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Remote Desktop Support Jobs in Washington, DC (NOW HIRING)

Harris

Remote Care Management - CMA

Washington, DC · Remote

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek ... Provide technical support for COTS products and customized desktop applications, web applications ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Washington, DC

Remote Desktop Support information

See Washington, DC salary details

$11

$30

$51

How much do remote desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop support in Washington, DC is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Washington, DC? The most popular types of Desktop Support jobs in Washington, DC are:
What are popular job titles related to Remote Desktop Support jobs in Washington, DC? For Remote Desktop Support jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Washington, DC look for? The top searched job categories for Remote Desktop Support jobs in Washington, DC are:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Washington, DC as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,596 per year, or $30.6 per hour.

Tier 1 IT Service Desk Representative

Eliassen Group

Washington, DC • Remote

$28 - $32/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Description:

Hybrid in Washington, DC

Our client is seeking a customer-focused Tier 1 IT Service Desk Representative to support the U.S. House of Representatives under the House Technology Alliance Program. The role serves as the first point of contact for end users and provides technical assistance in a fast-paced enterprise Service Desk environment supporting House offices on Capitol Hill and nationwide. The position supports Windows and Mac environments, Office 365, mobile devices, remote access technologies, and a wide range of enterprise applications.

Due to federal security clearance requirements, applicant must be a United States Citizen. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $28.00 to $32.00/hr. w2

Responsibilities:
  • Provide Tier 1 technical support via phone, chat, remote desktop tools, and occasional onsite assistance.
  • Troubleshoot hardware, software, network connectivity, and mobile device issues.
  • Support installation, configuration, and use of supported software and systems.
  • Assist users with Microsoft Office 365, SharePoint, Exchange Online, and related productivity tools.
  • Support remote access technologies including VPN solutions and multi-factor authentication tools.
  • Provide support for iOS and Android devices.
  • Create and maintain knowledge base articles and user documentation.
  • Communicate service alerts and outage notifications through approved channels.
  • Maintain customer satisfaction while meeting service desk performance targets.
  • Manage and update incidents, service requests, and knowledge articles within ITSM platforms.
  • Handle approximately 50 tickets per week in a high-volume call center environment.
Experience Requirements:
  • 3+ years in an IT Service Desk or IT Call Center environment.
  • 3+ years supporting Windows 10/11, Microsoft Office 365, Active Directory user administration, mobile devices (iOS and Android), SharePoint Online, and Exchange Online.
  • 1+ year supporting macOS, VPN solutions, and secure remote access tools such as Cisco AnyConnect or RSA SecurID.
  • Experience troubleshooting PCs and laptops, Mac systems, printers and multifunction devices, mobile devices, and peripherals.
  • Understanding of networking fundamentals, TCP/IP, and troubleshooting methodologies.
  • Experience with MDM platforms such as Intune, JAMF, Apple Business Manager, or Workspace ONE.
  • Experience utilizing ITSM tools for Incident, Change, and Knowledge Management, with BMC Helix/Remedy or similar preferred.
  • Excellent verbal and written communication skills with a strong customer service mindset, including support for executive-level users.
  • Ability to multitask, prioritize, and work effectively both independently and as part of a team in a fast-paced environment.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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