Remote Customer Support Jobs in Trumann, AR (NOW HIRING)

The Lead Infrastructure Technician installs, maintains and troubleshoots cabling and fiber infrastructure as well as installs and connects various network devices. The Lead Infrastructure Tech works directly with the engineers, project managers and customers to review work orders, project scope and any other requirements. They should be knowledgeable and understanding of telecommunications standards, as well as able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to the project manager and\or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and high sense of urgency.
For candidates outside of driving distance to our office in Jonesboro, AR, this role may be offered as a remote opportunity. 
PERKS OF THE ROLE:

• Company-paid expenses: Use a company card for all reasonable, pre-approved job and travel costs—no out-of-pocket spending required.
• Keep your travel rewards: Earn hotel, airline, and rental car points using your own loyalty programs while traveling on company business.
• On-the-ground support: In most cases, local technicians will be brought in to assist you on projects, making your job smoother and more efficient.

RESPONSIBILITES:

• Meeting with customers, reviewing project scope and individual tasks.
• Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber.
• Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking.
• Dressing cables and installing fiber channel trays.
• Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops.
• Installing various network devices, such as wireless access points, digital signage and security cameras
• Leading crews of installers, including sub-contractors
• Troubleshooting and repairing copper and fiber connections issues.
• Install, cut, bend EMT conduit and raceway as needed to complete pathways.
• Document and report completed tasks on a daily basis to the project manager
• Maintain quality of service by establishing and enforcing industry and organizational standards.
• Contribute to team effort by accomplishing assigned tasks as needed.
• Lead by example and meet or exceed requirements for all policies including attendance and dress codes.
• Ability to work together effectively and professionally with internal and external customers
• Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day
• Ability to drive for business purposes and maintain a good driving record

REQUIREMENTS:

• This role requires up to at a minimum 80% travel to customer job sites, often working out of town for extended periods.
• College or Vocational Trade degree preferred, High school diploma required
• 3 years cabling experience, with a minimum of 1 year as project lead, managing other techs.  
• Must be organized, detail oriented, multi-tasking
• Proficient with Microsoft Office
• A technical understanding of voice, data, and fiber optic systems is required
• Must be able to create detailed documentation
• Experience with cabling and fiber testing and certification devices
• Capable of reading/interpreting blueprints to provide detailed direction and understanding of work requirements/expectations to team members;
• Capable of interfacing with the customer and providing exceptional service
• Ability to climb ladders, crawl, kneel, reach overhead as required
• Ability to differentiate between colors for termination requirements

WHAT WE OFFER:

• The pay range is $26-$30/hr, based on experience
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

WHO WE ARE:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.
At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.
PHYSICAL DEMANDS / WORKING CONDITIONS:
At a minimum, 80% travel to off-site locations across the US.  Ability to read, write, and communicate orally and written to external and internal customers and employees.  Normal vision and normal hearing with or without correction.  Ability to move boxes weighing up to 50 lbs. periodically throughout the workday.  In this position, you will need to move around the job site or office, ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day.  Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.
Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
 

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