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Remote Customer Support Jobs in Rutherfordton, NC

Amteck, LLC

BIM Technician - Electrical

Marion, NC · On-site +1

This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ... Supporting Project Teams:Providing 3D visualizations, clash reports, and other information to aid ...

ABB

Senior Technical Business Developer - Grid Automation

NC · Remote

$98K - $129K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

ABB

Strategic Segment Proposal Engineer

NC · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Strategic Segment Proposal Engineer

Glenwood, NC · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Rutherfordton, NC

Remote Customer Support information

See Rutherfordton, NC salary details

$9

$20

$50

How much do remote customer support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer support in Rutherfordton, NC is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $10.53 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Rutherfordton, NC? For Remote Customer Support jobs in Rutherfordton, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Rutherfordton, NC look for? The top searched job categories for Remote Customer Support jobs in Rutherfordton, NC are:
What cities near Rutherfordton, NC are hiring for Remote Customer Support jobs? Cities near Rutherfordton, NC with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Rutherfordton, NC as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,160 per year, or $20.3 per hour.

Sales Executive Tissue Shelby, NC

Digital Innovation Engineer - Chemical Engineer at buckman | Hirebase

Shelby, NC • Remote

Other

Posted 26 days ago

Job description

Description
Sales Executive Tissue
Buckman - Shelby, NC
 
Location: Remote
Language: English
Travel: up to 60%
 
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.  
 
Position Summary 
The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.
 
Key Outcomes/Responsibilities
Outcome: Revenue Growth & Account Expansion
Actions:
  • Drive year-over-year revenue growth through cross-selling and upselling.
  • Handler orders and other requirements by communicating effectively with customers or distributors.
  • Identify and commercialize new applications within existing and new customers.
  • Prevent attrition and actively maintain relationships to support long-term retention.
  • Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics. 
  • Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
  • Drive acquisition of new applications by identifying and securing wins.
  • Increase share of wallet across accounts within the region through strategic account development and relationship management.
 
Outcome: Profitability Optimization 
 
Actions:
  • Optimize product mix aligned with customer needs and profitability goals together with technical and functional teams.
  • Identify profitability improvement opportunities.
  • Execute timely and strategic price adjustments as required by operating company pricing plan.
  • Coordinate with other functional teams to substitute or rationalize products to improve cost-efficiency and profitability.
 
Outcome: Account Retention and Relationship Management
 
Actions:
  • Develop and maintain relationships with key decision makers to enable account penetration.
  • Maintain retention rate across assigned accounts, proactively addressing potential attrition risks. 
  • Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
  • Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.
 
 
Outcome: Strategic Account Ownership

Actions:
  • Implement the 8 Business Management Standards (8BMSs) where applicable
  • Act as the key point of contact for customer accounts.
  • Build multi-level relationships across customer functions (operations, purchasing, etc.).
  • Resolve issues promptly and proactively manage account satisfaction.
 
 
Outcome: Financial & Operational Accountability (P&L, MPC, AR)
Actions:
  • Meet or exceed sales, GP, and MPC budgets for the assigned area.
  • Suggest and manage customer credit limits and oversee receivables.
  • Ensure overdue receivables is below the target defined by OpCo management year over year and are resolved as planned.
  • Manage costs in line with account profitability and resource allocation plans.
  • Support inventory turnover by promoting and selling aged inventory through targeted customer outreach and strategic sales efforts.
  • Ensure alignment with contractual obligations.
 
Outcome: Internal Collaboration
Actions:
  • Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
  • Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
  • Align internally to support commercial strategies and customer needs.
  • Implement and adopt Digital enabling tools (Ackumen and Dynamics) 
 
Outcome: Application Reliability & Service Oversight
Actions:
  • Monitor application results and conduct tests for optimal performance.
  • Troubleshoot and resolve process issues quickly.
  • Write and maintain accurate service reports.
  • Maintain and manage customer equipment to ensure uptime and reliability.
 
Outcome: Safety & Risk Mitigation
Actions:
  • Adhere to Buckman and customer safety policies, including HCAS and stewardship standards.
  • Complete Behavior-Based Safety (BBS) to encourage a culture of safety awareness and accountability.
  • Promote and facilitate Behavior-Based Safety (BBS) programs to encourage a culture of safety awareness and accountability.
  • Conduct Job Safety Analysis (JSA) to proactively identify and mitigate workplace hazards.
 
Basic Qualifications 
  • Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration
  • Job Experience: 1 year or less
  • Knowledge of Industrial Processes related to the segment.
  • Experience in Sales or application of chemical products in industry
 
Competencies
  • Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives 
  • Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions
  • Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
 
We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.
 
#LI-TF1
#LI-Remote
 
 

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