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Meet the Team

We're the Global Technical Sales Role Mastery team - and our mission is direct: equip Cisco's global Solution Engineers to architect winning solutions across multiple architectures and drive measurable customer outcomes.

We believe the future of enablement is human expertise amplified by AI. We use generative AI, adaptive learning platforms, intelligent simulations, and AI-driven analytics to pinpoint performance gaps, design high-impact learning, and prove business results. AI is our force multiplier - not a replacement for the judgment and expertise this work demands.

We move fast, prototype often, challenge each other's thinking, and iterate based on evidence. If you're driven by solving hard problems alongside sharp, evidence-focused peers reshaping how technical sellers learn, this is your kind of team.

About the Role

This IC role sits at the intersection of learning, technology, and business impact - built for someone who wants to lead from the front.

We're hiring a seasoned learning experience designer with strong performance consulting expertise and real command of AI-augmented design. You'll drive the creation of experiential learning journeys that sharpen our Solution Engineers' ability to win with customers and partners across complex, multi-architecture environments.

You'll deploy AI as a co-creator and personalization engine - using generative AI, intelligent tutoring, AI-driven simulations, and adaptive platforms to design experiences that are measurably more effective and scalable. You'll also advise senior leaders and coach peers across experiential learning, AI-augmented design, and data-driven practice.

Our hybrid environment moves fast and rewards decisive action.

Your Impact

Performance Consulting & Business Strategy: Partner with senior stakeholders to diagnose performance gaps using data, diagnostics, and AI-powered analytics. Recommend the right solution - learning, process, tooling, or job aids - and tie it to clear business outcomes.

AI-Augmented Learning Design: Lead the design of evidence-based learning grounded in adult learning and cognitive science. Apply AI across the design lifecycle - ideation, content, scenarios, media, accessibility - while ensuring quality and accuracy. Build AI-enabled modalities including role-play partners, adaptive simulations, coaching bots, personalized pathways, and real-time feedback engines.

Prototyping, Measurement & Delivery: Rapidly prototype and iterate using AI tools to compress design cycles. Define success metrics, interpret outcomes with AI-assisted analytics, and deliver clear insights to executive audiences. Manage complex, multi-stream projects using Agile principles.

Influence & Cross-Functional Leadership: Lead cross-functional initiatives, coach peers, and adapt communication to audiences with varied expertise. Build strong working relationships across the TSRM team, SMEs, and stakeholders.

Minimum Qualifications:

• BA/BS required; advanced degree in Instructional Design, Learning Sciences, Cognitive Science, Educational Technology, or related field preferred.
• 10+ years designing measurable, experiential learning for technical sellers or Solution Engineers in corporate environments.
• 3+ years integrating AI (generative AI, adaptive platforms, AI-driven simulations, intelligent tutoring, conversational AI) into learning experiences.
• Working knowledge of AI components (agents, LLMs, graphs, generative systems) to partner effectively with AI Engineers.
• Track record of selecting evidence-based strategies that delivered measurable business results.
• Experience as a performance consultant partnering with senior stakeholders.
• Proven team performance that strengthened business outcomes.

Preferred Qualifications:

• 7+ years building task-based learning experiences for technical sales or Solution Engineering roles.
• Advanced application of cognitive science, design thinking, and experiential learning.
• Hands-on fluency with AI tools such as ChatGPT, Claude, Gemini, Copilot, Synthesia, HeyGen, ElevenLabs, and AI-enabled authoring tools.
• Proficiency in Articulate 360, Adobe Creative Cloud, and Camtasia; AR/VR experience strongly preferred.
• Experience with an LMS and SCORM/xAPI tools; familiarity with LXPs and adaptive learning systems a plus.
• Strong storyboarding and visual design skills.
• Excellent writing and communication, including scriptwriting for AI-narrated and human-delivered content.
• Strong performance consulting, presentation, and executive communication skills.
• Project management agility in fast-changing environments.
• Self-directed in a hybrid/remote setting.
• Commitment to responsible AI use - data privacy, bias mitigation, accuracy, and transparency.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

We are an equal opportunity employer and value diversity our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

@Cisco #CiscoJobs #WAreCisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.