Job Description – Data Center Smart Hands Engineer
Location: Denver, Colorado, USA (Englewood & Aurora Data Centers – Flexential)
Work Model: Onsite/Hybrid
Number of Positions = 4 Openings
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Must clearly show hands-on data center work (not theoretical)
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Prior experience in smart hands / field support roles is highly preferred
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Verify willingness for on-call support and travel
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ship to obtain a security clearance
Role Overview
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We are looking for 2 Data Center Smart Hands Engineers based in Denver, Colorado, who can support data center operations by executing hands-on technical tasks under the guidance of remote Subject Matter Experts (SMEs).
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This role is ideal for individuals with strong data center operational skills who are capable of following detailed instructions and ensuring timely execution of infrastructure-related activities.
Key Responsibilities
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Perform rack and stack activities, including installation and decommissioning of hardware
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Handle cabling (copper/fiber) and ensure proper connectivity and labeling
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Configure and apply management IPs as per provided instructions
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Execute hardware-related tasks across a wide variety of devices (servers, network, storage)
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Act as remote hands ("smart hands") for SMEs by following detailed technical instructions
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Troubleshoot basic infrastructure issues and escalate when required
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Maintain proper documentation and update task completion status
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Support data center operations and maintenance activities
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Participate in on-call support outside regular business hours
Mandatory Skills (Strict Screening Criteria)
Proven experience in:
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Rack & Stack
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Structured Cabling (Fiber & Copper)
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Hardware Installation (Servers / Network / Storage devices)
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Applying / Configuring Management IPs
Work Requirements
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Availability during standard business hours (9 AM – 5 PM)
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Willingness to participate in on-call rotation for off-hours support
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Ability to travel domestically within the USA when required (primarily): Dallas, TX OR Michigan (GHQ)
Preferred Skills (Good to Have)
Basic understanding of:
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Networking concepts
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Server hardware lifecycle processes
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Experience working in remote support / guided execution environments
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Strong communication skills for coordination with remote SMEs
Experience & Qualifications
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3–8 years of relevant experience in Data Center Operations / Infrastructure Support
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Bachelor’s degree or equivalent experience in IT / Engineering (preferred but not mandatory)
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Strong problem-solving skills and ability to work with minimal supervision