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Remote Desktop Support Engineer Jobs in Dubuque, IA

Remote Desktop Support Engineer information

See Dubuque, IA salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote desktop support engineer in Dubuque, IA is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.04 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What cities near Dubuque, IA are hiring for Remote Desktop Support Engineer jobs?

Cities near Dubuque, IA with the most Remote Desktop Support Engineer job openings:

Infographic showing various Remote Desktop Support Engineer job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $52,949 per year, or $25.5 per hour.

Project Engineer (Stormwater/Water Resources)

MSA Professional Services, Inc.

Dubuque, IA • On-site, Remote

$79K - $126K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago


MSA Professional Services rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 450 rated engineering


Job description

MSA is seeking a Project Engineer Water to join our team at any of our WI, MN, IA, or IL office locations! 

This position will be engaged in preparation of studies and design plans for water resources projects throughout the upper Midwest including stormwater and floodplain management as well as stream, lake, and wetland restoration projects. MSA serves a variety of state and local municipalities as well as selected private sector clients. The ideal candidate will have a thorough background in hydraulics, hydrology, and/or water quality science and will be comfortable working in the regulatory environment.

If you're ready to make your mark and work with a team that values your expertise, apply today!

Who we are:

For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 500 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing — and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career.  That’s why we offer:

  • Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you’re not just doing a job — you’re building your legacy and sharing in the success of the firm.

  • A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.

  • A flex time program that empowers you to manage your schedule — because life doesn’t always fit inside 9 to 5

  • A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being

Ready to Build Your Career with Purpose?

If you're a curious, community-minded person who thrives in a collaborative environment and wants to own your work — let’s talk.


What you will do:

  • Perform hydrologic, hydraulic, and water quality modeling for a variety of projects including:
    • Municipal stormwater management plans (drainage, flooding, water quality)
    • Restoration projects; wetlands, streams, lakes
  • Technical report writing
  • GIS analyses and CADD design in support of water resources projects
  • Direct and manage the prepare plans, specifications, and bidding packages for construction projects        

What you bring:

  • Bachelor’s degree in Civil or Environmental Engineering required, a Master’s degree a plus
  • Degree emphasis on hydraulics, hydrology, or water resources engineering required
  • 4+ years of previous consulting experience in the field of water resources engineering required
  • PE required
  • This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position.
  • The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

  • Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
  • Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
  • We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
  • Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
  • Pay & Perks: Competitive pay and unique perks that make MSA stand out.
  • Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
  • Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
  • Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
  • Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The salary for this position ranges from $79,081 to $126,529  per year, commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications. Candidates with more experience may also be considered as a "Senior Project Engineer" or "Project Manager" level. 

Best-in-Industry Benefits - Eligible employees enjoy:

  • Quality Insurance Options: Medical, dental, and vision coverage for you and your family
  • Paid Time Off: Minimum of 17 days in the first year for full-time employees
  • Paid Holidays: 8 holidays per year
  • Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
  • Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
  • Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
  • 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
  • Short Term Incentive (STIP) bonus

 

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

 

Equal Employment Opportunity/Affirmative Action Employer


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