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Remote Desktop Support Engineer Jobs in Hartford, CT

FHR

MO416- Power Platform developer 64265

Hartford, CT · Remote

... Remote available Power Platform Developer In support of Connecticut's Department of Developmental Services, "DDS" requires an experienced Power Platform developer. The position will manage efforts ...

KēSTA I.T.

AI Engineer

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing operation, modernization, and enhancement of AI-enabled applications that manage confidential and ...

Crum & Forster

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

This role could also be remote with travel to Glastonbury, CT. What you will do: Network Architecture & Engineering * Design, implement, and maintain enterprise network infrastructure supporting ...

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote desktop support engineer in Hartford, CT is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Hartford, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,640 per year, or $27.2 per hour.

Recurring Remote Production Support Graphics Interface Coordinator (GIC)

ESPN

Meriden, CT • Remote

$40 - $60/hr

Full-time

Posted 19 days ago

ESPN rating

8.2

Company rating: 8.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

16th of 76 rated media

Job description

A Recurring Remote Production Support Graphics Interface Coordinator (GIC) manages the creation and real-time execution of on-air scoreboard graphics (Score Bug/Clock and Score) and content during live sports broadcasts across ESPN platforms. This role ensures accurate, timely display of live game information including but not limited to score, time, penalties, team/player statistics, and any other pertinent information while troubleshooting systems and coordinating closely with production teams. This requires the ability to be able to react quickly to game action as well as follow along with the production crew to help show the story lines of the game. Additionally, the GIC must have strong computer networking and troubleshooting skills, advanced knowledge of sports rules and scoring systems, and the ability to operate and interface multiple scoring platforms in a live broadcast setting. This role is remote based without a corporate office location.

Responsibilities:

  • Enter scoring data quickly and accurately including any additional content appearing as part of the Score Bug/Clock and Score. This may include showing a wide range of statistical, team, or game reset information as dictated by the game action and production team.
  • Work closely with Producer and Associate Producer on building interface graphics. 
  • Work with the Operations and Technical Teams to properly check Score Bug equipment prior to going live on-air (check comms, tallies, and ensure score bug fires up and displays on screen).
  • The ability to assemble and network multiple computer scoring systems.
  • Troubleshoot system problems and provide quick diagnosis and resolution.
  • Connect to stadium in-house scoreboard for clock and data transfer when applicable.
  • Send Software Engineering team detailed post-game reports after every event.

Required Qualifications:

  • Valid Driver’s License.
  • Basic sports knowledge including format/rules of the game.
  • Ability to follow the game including in-game trends.
  • Careful attention to detail in striving for 100 percent accuracy.
  • Clear, concise, and comprehensive verbal and written communication skills.
  • The ability to work within a team atmosphere consistently being visible and accessible.
  • Conduct oneself with professionalism and integrity within company guidelines and policies.
  • Adaptable, flexible, and motivated to drive results in new and changing environments.
  • Possess a strong computer background with ability to network and troubleshoot.
  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.
  • Provide technical maintenance for assigned systems and system components.
  • Strong self and time management skills.
  • Ability to work well under pressure in a live production environment.
  • Ability to work weekends, nights and holidays, and travel, when required.
  • An advanced understanding of television production.

Preferred Qualifications:

  • Extensive sport knowledge including historical information.
  • Has worked previously in a stats or graphics role.
  • Has experience working with different television graphics platforms.
  • Advanced technical expertise in computer networking and file management.

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor's Degree in communications, electronics, television production or related

#ESPNMedia


The pay rate for this remote role is $40.00 to $60.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

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