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Remote Desktop Support Engineer Jobs in Philadelphia, MS

... Support software implementations and process improvements Help improve efficiency through ... Accounting Software QuickBooks Online QuickBooks Desktop Xero Bill.com Ramp Gusto Commerce & POS ...

Payment Processor

Collinsville, MS · On-site +1

$15.75 - $20/hr

M2W-inc - Fully Remote (U.S.-Based Team) Payment Processor | Payment Processor | Payment Processor ... Accounting Software QuickBooks Online QuickBooks Desktop Xero Bill.com Ramp Gusto Commerce & POS ...

Payment Processor

Collinsville, MS · Remote

$40 - $60/day

M2W-inc - Fully Remote (U.S.-Based Team) Payment Processor | Payment Processor | Payment Processor ... Accounting Software QuickBooks Online QuickBooks Desktop Xero Bill.com Ramp Gusto Commerce & POS ...

... to support our construction and engineering teams through advanced 3D modeling and coordination ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Remote Desktop Support Engineer information

See Philadelphia, MS salary details

$8

$23

$39

How much do remote desktop support engineer jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote desktop support engineer in Philadelphia, MS is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What cities near Philadelphia, MS are hiring for Remote Desktop Support Engineer jobs? Cities near Philadelphia, MS with the most Remote Desktop Support Engineer job openings:

Payment Processor (Remote)

M2W

Collinsville, MS • Remote

$40 - $60/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

M2W-inc Fully Remote (U.S.-Based Team)

Payment Processor | Payment Processor | Payment Processor

Are you an experienced Payment Processor who enjoys solving complex accounting problems, cleaning up messy books, and helping entrepreneurs build stronger businesses? Do you thrive in a fast-paced, technology-driven environment where every client presents a unique challenge?

Pretty Books is looking for a highly technical Senior Staff Accountant to join our growing remote team. This is a senior-level position for someone who can immediately take ownership of client relationships, solve difficult accounting issues, mentor other accountants, and continuously improve the way accounting is delivered.

This is not a traditional bookkeeping role. We specialize in solving the accounting challenges that many firms avoidfrom multi-year cleanup projects and complex reconciliations to system implementations, revenue analysis, and process improvements.

About Pretty Books

Pretty Books is a modern, cloud-based accounting firm serving growing small businesses across the United States.

We provide outsourced accounting, controller, and advisory services for entrepreneurs who depend on accurate financial information to make better business decisions.

Our clients don't hire us simply to close their booksthey hire us to solve problems, improve systems, and become trusted financial partners.

This Role is 60 / 40

Client Accounting & Advisory (60%)

You'll manage approximately 1215 client relationships while serving as their primary accounting advisor.

Responsibilities include:

Full-cycle accounting and month-end close

General ledger management

Journal entries

Financial statement preparation

Balance sheet reconciliations

Revenue recognition and revenue reconciliation

Sales tax research and reconciliation

Cash flow reporting

Budgeting and forecasting

Financial modeling

Cleanup of historical accounting records

Present financial information to business owners in a clear and practical manner

Build custom workpapers, reconciliation schedules, and reporting tools

Leadership & Quality Control (40%)

You'll also help strengthen our accounting practice by supporting the technical development of our team.

Responsibilities include:

Review and approve month-end close work prepared by staff accountants

Perform quality control reviews of financial statements

Mentor and train junior accountants

Develop internal accounting procedures and best practices

Improve technical documentation and workpapers

Support software implementations and process improvements

Help improve efficiency through automation and technology

This Position Requires You to Hit the Ground Running

This is a senior position with minimal onboarding.

We are looking for someone who can independently solve accounting problems and confidently own client relationships from day one.

