Director of Operations
Location: Remote
The Role
SMCC is growing fast, and its leader needs to spend more time doing what grows the business — selling and bringing in new members and partners. This role exists to make that possible: you own the day-to-day operations across five chambers so leadership is freed up to sell. It's an ops-first seat by a wide margin — you build the systems, lead the team, and keep the organization running clean. But you also keep a line of sight on sales and the big picture: spotting opportunities to grow revenue and building the operational capacity to support them. Ops is the job; the commercial awareness is what makes you a partner rather than an administrator.
What You'll Own
- Day-to-day operations across the organization — the systems, standards, and people that keep five chambers running as one business — so leadership is freed to focus on sales and new business.
- A commercial eye on the big picture: keep a line of sight on sales and revenue, surface new-revenue opportunities, and build the operational capacity to support them. (This role enables and scales revenue — it doesn't carry the sales quota.)
- Cross-functional initiatives end to end — new chamber launches, sponsorship programs, community-giving campaigns — from strategy through results.
- Continuous improvement in our proprietary, highly customizable CRM: you spot inefficiencies and ways to leverage tools, and an in-house team builds those changes into the system fast. (We also use platforms like Wix and Eventbrite in the stack.)
- Team and vendor leadership — hiring, directing, and holding coordinators and partners to a standard.
- Goal and performance tracking org-wide; you flag what's at risk before it becomes a fire.
- Senior member, sponsor, and community-partner relationships as a trusted face of the Chamber.
What You Bring
- 5+ years in operations or general-management leadership in a fast-moving, growth-stage environment.
- An ops-first mindset with real commercial awareness — you understand how operations drives revenue, even though you're not the one selling.
- A record of building systems (and teams) that scale; you see inefficiencies and fix them for good.
- Comfortable in a customizable CRM/tech environment — you think in systems and know what to ask an internal dev team to build.
- Strong business judgment, discretion, and the ability to see the whole board.
- Self-directed and highly effective working remotely.
- Excellent communication and a genuine relationship-first instinct.
Nice to Have
- Chamber, association, agency, or founder-led growth-company leadership experience.
- Exposure to sales/revenue operations or supporting a sales-driven leader.
- Experience shaping requirements for a custom CRM or internal tools/dev team.
- A local Southeast Michigan network.