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Remote Customer Support Jobs in Sumter, SC (NOW HIRING)

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Representative

Sumter, SC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Spanish Bilingual Customer Service

Sumter, SC · Remote

$13.75 - $17.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Sumter, SC

Remote Customer Support information

See Sumter, SC salary details

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How much do remote customer support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote customer support in Sumter, SC is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $10.72 and $23.56 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Sumter, SC?

The most popular types of Customer Support jobs in Sumter, SC are:

What job categories do people searching Remote Customer Support jobs in Sumter, SC look for?

The top searched job categories for Remote Customer Support jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Remote Customer Support jobs?

Cities near Sumter, SC with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Sumter, SC as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 23% In-person, and 77% Remote job distribution, with an average salary of $42,922 per year, or $20.6 per hour.

Customer Support Representative

Columbia, SC • Remote

Altimeter Solutions Group LLC
See more jobs at Altimeter Solutions Group LLCexternal

$18/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

Altimeter Solutions Group
Customer Support Representative

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

  • Regular and reliable attendance is an essential function of this position.
  • Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
  • Proactively ensure contractor compliance with standards set forth in best practices.
  • Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices.
  • Handle incoming and outgoing phone calls and email in a timely manner.
  • Identify customers' needs, clarify information, research every issue, and provide solutions.
  • Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
  • Train contractors and adjusters on all Altimeter products as needed.
  • Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.
  • Assist with catastrophe events as needed.
  • Perform other duties as assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a remote position.

Working Hours- Monday through Friday, 8:00AM-5:00PM EST


Salary Requirement

Hourly wage- $18.00 per hour


Requirements

Required education and experience

  • High school diploma required.
  • Two years of Customer Service experience.
  • Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
  • Must be able to work in both a team environment and autonomously.
  • Self-motivated and independently able to prioritize tasks and resolve issues.

Preferred education and experience

  • Bachelor's degree (BA/BS) preferred.
  • Insurance industry or construction experience strongly preferred.
  • Previous experience working with general contractors/vendors is a plus.
  • Intermediate to advanced computer skills
  • Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
  • Problem solving skills, including issue resolution and positioning.
  • Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
  • Ability to stay organized while managing multiple priorities.
  • Knowledge of web browsers - Internet Explorer, Google Chrome, and Mozilla Firefox.
  • Knowledge of Claims Management Systems a plus.

Supervisory Responsibilities:

  • N/A

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