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Remote Desktop Support Engineer Jobs in New Britain, CT

FHR

MO416- Power Platform developer 64265

Hartford, CT · Remote

... Remote available Power Platform Developer In support of Connecticut's Department of Developmental Services, "DDS" requires an experienced Power Platform developer. The position will manage efforts ...

Triumph Group

Casting Specialist - REMOTE

West Hartford, CT · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role supports technical and producibility reviews at supplier locations and Triumph sites as ... Design reviews with Engineering and Suppliers * Cast source selection and capabilities to ...

KēSTA I.T.

AI Engineer

Hartford, CT · On-site +1

$1/hr

  • Retirement

  • PTO

This position is Remote : We are seeking an AI Applications Developer to support the ongoing operation, modernization, and enhancement of AI-enabled applications that manage confidential and ...

Crum & Forster

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role could also be remote with travel to Glastonbury, CT. What you will do: Network Architecture & Engineering * Design, implement, and maintain enterprise network infrastructure supporting ...

FAVARH

AI Principal Engineer

Windsor, CT · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are determined to support both individuals and communities in reaching a better financial future ... This role is fully remote, with no regular in-office requirement. The Contributions You'll Make:

Crum & Forster

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role could also be remote with travel to Glastonbury, CT. What you will do: Network Architecture & Engineering * Design, implement, and maintain enterprise network infrastructure supporting ...

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Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in New Britain, CT

Remote Desktop Support Engineer information

See New Britain, CT salary details

$9

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote desktop support engineer in New Britain, CT is $26.70, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.43 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What job categories do people searching Remote Desktop Support Engineer jobs in New Britain, CT look for?

The top searched job categories for Remote Desktop Support Engineer jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Remote Desktop Support Engineer jobs?

Cities near New Britain, CT with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in New Britain, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,538 per year, or $26.7 per hour.

Field Solution Engineer - Florida

Whelen Engineering

Chester, CT • On-site, Remote

Full-time

Re-posted 10 days ago

Whelen Engineering rating

6.4

Company rating: 6.4 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

136th of 159 rated electronics manufacturers

Job description

Field Solution Engineer - Florida
Department: Sales CT
Employment Type: Full Time
Location: Chester, CT
Reporting To: Christian Brewer
Description
Field Solution Engineers are responsible for the sale and implementation of our cloud-based products. Field Solution Engineers must continually update their knowledge of products while developing various tools to support current and future platforms.
Must live within territory area of Florida
Duties and Responsibilities
  • Makes regularly scheduled sales calls on assigned customers in your territory
  • Basic troubleshooting and installation on designated equipment
  • Demonstrates products in person or remotely
  • Keeps up to date on administrative responsibilities
  • Maintains daily communications with customers and management team to ensure resolutions and proper follow-up
  • Identifies and participating in sales opportunities such as new contracts, contract renewals and system sales
  • Partners with AMSR's and Regional Managers to develop sales plans and cloud-based opportunities within the territory
  • Other daily tasks that may be required

Scope
  • Knowledge of hardware install process and components
  • Proficient with software and programming vehicle configurations
  • Familiarity with cloud platform product and services along with AWS Cloud Services architecture
  • Understanding of cloud security policies
  • Knowledge of SaaS products and multi-tenant policies
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience troubleshooting and responding to customer concerns
  • Ability to lead technical conversations with technical client resources in support of a sale
  • Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps and remote video conferencing
  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
  • Ability and willingness to live within the assigned territory
  • Minimum of 50% of time spent traveling the territory
  • Resourceful with the ability to work independently
  • Strong time management skills
  • Ability to adapt to changing circumstances
  • Decision-making, problem resolution and creative thinking skills
  • Attention to detail with the ability to multitask

Education and Experience
  • Training will be comprised of Company Mandatory Training, On-The-Job Training, and Off-site Training deemed necessary by Management.

Physical demands and abilities
  • The ability to lift and carry up to 45 pounds
  • Travel may include evenings, Saturdays, and Sundays
  • Whelen reserves the right to move personnel between field locations to cover the workload

All Employees Shall
  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules
  • and requirements
  • Report to supervision conditions or practices that are either unsafe or that may
  • adversely impact the environment, to ensure prompt resolution of potential hazards
  • Attend scheduled EH&S training program
  • Actively support the organization's efforts to meet or exceed EH&S goals and plans
  • Recommend improved EH&S practices

Must be able to communicate effectively with co-workers, supervisors, and third
parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.
The incumbent is responsible for complying with the policies in Whelen's "Employee
Handbook."
This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

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