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Remote Customer Support Jobs in Whitewater, WI (NOW HIRING)

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

The best Customer Support Agents are genuinely excited to help customers. They're patient ... remote work is not an option at this time. Applicants must be able to work legally within the ...

Hubbell Incorporated

Project Engineer (Remote)

Waukesha, WI · On-site +1

$99K - $129K/yr

Support continuous improvement of project management processes, methodologies, and tools to improve execution efficiency Participate in internal initiatives related to sales support, customer support ...

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Remote Customer Support information

See Whitewater, WI salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote customer support in Whitewater, WI is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $26.06 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Whitewater, WI? For Remote Customer Support jobs in Whitewater, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Whitewater, WI look for? The top searched job categories for Remote Customer Support jobs in Whitewater, WI are:
What cities near Whitewater, WI are hiring for Remote Customer Support jobs? Cities near Whitewater, WI with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Whitewater, WI as of July 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,489 per year, or $22.8 per hour.

Full-Time Customer Support Agent

Acculynx

Beloit, WI • On-site, Remote

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Description

Working for AccuLynx:


AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.


AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office! A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The end goal
is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. If this sounds interesting to you, please read on!


What You Will Do:

  • Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, updating ticket-tracking system with call details
  • Escalate trouble tickets to the correct department for resolution
  • Build sustainable relationships with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team KPI targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Perform other related duties as assigned

Your Qualifications:

  • High school degree or Associates degree in IT related field (preferred)
  • 1-3 years of prior customer support experience and strong customer orientation
  • Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
  • Technology must be a passion
  • Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
  • Must be able to sit for extended periods of time

Why We Love AccuLynx:

AccuLynx's success as the #1 business management software for roofing contractors over the past 17 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations.  Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified organization, with 90% of our employees naming AccuLynx as a great place to work.

We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:

  • Attractive compensation packages
  • Flexible paid time off - 3 weeks off in your first year!
  • Competitive health coverage (medical, dental, vision)
  • Free snacks and drinks
  • 401K matching and safe harbor contributions

Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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