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Remote Direct Support Professional Jobs in Montana

ForgeFit

Remote Inside Sales Representative

Billings, MT · On-site +1

We're looking to hire driven, energetic sales professionals to help us expand our reach and impact ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Liveops

Remote Customer Service Agent

Great Falls, MT · Remote

$15 - $20.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Patience, professionalism, and strong problem-solving skills. Compensation * Submit invoices and ...

Liveops

Remote Customer Service Agent

Bozeman, MT · Remote

$15.75 - $21.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Patience, professionalism, and strong problem-solving skills. Compensation * Submit invoices and ...

Liveops

Remote Customer Service Agent

Missoula, MT · Remote

$15.25 - $20.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Patience, professionalism, and strong problem-solving skills. Compensation * Submit invoices and ...

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Remote Direct Support Professional jobs near you

Remote Support Representative

Missoula, MT • Remote

Viajemos Solas pero en Grupo
11 - 50 employees
Learn more about Viajemos Solas pero en Grupoexternal

$16.75 - $21.50/hr

Part-time

Re-posted 8 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills

Preferred Skills

  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

Apply