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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

The Bilingual Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursementrelated activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies.

Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patientfacing administrative work, problemsolving, and collaborating with multiple healthcare stakeholders in both English and French.

This is a fulltime, fully remote role, with shifts scheduled within program operating hours of 8:00 a.m. - 8:00 p.m. EST.

What You'll Do:

• Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation
• Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans
• Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates
• Enter and maintain accurate case notes, documentation, and outcomes in patient databases
• Escalate complex cases or issues outside program scope in accordance with established processes
• Provide reimbursement status updates and program information to healthcare professionals
• Support patient followups on behalf of physician offices to promote continuity of therapy
• Answer inbound calls, make outbound calls, and manage email and fax correspondence
• Accurately document and report Adverse Events in accordance with program and regulatory requirements
• Meet defined service levels, quality standards, and key performance indicators
• Participate in continuous improvement activities related to processes, quality, and training

Basic Requirements:

• High school diploma or equivalent, or an equivalent combination of education and experience
• 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role
• Fluency in English and French (verbal and written)
• Experience interacting directly with customers, patients, or clients
• Strong data entry, documentation, and administrative skills
• Ability to follow defined procedures, manage multiple priorities, and meet deadlines

Preferred Skills / Experience:

• Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy
• Familiarity with private and provincial drug plans in Canada
• Previous healthcare, insurance, or pharmaceutical industry experience
• Experience working in a remote or virtual callbased environment
• Proficiency with Microsoft Office (Word, Excel) and case management systems
• Strong attention to detail and comfort working in emotionally sensitive situations

Work Location, Travel & Physical Requirements:

• Fully remote - candidates may work from anywhere in Canada
• Must be legally eligible to work in Canada
• No travel required
• Role involves extended periods of computer use, phonebased communication, and data entry

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Le ou la Specialiste bilingue des services aux patients joue un role cle dans le soutien aux patients, aux professionnels de la sante et aux payeurs en coordonnant les activites administratives et liees au remboursement dans le cadre des programmes de soutien aux patients. Dans ce role, vous travaillerez directement avec les patients, les cabinets medicaux, les assureurs prives et les regimes publics provinciaux afin de faciliter l'acces aux traitements prescrits.

Votre objectif principal sera d'assurer l'exhaustivite et l'exactitude de la documentation, d'accelerer les decisions de remboursement lorsque possible et d'offrir une experience patient positive, professionnelle et empreinte d'empathie. Ce poste convient particulierement aux personnes qui apprecient le travail administratif en contact direct avec les patients, la resolution de problemes et la collaboration avec de multiples intervenants du milieu de la sante, tant en anglais qu'en francais.

Il s'agit d'un poste a temps plein, entierement a distance, avec des quarts de travail planifies a l'interieur des heures d'ouverture du programme, soit de 8 h a 20 h (HE).

• Agir comme point de contact bilingue pour les patients, les assureurs et les cabinets medicaux relativement au remboursement et a la documentation des programmes de soutien aux patients
• Recueillir, reviser et soumettre les formulaires de remboursement completes aux regimes prives et/ou provinciaux
• Effectuer des suivis aupres des assureurs et des organismes concernes afin d'obtenir des decisions de couverture et fournir des mises a jour en temps opportun
• Saisir et maintenir des notes de cas, une documentation et des resultats exacts dans les bases de donnees patients
• Escalader les cas complexes ou les situations hors du cadre du programme conformement aux processus etablis
• Fournir aux professionnels de la sante des mises a jour sur le statut des remboursements et de l'information sur les programmes
• Effectuer des suivis aupres des patients au nom des cabinets medicaux afin de favoriser la continuite des traitements
• Repondre aux appels entrants, effectuer des appels sortants et gerer les communications par courriel et par telecopieur
• Documenter et declarer avec precision les evenements indesirables conformement aux exigences du programme et a la reglementation
• Respecter les niveaux de service etablis, les normes de qualite et les indicateurs de performance cles
• Participer aux initiatives d'amelioration continue liees aux processus, a la qualite et a la formation

• Diplome d'etudes secondaires ou equivalent, ou une combinaison equivalente de formation et d'experience
• Plus de 3 ans d'experience pertinente dans un role administratif, en soutien aux soins de sante, services aux patients, centre d'appels ou service a la clientele
• Maitrise de l'anglais et du francais, a l'oral comme a l'ecrit
• Experience d'interaction directe avec des clients, des patients ou des usagers
• Solides competences en saisie de donnees, en documentation et en administration
• Capacite a suivre des procedures definies, a gerer plusieurs priorites et a respecter les echeanciers

• Experience au sein de programmes de soutien aux patients (PSP), en soutien au remboursement ou en pharmacie specialisee
• Connaissance des regimes d'assurance medicaments prives et provinciaux au Canada
• Experience anterieure dans les secteurs des soins de sante, de l'assurance ou de l'industrie pharmaceutique
• Experience de travail dans un environnement a distance ou dans un centre d'appels virtuel
• Maitrise de la suite Microsoft Office (Word, Excel) et des systemes de gestion de cas
• Grand souci du detail et aisance a travailler dans des situations emotionnellement sensibles

• Poste entierement a distance - possibilite de travailler de n'importe ou au Canada
• Admissibilite legale a travailler au Canada requise
• Aucun deplacement requis
• Le poste implique de longues periodes de travail a l'ordinateur, des communications telephoniques et de la saisie de donnees

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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