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Remote Desktop Support Jobs in Lansing, MI (NOW HIRING)

Remote Desktop Support information

See Lansing, MI salary details

$10

$27

$46

How much do remote desktop support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support in Lansing, MI is $27.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $31.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Lansing, MI? The most popular types of Desktop Support jobs in Lansing, MI are:
What are popular job titles related to Remote Desktop Support jobs in Lansing, MI? For Remote Desktop Support jobs in Lansing, MI, the most frequently searched job titles are:
What cities near Lansing, MI are hiring for Remote Desktop Support jobs? Cities near Lansing, MI with the most Remote Desktop Support job openings:

Maintenance Technician for Solar Monitoring System in Ionia County, MI - Training Provided (2-4 hour

AWS Truepower

Ionia, MI • On-site, Remote

Contractor

Re-posted 27 days ago


Job description

Company Description
UL Solutions is a trusted independent advisory, testing, inspection, and certification body for a broad range
of industries. Our comprehensive portfolio of renewable energy solutions helps stakeholders plan, design,
finance, build, invest, operate, maintain, and manage wind both on land and offshore, and solar throughout the project lifecycle and across the value chain. Working with UL Solutions means you have proven science, expert engineering, and innovative solutions that address the unique challenges of these industries. With offices in over 140 countries, a team of over 500 experts, and 35 years of experience we are well positioned to help mitigate risk and navigate complexities associated with renewable energy to empower successful outcomes.
While the Maintenance Technician position is temporary, you'll be hired as a UL-employee (W-2) with payroll management with our trusted partner, Cypress HCM. We very much look forward to working with you!
Job Description
UL Solutions, will be installing a solar monitoring system (SMS) near Muir, Ionia County, MI on behalf of one of our Clients. The station is (roughly 25x25 footprint) consists of a few solar panels, (2) 7-foot tripods, and scientific measurement equipment surrounded by a locked chain link fence. The station will be monitoring the solar resource as well as other meteorological and weather-related parameters.
The station requires weekly maintenance, on the same day each week during daylight hours to ensure consistent and accurate data is being collected for a minimum of 1 year and maximum of 2 years. Your duties will include the following:
  1. Uphold highest level of communication as first point of contact for equipment in field;
  2. Ensure all equipment is level & clean on a weekly basis;
  3. Provide troubleshooting (w/support from UL Solutions) and when requested, repair(s) for low-medium complexity issues;
  4. Ensure there is no debris obstructing the system (depending on site/region, grass cutting, snow removal, or clearing brush); and
  5. Confirm the system is secure and hasn't been tampered with.

Each maintenance visit should take 60-90 minutes. UL Solutions requires a weekly excel logbook uploaded via internet along with photos and other documentation to support the visit which should take 45-90 minutes. The entire process is estimated to require between 2-4 hours each week, including travel time to and from site.
Occasionally, UL Solutions may request your assistance in replacing or troubleshooting equipment. A Senior Engineer would contact you to walk you through the process. They will support you while onsite and review data after the equipment repair.
Qualifications
No solar experience is required, but is preferred. Training will be provided remotely via phone and video, potential onsite training when possible.
Must be able to take instruction remotely throughout length of contract term.
Must use own transportation to and from remote SMS location (4WD/AWD preferred.)
Willing/able to walk to and from site, typically no more than ¼ mile in one direction.
Required to climb and work comfortably from a 6 or 8-foot ladder (provided).
Required maintenance of equipment utilizing levels, screwdriver, and other hand tools (provided).
Must have demonstrated computer literacy, including ability to upload attachments with their own version of Microsoft Office (Excel and Word) to our SharePoint website with reliable internet.
A smart phone is required to take site photos as well as to communicate with UL Solutions' staff while on site in an event of an emergency, etc. A desktop computer, laptop or tablet with internet capability is required for uploading maintenance photos and updating excel maintenance logbook.
Required to treat all applicable information as confidential.
Additional Information
UL is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, genetic predisposition, or any other basis protected by law.
As part of our process with all new maintenance technicians this contract may be subject to a successful background check and drug screen.