Remote Data Entry Jobs in Pinckney, MI (NOW HIRING)

Our Values:

• Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.

• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.

• Innovative – We believe there is always a better way. We don’t stop until we find it.

• Genuine – We do what we say, and we mean it.

ROLE OVERVIEW

We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer experience. You will collaborate with managers, office staff, technicians, customers and others to help ensure CertaSite represents best-in-class customer service. This is a fast paced and demanding role with high visibility within the company. This role reports to the Customer Success Manager.

• Onboard new customers by coordinating W-9’s, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages. This includes both regular customers and integrations of newly acquired companies. Validate setup for accuracy

• Lead customer satisfaction campaigns and support?

• Create tickets for service issues

• Route inbound phone calls to appropriate parties

• Manage compliance reporting to customers and fire marshals and ensure data integrity

• Assist scheduling coordinators and other departments as necessary

• Communicate directly with customers in key areas such as onboarding, no response communications, service reports, and red tag letters

• Review and provide quotes as needed

• Other projects as assigned

QUALIFICATIONS

• High school diploma or equivalent

• 1 – 3 years of progressive, proven customer service experience

IDEAL QUALITIES

• 3 – 5 years of customer service experience within the building trades; life safety ideally, but not required.

• Customer Focus?– Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers

• Relationship Building?– Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results??

• Active Listening?– Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages

• Information Seeking?– Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future

• Detail Focused – Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications.

WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS

• Controlled climate, office environment

• Occasional work from home options

• Required to sit for long periods of time, 8 or more hours per day