You should already be comfortable performing:

Multi-year QuickBooks Online cleanup projects

Complete month-end and year-end close

Complex balance sheet reconciliations

Revenue reconciliation

Sales tax research and compliance

General ledger cleanup

Deferred revenue schedules

Payroll liability reconciliations

Fixed asset accounting

Depreciation and amortization schedules

High-volume transaction reconciliation

Financial reporting

Budget creation

Forecast development

Financial analysis

GAAP research and implementation

We Are a Tech-Forward Accounting Firm

Technology is at the center of everything we do.

We're looking for a Senior Staff Accountant who enjoys learning new software, solving technology problems, and using modern tools to work more efficiently.

You should be comfortable:

Working in a fully remote, paperless environment

Leading client meetings over Zoom or Google Meet

Using AI tools such as ChatGPT, Claud, or similar platforms to improve productivity, research accounting topics, summarize findings, and streamline workflows

Learning new accounting software quickly with minimal guidance

Troubleshooting accounting software and technology issues

Investigating data flow problems between multiple systems

Understanding how accounting data moves between POS systems, ecommerce platforms, payment processors, payroll providers, and QuickBooks Online

Researching mapping errors and identifying the source of financial discrepancies

Importing, exporting, validating, and reconciling large datasets

Continuously exploring automation opportunities that improve efficiency and accuracy

Technology & Software Experience

Our clients use a wide variety of cloud-based software. You don't need experience with every platform, but you should be excited to learn new technology.

Accounting Software

QuickBooks Online

QuickBooks Desktop

Xero

Bill.com

Ramp

Gusto

Commerce & POS Platforms

Shopify

Amazon Seller Central

Toast

Square

Stripe

PayPal

Collaboration Tools

Google Workspace

Microsoft Office

Slack

Zoom

Google Meet

Excel Expertise is Required

Excel should be one of your strongest technical skills.

You should be highly proficient with:

Pivot Tables

INDEX/MATCH

SUMIFS

Data validation

Conditional formatting

Financial modeling

Reconciliation workbooks

Large dataset analysis

Error detection and data cleanup

You should also be comfortable working interchangeably between Microsoft Excel and Google Sheets.

Minimum Qualifications

Required

10+ years of progressive accounting experience

Strong understanding of GAAP

Extensive QuickBooks Online experience

Experience managing multiple client relationships

Experience leading complete month-end close processes

Advanced balance sheet reconciliation skills

Advanced Microsoft Excel and Google Sheets proficiency

Strong written and verbal communication skills

Experience working in a fully remote environment

Comfortable leading virtual client meetings

Comfortable learning new software and troubleshooting technology independently

Preferred

Bachelor's degree in Accounting or Finance

CPA or CPA candidate

Public accounting or Client Accounting Services (CAS) experience

Controller or outsourced accounting experience

Experience implementing accounting software and improving business processes

Who Will Thrive Here

Our best accountants are:

Highly technical and detail-oriented

Curious and always learning

Comfortable with change and new technology

Independent problem-solvers

Patient teachers and mentors

Strong communicators who enjoy working with entrepreneurs

Passionate about building better accounting systems

Excited by AI, automation, and process improvement

Able to translate complex accounting concepts into practical business advice

If you enjoy repetitive bookkeeping with little change, this role probably isn't the right fit.

If you enjoy solving difficult accounting problems, improving systems, learning new technology, and making a meaningful impact on growing businesses, you'll fit right in.

Compensation & Benefits

Competitive salary starting at $90,000+, based on experience

401(k)

401(k) employer match (up to 2%)

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Paid Sick Leave

Paid Parental Leave

Tuition Reimbursement

Professional Development Assistance

Flexible Schedule

Fully Remote U.S.-based team

Ready to Apply?

If you're an experienced Senior Staff Accountant who enjoys solving complex accounting challenges, leveraging technology to improve efficiency, mentoring other accountants, and becoming a trusted advisor to business owners, we'd love to hear from you.

Join Pretty Books and help us build better businesses through better accounting.

Pay: From $80,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid sick time

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Work from home

Education:

Bachelor's (Preferred)

Experience:

GAAP: 5 years (Required)