Remote Digital Nomad Customer Service Jobs in Rio Rico, AZ

Lavendo partners with startups and high‑growth companies to help them hire top‑tier sales, GTM, and technical talent. This role is with one of our clients; we’ll share full details about the company and interview process as we get to know you and confirm mutual fit.

Our client builds a leading application security platform trusted by companies like Snowflake, Plaid, Figma, Lyft, and Dropbox to catch and fix code vulnerabilities without slowing down development. The company has grown to roughly 175 employees since its 2017 founding and has raised $100M in Series D funding from top-tier investors including Sequoia Capital, Felicis Ventures, and Lightspeed Venture Partners. They have built a strong reputation for combining deep engineering credibility with product that developers genuinely enjoy using.

Our client is on a mission to make it expensive to exploit software. As the team behind one of the most widely used static analysis engines, they've built a platform that delivers fast, customizable code, dependency, and secrets scanning so security and engineering teams can catch issues early and fix them faster.

This Senior Solutions Engineer role sits at the technical heart of the sales cycle for the Digital Native/Mid-Market segment, serving as the go-to engineering voice for prospects with modern CI/CD-driven development practices. You'll partner closely with Account Executives on deals averaging around $140K ACV with 6-12 month sales cycles and help scale a growing Solutions Engineering team through better process, enablement, and best practices.

• Become an expert on the platform and its integration into customer CI/CD pipelines, developer workflows, and AppSec programs

• Run technical discovery, diagnose customer issues, and advise on solution design throughout the sales cycle

• Own Proof-of-Value engagements end-to-end, from defining success criteria to configuring environments and delivering technical wins

• Write or adapt custom detection rules to identify vulnerabilities and demonstrate product mastery

• Explain technical differentiation clearly to security engineers, DevOps teams, and executive stakeholders

• Improve demo setups, automation, and educational content to reduce friction for customers

• Partner with Account Executives on enterprise deals

• Contribute to scaling a high-performing Solutions Engineering team through shared best practices

• 3-5 years of pre-sales/solutions engineering experience within enterprise SaaS, ideally in AppSec, DevOps, CI/CD, or adjacent developer tooling

• Strong engineering background (CS degree or equivalent hands-on engineering experience)

• Hands-on familiarity with CI/CD platforms such as GitHub Actions, GitLab, CircleCI, Jenkins, and Buildkite, with real integration experience

• Ability to write or adapt rules/scripts to demonstrate detection capabilities

• Excellent communication skills that translate across security engineers, DevOps staff, and technical executives

• Bonus: full enterprise sales cycle experience with C-level/VP stakeholders

• Bonus: familiarity with cloud platforms and container/Kubernetes environments

• You lead with engineering — you earn a security engineer's trust before you pitch

• You write the rules — no detection logic yet - you build it live

• You speak both languages — sharp with engineers, sharp with VPs

• You stay high-rigor — credibility over volume

• You're mission-driven — making exploits expensive is why you show up

• Competitive compensation: base $147K-$175K, OTE $210K-$250K on a 70/30 split, competitive equity

• Comprehensive benefits: 90% of medical, 100% of vision and dental for employees and dependents, 401k, learning stipends, and unlimited PTO

• Fully remote (US) with a travel expectation, capped at roughly 20% for customer meetings, events, and conferences

• Join a category-defining AppSec product trusted by engineering-forward companies like Snowflake and Dropbox, backed by top-tier venture investors

• Be part of a high-caliber, low-ego Solutions Engineering team with strong technical leadership

1. HR-screen

2. Recruiter Interview

3. Hiring Manager Interview

4. Technical Demonstration

5. Virtual Onsite

6. Final Interview

7. Offer

We are proud to be an equal opportunity workplace and consider all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran or military status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

Compensation Range: $210K - $250K