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Remote Desktop Support Engineer Jobs in Pocatello, ID

Software Engineer

Pocatello, ID · Remote

$120K - $165K/yr

Software Engineer (Full Stack) Full-time | Remote - United States | Reports to VP Engineering ... support * Write clean, maintainable, well-tested code while contributing to engineering best ...

This role partners with internal engineering, operations, service, and project delivery teams to ... Remote Monitoring Services * Fault Detection & Diagnostics (FDD) * Building Analytics Platforms

Remote Desktop Support Engineer information

See Pocatello, ID salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support engineer in Pocatello, ID is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What are popular job titles related to Remote Desktop Support Engineer jobs in Pocatello, ID? For Remote Desktop Support Engineer jobs in Pocatello, ID, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Pocatello, ID look for? The top searched job categories for Remote Desktop Support Engineer jobs in Pocatello, ID are:
What cities near Pocatello, ID are hiring for Remote Desktop Support Engineer jobs? Cities near Pocatello, ID with the most Remote Desktop Support Engineer job openings:
Infographic showing various Remote Desktop Support Engineer job openings in Pocatello, ID as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,205 per year, or $26.5 per hour.

Software Engineer

LIV

Pocatello, ID • Remote

$120K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago


Job description

Software Engineer (Full Stack)

Full-time | Remote - United States | Reports to VP Engineering | Eastern Time Zone Preferred

(Candidates located in the Northeast, particularly the Greater Boston area, are strongly encouraged to apply).

About LIV

LIV is a leading innovator in fire safety and compliance software solutions. Our flagship Inspection, Testing, and Maintenance (ITM) platform empowers fire departments, businesses, and third-party inspectors across the United States to streamline fire safety compliance. By offering real-time tracking, automation, and collaborative tools, LIV simplifies risk assessments, inspection reporting, and regulatory compliance management. Our mission is to enhance safety, reduce fire-related risks, and provide a seamless, technology-driven approach to protecting lives and properties. With a commitment to excellence, LIV is focused on transforming how cities and towns manage fire safety standards nationwide. To learn more about LIV visit www.livsafe.com.

About the Role

We're looking for a Software Engineer who enjoys building great software, learning quickly, and making a meaningful impact on a small, collaborative engineering team.

This is an excellent opportunity for an engineer with a solid foundation in AI-driven software development who wants more ownership, greater exposure to product decisions, and the chance to work alongside experienced engineering leaders in a fast-paced SaaS environment.

You'll partner closely with Product and Engineering to design, build, test, and ship high-quality software while helping solve real customer problems. As part of a lean engineering team, you'll have the opportunity to contribute across the stack and see your work make an immediate impact.

Our technology stack includes PHP/Laravel, React, Angular, MySQL, AWS, Claude Code, and Datadog. You don't need experience with every technology we use. We're looking for engineers with strong software fundamentals and a command of AI technologies who enjoy learning new technologies and contributing wherever they're needed.

You'll do well here if you enjoy solving challenging problems, moving quickly, taking ownership, and building practical solutions without unnecessary process.


Key Responsibilities

  • Contribute to the design, development, testing, and deployment of features across our platform

  • Own projects from concept through production, including testing, deployment, monitoring, and post-release support

  • Write clean, maintainable, well-tested code while contributing to engineering best practices

  • Leverage AI development tools as part of your daily workflow

  • Participate in thoughtful code reviews and collaborate openly with teammates

  • Troubleshoot production issues, improve application performance, and enhance system reliability

  • Partner cross-functionally with Product, Design, Operations, and Customer Success to build scalable solutions

  • Maintain a customer-first mindset when making technical decisions

Skills, Experience, and Qualifications

  • 3–6 years of professional software engineering experience

  • Experience building modern web applications using one or more backend frameworks such as Laravel, Node.js, or similar

  • Experience with modern JavaScript frameworks such as React

  • Experience integrating AI capabilities into customer-facing SaaS products in a production environment

  • A depth of knowledge of AI-assisted development and how AI can improve engineering workflows

  • Strong understanding of relational databases and modern web application architecture

  • Demonstrated ownership and accountability, with the ability to independently drive projects and proactively solve problems

  • Experience with cloud platforms such as AWS, Azure, or Google Cloud

  • Familiarity with modern deployment practices, CI/CD pipelines, containerization, or observability tools is a plus

  • Strong communication, collaboration, and problem-solving skills

  • Bachelor's degree in Computer Science or a related field preferred, or equivalent practical experience

You'll Thrive Here If You...

  • Enjoy learning new technologies and tackling new challenges

  • Like working on a small team where your ideas matter

  • Take ownership and follow projects through to completion

  • Are collaborative, curious, and open to feedback

  • Want to build software that customers rely on every day

  • Are excited about using AI to become a more effective engineer

Compensation & Benefits

  • Base salary of $120,000–$165,000 depending on experience, plus annual bonus opportunity

  • Medical, dental, and vision insurance

  • 401(k)

  • Very generous PTO

  • Fully remote within the United States

  • Opportunity to work directly with Engineering leadership and influence a growing platform

  • Small, collaborative, low-ego engineering team with meaningful ownership and visibility

  • Professional development and career growth opportunities

  • Mission-driven work that helps improve community safety across the country