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Remote Desktop Jobs in Bountiful, UT (NOW HIRING)

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IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users * Install, maintain, troubleshoot and upgrade desktop/laptop hardware ...

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How much do remote desktop jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote desktop in Bountiful, UT is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.32 per hour, depending on experience, location, and employer.

What is a Remote Desktop job?

A Remote Desktop job involves providing technical support and troubleshooting for users who access computers or networks remotely. Professionals in this role assist with software installation, network connectivity, security configurations, and system performance issues. They often use remote access tools to diagnose and resolve problems without being physically present. These jobs are common in IT support, helpdesk roles, and system administration. Strong problem-solving skills and knowledge of operating systems and networking are essential for success in this field.

What are the key skills and qualifications needed to thrive in the Remote Desktop position, and why are they important?

To thrive as a Remote Desktop professional, you need a solid understanding of Windows and/or Mac operating systems, remote desktop protocols, networking basics, and troubleshooting skills, commonly supported by a degree in IT or a related certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as Microsoft Remote Desktop Services, TeamViewer, or AnyDesk is frequently required. Strong customer service orientation, clear verbal and written communication, and patience are essential soft skills for this role. Together, these skills ensure efficient remote support, minimized downtime, and positive end-user experiences.

What are some typical daily responsibilities of a Remote Desktop professional?

A Remote Desktop professional’s daily work often involves responding to remote support tickets, diagnosing and troubleshooting technical issues on end-user devices, and configuring or updating software remotely. You might assist users with connectivity problems, resolve software installation or update issues, and help maintain system security protocols. Collaboration with other IT team members, escalating complex issues, and documenting solutions are also part of the day-to-day routine. This variety not only keeps the role dynamic but also provides valuable technical exposure and opportunities for skill development.
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What cities near Bountiful, UT are hiring for Remote Desktop jobs? Cities near Bountiful, UT with the most Remote Desktop job openings:
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Operations Center Tier 2 Network Support

Operations Center Tier 2 Network Support

Contour Data Solutions

Magna, UT • Remote

$75K - $95K/yr

Full-time

Posted 29 days ago

Job description

Operations Center Network Support – Tier 2

Location: Remote

Experience: 6+ Years (Network / MSP Experience Required)

Compensation: $75,000 – $95,000 + Benefits

About the Role

Contour Data Solutions is seeking a Tier 2 Network Support Engineer to join our Operations Center team. This role is ideal for a seasoned network professional who thrives in a fast-paced MSP environment and wants to make an immediate impact supporting both internal infrastructure and customer-facing solutions hosted in enterprise-class data centers.

As a Tier 2 engineer, you will be responsible for day-to-day network operations, maintenance, troubleshooting, and change management across a diverse customer base. You will also serve as an escalation point and mentor for Tier 1 engineers.

Key Responsibilities
  • Provide Tier 2 support and escalation for network-related incidents and service requests
  • Perform maintenance, troubleshooting, patching, and replacement of network equipment
  • Monitor alerts and proactively resolve incidents before customers are impacted
  • Accurately document all work and time in the ticketing system in real time
  • Support and collaborate with Tier 1, Tier 3, and engineering teams
  • Develop a strong understanding of client environments and business requirements
  • Communicate clearly and professionally with customers regarding incidents, changes, and outages
  • Implement and support network and infrastructure hardware, including:

o Firewalls, switches, wireless access points

    • Servers and workstations
    • UPS systems and related equipment
  • Implement and support remote access technologies (VPN, Remote Desktop, RemoteApp)
  • Work with vendors (ISPs, application providers, copier/printer vendors, etc.) as needed
  • Maintain and improve documentation, system reviews, and technical recommendations
Required Qualifications
  • 4+ years of experience in an MSP or Network Operations environment
  • 5+ years of hands-on experience designing, implementing, maintaining, and troubleshooting complex IP-based networks
  • Strong understanding of:

o Layer 2 / Layer 3 networking concepts

    • Routing and redundancy protocols (OSPF, BGP, EIGRP, HSRP/VRRP, MPLS)
    • Firewall policies, VPNs, IPSEC, and network security best practices
  • Experience with dual-ISP configurations, load balancing, and high availability
  • Proficiency with Cisco networking equipment (routers, switches, firewalls)
  • Understanding of core protocols and services (TCP, UDP, DNS, DHCP, HTTP/S, SMB, NFS)
  • Experience with:

o Cisco AMP (Advanced Malware Protection)

    • Cisco Umbrella (on-prem and cloud)
    • Duo MFA
  • Ability to self-manage, prioritize work, and remain accountable
  • Strong communication skills with the ability to explain technical issues in plain language
  • Customer-focused mindset with a passion for building long-term relationships

Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or related field preferred (or equivalent work experience)

Certifications: Cisco CCNA/CCNP / CCIE (or equivalent experience)

Bonus Skills (Nice to Have)
  • Cisco Meraki experience
  • PFSense experience
  • Zabbix and Grafana experiance
  • N-able RMM experience
  • Wireless network design and support
  • Windows Server administration (Active Directory, DNS, DHCP, GPO)
  • Group Policy experience (software deployment, Windows 10/11 rollouts)
  • Veeam and Zerto Knowledge
  • VMware or XCP-NG virtualization support
  • Microsoft 365 / Exchange / SQL experience
  • Backup and disaster recovery solutions
  • VoIP and Microsoft Teams Phone support
  • Experience with Apple devices (macOS, iOS) in a managed environment
  • Hardware imaging and deployment
  • Networked printer and copier support
  • Microsoft or other industry certifications
Additional Requirements
  • Must pass a background check
  • Ability to lift up to 50 lbs as needed
  • Authorized to work in the United States
  • Reliable transportation for occasional office or client-site visits

Why Contour?

  • Fast-growing MSP with enterprise-grade infrastructure
  • Collaborative, team-first culture
  • Opportunity to influence processes and architecture
  • Exposure to complex, real-world customer environments