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The National Association of Presidential Assistants in Higher Education (NAPAHE) seeks a collaborative, entrepreneurial, and growth-oriented professional to serve as its Programs & Engagement Manager. As NAPAHE continues to advance its strategic vision, this position will play a central role in developing and delivering meaningful professional development opportunities to the association’s audience, engaging and retaining members, supporting affinity groups and volunteer leaders, and helping translate member needs into programs and services that strengthen the profession. The Programs & Engagement Manager supports the design, coordination, assessment, and continuous improvement of the association's year-round professional development offerings, including educational initiatives associated with the annual conference. The position also contributes substantially to NAPAHE's membership engagement efforts, helping ensure members experience meaningful value throughout their membership journey.

Working closely with the Executive Director, volunteer leaders, and board committees, the Programs & Engagement Manager coordinates educational programs, administers member engagement initiatives, supports program assessment efforts, and contributes to organizational planning through data-informed recommendations and continuous improvement practices. The successful candidate will be equally comfortable managing project details, cultivating member relationships, analyzing feedback and survey results, and transforming ideas into actionable programs and services.

This role is designed to evolve alongside the organization and offers significant opportunities for professional growth as NAPAHE expands its programs, membership, and organizational capacity. The successful candidate will be encouraged to take on increasing leadership responsibilities over time and help shape the future direction of the association.

Visit https://napahe.org/news/pem-hiring to view the complete job description.

Duties and Responsibilities:

The duties and responsibilities listed are only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Program Development (Approximately 45-50%)

• Coordinate the planning, implementation, and evaluation of NAPAHE's year-round professional development portfolio, including webinars, roundtables, affinity group programming, conference educational offerings, and other learning opportunities.
• Serve as a key staff partner to the Professional Development Committee in advancing NAPAHE's professional development strategy and Strategic Plan Goal 1 initiatives.
• Support needs assessments, surveys, focus groups, and other research efforts that inform program development and continuous improvement.
• Collect, analyze, and apply participation and evaluation data to improve program effectiveness and member value.
• Identify gaps, emerging trends, and opportunities for new educational offerings aligned with member needs and organizational priorities.
• Maintain program-related records, resources, and materials and contribute to the development of member-facing learning content.

Member Engagement & Community Building (Approximately 35-40%)

• Coordinate member onboarding, engagement, retention, renewal, and re-engagement initiatives throughout the member lifecycle.
• Serve as a primary point of contact for member inquiries and support requests while ensuring an exceptional member experience.
• Manage NAPAHE's online community and other initiatives that foster member connection and engagement.
• Develop and implement opportunities for networking, mentoring, knowledge sharing, and peer connection among members.
• Maintain accurate membership records and monitor engagement patterns to identify opportunities to strengthen retention and participation.
• Partner with volunteer leaders to advance member engagement initiatives across diverse member segments and career stages.

Assessment, Communications & Organizational Support (Approximately 10-20%)

• Coordinate member surveys, program evaluations, and other assessment activities that support data-informed decision-making and strategic plan implementation.
• Develop reports, dashboards, and recommendations that help measure member engagement, program effectiveness, and organizational success.
• Coordinate communications and marketing efforts related to professional development programs, membership initiatives, affinity groups, and organizational priorities.
• Support the development and execution of newsletters, email campaigns, social media content, and other member-facing communications.
• Leverage technology, including AI tools where appropriate, to improve communications, content development, analysis, and operational efficiency.
• Partner with volunteer leaders, committees, and the Executive Director to advance strategic initiatives through effective project coordination, communication, and follow-through.

To Apply:
Interested applicants should submit a cover letter, resume/CV, and the names and contact information of three references. For fullest consideration, applicant materials should be received by Monday, August 10, 2026. References will not be contacted without prior knowledge and approval of the candidate.

The National Association of Presidential Assistants in Higher Education (NAPAHE) is the premier professional association serving executive assistants, chiefs of staff, and other professionals who support presidents and senior leaders in colleges, universities, and higher education systems. Through professional development, networking, peer learning, and leadership opportunities, NAPAHE advances the success of the professionals who help higher education institutions thrive.