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Remote Data Entry Micro Jobs in Washington (NOW HIRING)

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · Remote

$17.75 - $23.50/hr

Reston, VA (Remote) Responsibilites: * The FTE staff will handle the advanced cases (and other ... This role may handle phones, but the gap is data entry and handling email correspondence. * It is ...

Hire Talent

Customer Service Representative

Mclean, VA · On-site +1

$16.50 - $22.25/hr

Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service ... Performs accurate and timely data entry of electronic faxes Receives inquiries from customers or ...

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Basic data entry skills * Ability to pass an USG background investigation * Strong written and ...

PEG

Energy Analyst

Fairfax, VA · On-site +1

This position is based in our main office in Fairfax, VA with the option of a hybrid remote/office ... Must have prior experience in data entry, data analysis, or similar projects in a school or ...

PEG

Energy Analyst

Fairfax, VA · On-site +1

This position is based in our main office in Fairfax, VA with the option of a hybrid remote/office ... Must have prior experience in data entry, data analysis, or similar projects in a school or ...

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All JobsRemote Data Entry Micro JobsRemote Data Entry Micro Jobs in Washington

Remote Data Entry Micro information

What is the difference between Remote Data Entry Micro vs Remote Data Entry Clerk?

AspectRemote Data Entry MicroRemote Data Entry Clerk
CredentialsBasic computer skills, high school diplomaBasic computer skills, high school diploma
Work EnvironmentHome-based, flexible hoursHome-based, flexible hours
Industry UsageFrequent in freelance and micro-task platformsCommon in corporate and administrative settings
Job ScopeSmall data tasks, micro projectsData entry, database updates, form processing

Remote Data Entry Micro typically involves small, quick data tasks often found on freelance platforms, requiring minimal training. Remote Data Entry Clerk roles are more traditional, often within companies, focusing on larger data entry projects. Both roles share similar credentials and work environments but differ mainly in scope and application.

What are the most commonly searched types of Data Entry Micro jobs in Washington? The most popular types of Data Entry Micro jobs in Washington are:
What are popular job titles related to Remote Data Entry Micro jobs in Washington? For Remote Data Entry Micro jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Data Entry Micro jobs in Washington look for? The top searched job categories for Remote Data Entry Micro jobs in Washington are:
Remote Data Entry Micro jobs near you
Customer Care Specialist (Accommodations)

Customer Care Specialist (Accommodations)

Ampcus

Reston, VA • Remote

$17.75 - $23.50/hr

Other

Posted 1 hour ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Care Specialist (Accommodations)
Location(s): Reston, VA (Remote)
Responsibilites:

  • The FTE staff will handle the advanced cases (and other tasks associated with the new digital testing roll out), but they need 4 specialists that have solid customer service experience and stellar DATA ENTRY and WRITTEN communicatio skills.
  • This role may handle phones, but the gap is data entry and handling email correspondence.
  • It is CRUCIAL the data being entered is accurate, so we will be looking for past performance/roles requiring this skill.
  • The selected candidates will enter into CB databases, but one is salesforce so this and smartsheets experience needed.
  • As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your superior case management skills and proactive outreach in support of a mission-critical operational function.
  • You will be responsible for managing escalated cases, email responses, and certain SSD specific procedures. You will ensure that these cases are resolved within the specified guidelines and policies of the SSD Program.
  • You understand the importance of asking probing questions to pinpoint a customer's needs and for guiding customers to the policies and resources needed to resolve their questions and challenges.
Provide Customer Service (50%)
• Become well-versed in Client SSD policy and processes that impact accommodated
students, parents, and educators and the operational procedures necessary to resolve customer
escalations.
• Establish a strong relationship with SSD Program and SSD Experience.
• Communicate complex SSD Program policies effectively, via email response as well as in written
case status format.
• Work within aggressive timelines and with extremely sensitive conversations regarding
accommodations for students with disabilities.
• Apply strong decision-making skills on and strong judgment about how to address complex
requests and to de-escalate difficult customer interactions.
• Handle high volume caseloads while ensuring that cases are accurately researched and closed
out within established timelines.
• Learn multiple customer service and operational system applications required to manage
escalated SSD customer service cases.
• Take a hands-on approach to determine root cause analysis of escalations.
• Provide support of other work across the organization as needed to support shared goals.
Execute SSD Operational Processes & Recommend Process Improvements (35%)
• Manage cases and execute SSD pre-administration processes that meet service level
agreements.
• Provide status on customer inquiries and trends within escalation categories
• Identify opportunities to improve customer relationships through optimized systems, training,
and feedback mechanisms
• Sustain continuous dialogue with colleagues in SSD Customer Care, SSD program and SSD
product owner to identify issues and execute process improvements, quality checkpoints to
ensure the highest quality service in supporting these processes.
• Provide input to the voice of the customer initiative helping to drive continuous improvement
and improved customer experience.
• Execute selected SSD post-administration processes.
Complete Special Projects (15%)
• Manage other self-assigned projects that arise through digital transformation and organizational
method changes
Qualifications:
• 3-5 years experience leading and navigating complex customer issues and resolving those cases
• 3-5 years experience providing high quality support while managing assigned cases within
service level agreements
• Strong organizational and prioritization skills and the proven ability to move forward within
multiple projects in concert, as a leader, independently, and as a member of the team
• Familiarity with accommodations and/or disabilities a plus
• Adept problem-solving skills, including using data to inform decisions and actions
• A proven ability to not only build and manage customer relationships but also to build strong
relationships across internal teams that may have conflicting priorities
• The ability to collaborate and provide guidance to teammates on complex cases
• The ability to navigate a rapidly evolving landscape
• Knowledge of Microsoft Office tools: Word, Excel, PowerPoint
Must Have:
  • Accurate and efficient data entry.
  • Accustomed to a fast-paced environment.
  • Attention to Detail
  • Customer Service.
  • MS office.
  • Salesforce.
  • Smartsheets.
  • Solid written communication skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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