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Remote Desktop Support Engineer Jobs in Philadelphia, MS

... to support our construction and engineering teams through advanced 3D modeling and coordination ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Remote Desktop Support Engineer information

See Philadelphia, MS salary details

$8

$23

$39

How much do remote desktop support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support engineer in Philadelphia, MS is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.44 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What cities near Philadelphia, MS are hiring for Remote Desktop Support Engineer jobs?

Cities near Philadelphia, MS with the most Remote Desktop Support Engineer job openings:

BIM Technician - Electrical

Amteck, LLC

Kosciusko, MS • On-site, Remote

Full-time

Re-posted 9 days ago


Amteck rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

Amteck, a nationally recognized Top 50 Electrical Design-Build Contractor, is redefining what it means to deliver excellence in electrical construction. With decades of experience and a reputation built on a people first culture, safety, integrity, innovation, and customer satisfaction, we're proud to be at the forefront of the industry.

Our team is expanding, and we are now seeking a Building Information Modeling (BIM) Technician to support our construction and engineering teams through advanced 3D modeling and coordination. This role involves creating and maintaining accurate BIM models of electrical design and components, integrating multidisciplinary design data, and performing clash detection to ensure constructability. The BIM Technician will generate construction documentation, assist with project planning, and provide visualizations and reports that enhance decision-making. Success in this role requires proficiency in BIM tools, strong communication skills, and a solid understanding of electrical and/or construction practices and standards.

This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our Greenville, SC office.

Key Responsibilities:

  • 3D Modeling:Creating and updating detailed 3D models of electrical systems using BIM software

  • Model Coordination:Integrating design information from various disciplines (structural, mechanical, electrical, etc.) into the 3D model

  • Clash Detection:Identifying and resolving spatial conflicts or clashes between different building components using clash detection tools

  • Construction Documentation:Generating drawings, schedules, and visualizations from the 3D model to support construction planning and execution

  • Maintaining and Updating Models:Ensuring the BIM model remains current with design changes and project updates

  • Collaboration:Working closely with VDC project managers, engineers, supers and construction PMs to ensure alignment between digital designs and on-site realities

  • Supporting Project Teams:Providing 3D visualizations, clash reports, and other information to aid decision-making and project execution

Skills & Qualifications:

  • Proficiency in BIM software such as Revit, Evolve, ACC, Solidworks, or Navisworks

  • Ability to create detailed 2D drawings from 3D models

  • Sound understanding of construction methods and terminology, building codes, and industry standards

  • Excellent communication and collaboration skills

  • Ability to analyze and interpret design information

  • Attention to detail and ability to work independently and as part of a team

  • Ability to create/modify basic Revit families

  • Ability to manage multiple tasks effectively and meet deadlines

Ready to build what's next? Apply with us today!

In 1977 Amteck was founded in Central Kentucky with the belief that growth only comes by listening and responding to both clients and employees. Four decades later, Amteck has grown from a small electrical contracting firm to a national leader in the design/build support electrical contracting industry. Amteck specializes in facility growth expansion initiatives of companies that operate in the manufacturing, industrial, process, food, and beverage, hospitality, healthcare, distribution facilities, and commercial and institutional sectors. The number one goal is the Safety of our Employees and maintaining our culture and core values: THE AMTECK WAY - SAFETY, QUALITY, & CUSTOMER SATISFACTION.


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