows, identify inefficiencies, and implement lasting, scalable process improvements.
  8. Track record of scaling operational teams and systems during periods of rapid business growth.
  9. Project management experience with the ability to manage multiple competing priorities in a fast-paced environment.
  10. Hands-on experience with AI tools, RPA platforms, or workflow automation to drive measurable efficiency gains.
  11. Experience with CRM, ATS, case management systems, or screening platforms (e.g., Checkr, Sterling, HireRight, Accurate Background, or similar).
  12. Strong analytical and data skills with the ability to build reports, interpret operational metrics, and translate insights into business decisions.
  13. Proficiency with productivity and collaboration tools including Google Workspace, Microsoft 365, and project management platforms.
  14. Experience managing operational budgets, forecasting, and business performance reporting.
  15. Excellent written and verbal communication skills with the ability to present to clients and executive leadership.
  16. Ability to operate effectively and independently in a fast-paced, remote environment.
  17. Strong organizational skills with exceptional attention to detail and a bias toward urgency and follow-through.
  18. PBSA certification or FCRA Basic/Advanced Certification.
  19. Lean or Six Sigma Green Belt certification.
  20. Experience leading structured continuous improvement projects.
  21. Experience with drug testing collection networks, MRO services, and DOT-regulated testing programs.
  22. Familiarity with occupational health screening services and third-party administrator (TPA) relationships.
  23. Experience with Salesforce, HubSpot, Zendesk, or similar CRM/ticketing platforms
  24. Experience partnering with Sales and Client Success teams to support growth and client retention.