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Remote Desktop Support Jobs in Griffin, GA (NOW HIRING)

HSS Careers

Remote Insurance Agent

Mcdonough, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Forsyth, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Mcdonough, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Forsyth, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Peachtree City, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Locust Grove, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Griffin, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Mcdonough, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Griffin, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Stockbridge, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Locust Grove, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Stockbridge, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Mcdonough, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Sales Agent

Peachtree City, GA · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Griffin, GA

Remote Desktop Support information

See Griffin, GA salary details

$8

$23

$40

How much do remote desktop support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote desktop support in Griffin, GA is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $27.26 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What cities near Griffin, GA are hiring for Remote Desktop Support jobs?

Cities near Griffin, GA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you

Helpdesk Engineer - Level II

Tyrone, GA • Remote

Century Solutions Group
Network Security • 51 - 200 employees
Learn more about Century Solutions Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

About Us

Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.
We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.
Note: This is a fully onsite role based in Tyrone, GA.

Role Overview

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.
This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

Ideal Candidate

The ideal candidate is a proactive, service-oriented IT professional who:
- Takes ownership of issues and follows them through to resolution
- Communicates clearly and confidently with both technical and non-technical users
- Thrives in a fast-paced MSP environment and can manage multiple priorities
- Is detail-oriented and values thorough documentation
- Enjoys learning new technologies and continuously improving their skillset
- Works well independently while contributing positively to a team

Key Responsibilities

Deliver responsive, professional technical support to clients across various environments

  • Troubleshoot hardware, software, and network issues (remote and onsite)
  • Manage and prioritize service tickets, ensuring timely resolution and proper escalation
  • Maintain accurate and detailed documentation in ConnectWise and IT Glue
  • Document system configurations, incidents, and resolutions clearly and thoroughly
  • Communicate effectively with clients via phone, email, and Microsoft Teams
  • Participate in an after-hours, on-call rotation
  • Perform system analysis to identify technical requirements and solutions
  • Track time and maintain accurate service records
  • Stay current with emerging technologies, tools, and industry best practices

Required Qualifications

- High school diploma or equivalent (degree preferred)
- 3+ years IT support experience
- Microsoft 365 or Azure Fundamentals certification
- Strong communication and customer service skills
- Ability to manage priorities under

Technical Experience

- Active Directory (on-prem & Azure AD)
- Microsoft 365 administration and support
- Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
- Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
- Virtualization(Hyper-V, VMware/ESXi)
Preferred:
- Cisco Meraki
- AnyConnect VPN
- Todyl SGN
- ConnectWise PSA or equivalent

Compensation & Benefits

Salary: $55,000 - $65,000
- Health, dental, vision
- 401(k) with match
- PTO and holidays
- Training opportunities

Why Join Us?

  • At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.

Apply